ROH vs. Trust Payments:
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The Decision

Both ROH by ROH and Trust Payments aim to streamline payment processes in the hospitality industry, but they serve very different needs and contexts. ROH offers a hotel-specific payments platform with extensive features built for property-level management, while Trust Payments functions as a general-purpose payment processor suited for diverse business sectors. The key question is: which one aligns better with your hotel’s operational priorities?

ROH is a specialized solution with a proven track record among hotels, especially in North America and Europe, while Trust Payments lacks recent reviews and a dedicated hotel focus. Which product truly fits your hotel’s scale and needs?

Is ROH or Trust Payments Better for Hotels?

ROH by ROH is clearly the more established choice for hotels, evidenced by its 65 reviews and a perfect 100 score on HotelTechReport. Its focus on hospitality-specific features like refund management, pre-authorizations, payment splitting, and recurring payments sets it apart from Trust Payments, which doesn’t offer comparable hotel-centric functionalities.

Trust Payments, on the other hand, has no recent reviews or hotel-specific features listed, making it less relevant for hotel operations today. The absence of hotel-focused features and lack of updated customer feedback suggest it isn’t a strong contender for your property. So, which platform truly addresses your hotel’s payment needs?

ROH vs Trust Payments: Which Should Your Hotel Choose?

If your hotel needs a payments platform that integrates seamlessly with property management systems and offers advanced features like chargeback management, payment tokenization, and installment plans, go with ROH. Its 19 exclusive features demonstrate its tailored approach to hospitality payments, along with a robust integration with Oracle Hospitality.

If your hotel prioritizes versatility across multiple business types with a general payment processor that can handle e-commerce and in-store transactions, Trust Payments might seem appealing. However, without recent reviews or hotel-specific functionalities, it’s not as suited for hospitality as ROH.

Is ROH or Trust Payments Easier to Use?

ROH scores a remarkable 4.95 out of 5 for ease of use, with onboarding rated at 4.92 and customer support at 4.97. Users praise its intuitive interface, mentioning how new staff can learn it quickly and how it simplifies complex payment processes.

Trust Payments has no recent reviews or ratings available, making it impossible to assess its user-friendliness. Given ROH’s high ratings and positive user feedback, it’s clear that your team will find the platform straightforward and quick to adopt.

Edge: ROH.

Which Has Better Features: ROH or Trust Payments?

ROH offers 19 features exclusive to its platform, including refund management, pre-authorizations, payment splitting, pay-by-link, installment plans, and support for major card networks like Visa, Mastercard, and American Express. Its PCI compliance and chargeback management add layers of security and control.

Trust Payments does not list any unique features and appears to lack hotel-specific functionalities. Its offerings are more suited for general retail or e-commerce environments.

Edge: ROH.

Which Has Better Customer Support: ROH or Trust Payments?

ROH’s customer support scores a near-perfect 4.97 out of 5, with reviews highlighting the support staff’s responsiveness and helpfulness. Users appreciate the onboarding process, with a 4.92 rating, and mention how support helps streamline implementation.

There are no recent reviews or ratings available for Trust Payments, which leaves its support quality unverified. Based on current data, ROH clearly leads in customer service.

Edge: ROH.

Which Has More Integrations: ROH or Trust Payments?

ROH integrates with Oracle Hospitality, and its verified partner network includes one other. Its integration capabilities are tailored to property management and hospitality systems, ensuring smoother operations.

Trust Payments has no verified integrations listed, limiting its appeal for hotels seeking seamless system connections. The lack of integrations is a significant disadvantage for hotel use.

Edge: ROH.

Which Do Hoteliers Rate Higher: ROH or Trust Payments?

ROH’s reviews are recent, with 10 in the last six months, and a 99% likelihood to recommend among users. Hoteliers from various segments, especially independent and resort properties, consistently praise its ease of use, automation, and support.

Trust Payments has no recent reviews, and its overall rating remains at zero, indicating no current user satisfaction data for hotels. For hotel-specific feedback, ROH’s reviews are far more reliable.

Edge: ROH.

How Much Do ROH and Trust Payments Cost?

ROH charges a flat monthly fee of $100, with no implementation or trial fees, offering predictable costs. Trust Payments’ pricing is not publicly listed, making direct comparison impossible.

Given the transparent pricing structure and positive ROI ratings from current users, ROH provides a clear value proposition. The absence of pricing data for Trust Payments makes it difficult to evaluate its cost-effectiveness.

What Type of Hotel Should Use ROH?

• Hotels aiming to automate and optimize guest payments with minimal manual intervention.
• Properties needing advanced features like refunds, pre-authorizations, and payment splitting.
• Hotels seeking a platform with strong integration options, especially with Oracle Hospitality.
• Teams that value user-friendly platforms with excellent support and onboarding.
• Hotels that prioritize real-time reporting and notifications for cash flow management.

Not ideal if your hotel is a small, low-volume property that doesn’t require advanced payment features or integration.

What Type of Hotel Should Use Trust Payments?

• Hotels that require a flexible payment processing platform for e-commerce or in-store transactions.
• Properties that want to accept diverse payment methods across multiple channels.
• Teams looking for a general payment solution with robust security features.
• Hotels in need of real-time sales insights and customer analytics.
• Hotels seeking an adaptable platform that can be used across different business sectors.

Not ideal if your hotel needs hospitality-specific features, dedicated integrations, or recent reviews indicating satisfaction.

ROH vs Trust Payments: The Bottom Line for Hotels

ROH is a hospitality-focused payments platform tailored for hotels, offering extensive features, integrations, and positive recent reviews. Its high support ratings and proven results, like recovering 90% of outstanding invoices in 60 days, demonstrate its effectiveness for property-level management.

Trust Payments, lacking recent hotel reviews, no listed hotel features, and no verified integrations, does not currently serve the specific needs of hotels well. If you prioritize a proven, hotel-centric solution, ROH is the clear choice.

Choose ROH for its deep industry focus, robust functionalities, and positive user feedback. Trust Payments may suit broader retail or e-commerce needs but falls short for hotel payment processing today.