Roiback | Booking Engine vs. Topaz C5:
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The Decision

Choosing the right booking engine is crucial for your hotel’s growth and guest experience. While both Roiback and Topaz C5 aim to improve your direct booking rates, only Roiback offers a proven, feature-rich solution backed by over 43 recent reviews and a higher overall rating. Topaz C5’s lack of user reviews and minimal market presence make it less reliable as a decision today. So, which platform aligns best with your needs?

Is Roiback or Topaz C5 Better for Hotels?

Roiback is an award-winning, globally recognized booking engine with a strong European and international footprint, used by over 2,000 hotels worldwide. In contrast, Topaz C5’s market presence is minimal, with no recent reviews or user ratings, making its effectiveness less certain. Roiback’s high user satisfaction, recent positive feedback, and extensive feature set position it as the more dependable choice.

Both products aim to boost direct bookings, but Roiback excels in offering a comprehensive, adaptable platform for hotels seeking to increase revenue and improve user experience. Topaz C5’s focus on customer feedback analysis and call center services suggests a different approach—more suited to hotels needing support with reservations and guest communication rather than a full-featured booking engine. Is your priority a proven booking engine with a track record, or are you considering a less tested alternative?

Roiback vs Topaz Services: Which Should Your Hotel Choose?

If your hotel needs an established, feature-rich booking engine that integrates seamlessly with your existing tech stack, go with Roiback. Its extensive feature set, including multi-lingual support, flexible payment options, and detailed analytics, makes it ideal for hotels aiming to optimize direct sales and improve operational efficiency.

On the other hand, if your hotel requires a dedicated contact center and reservation support to handle calls 24/7, Topaz C5 might be a better fit. Its strength lies in personalized guest interactions, high call conversion rates, and integration with CRS systems, making it suitable for hotels prioritizing guest communication rather than pure online booking.

However, given Roiback’s significantly larger user base, recent reviews, and proven features, it’s the clearer choice for most hotels seeking a comprehensive booking solution. Which profile aligns better with your hotel’s goals?

Is Roiback or Topaz C5 Easier to Use?

Roiback’s user interface scores 4.49 out of 5 for ease of use, with most users praising its intuitive design and straightforward navigation. Its onboarding process has a solid 4.34 out of 5 rating, with reviews highlighting quick setup and helpful support staff.

In comparison, Topaz C5’s user experience isn’t rated or reviewed publicly, making it difficult to assess its ease of use. As a dedicated reservation call center, its primary interface is designed for agents rather than hotel staff, which may add complexity for hotels managing their own booking engine.

Edge: Roiback.

Which Has Better Features: Roiback or Topaz C5?

Roiback offers over 36 unique features, including mobile responsiveness, urgency messaging, multi-lingual support, rate comparison widgets, multi-currency options, and integrations with payment providers like Apple Pay, Google Pay, and Stripe. It also provides tools for abandoned cart recovery, social media booking, loyalty programs, and detailed conversion reports.

Topaz C5’s capabilities focus mainly on reservation management, call handling, and guest communication, without offering comparable online booking features. Its primary value lies in guest interaction, not in providing a comprehensive booking platform.

Edge: Roiback.

Which Has Better Customer Support: Roiback or Topaz C5?

Roiback’s support team scores an impressive 4.72 out of 5, with recent reviews praising their responsiveness, personalized consulting, and willingness to help optimize direct sales. Users report quick resolution of issues and valuable account management.

Topaz C5 has no publicly available support ratings or recent reviews, making it impossible to gauge its level of service. As a reservation center service, its support is likely centered on agent training and call management, not on software troubleshooting.

Edge: Roiback.

Which Has More Integrations: Roiback or Topaz C5?

Roiback natively integrates with 27 verified partners, including major channel managers like Oracle Hospitality and tools like GuestCentric and Sojern. This extensive network ensures smoother operations and better distribution management.

Topaz C5’s integration options are limited, with only 2 verified partners, mainly CRS systems. The lack of broader integrations could restrict your hotel’s flexibility and operational efficiency.

Edge: Roiback.

Which Do Hoteliers Rate Higher: Roiback or Topaz C5?

Roiback’s recent reviews show a high likelihood to recommend of 90%, with five reviews in the last six months indicating active user engagement and satisfaction. Hotels across various segments, especially city center and resort hotels, praise its ability to increase direct bookings.

Topaz C5 lacks recent reviews or a known user base, so no current hotel ratings or sentiment data are available. Its credibility as a booking solution remains unverified in the hotelier community.

Edge: Roiback.

How Much Do Roiback and Topaz C5 Cost?

Roiback charges a flat $500 monthly fee without a trial, providing transparency in pricing. Its no-implementation fee and absence of a freemium model suggest a straightforward investment for hotels seeking a proven solution.

Topaz C5’s pricing details are not publicly available, which makes budget planning difficult. The absence of clear pricing or trial options raises questions about its accessibility and value.

In summary: Roiback offers a transparent, flat-rate model, while Topaz C5’s costs remain unclear.

What Type of Hotel Should Use Roiback?

• Hotels aiming to boost direct online bookings and revenue.
• Hotels that want extensive features like multi-lingual support, rate comparison, and abandoned cart recovery.
• Hotels seeking a user-friendly, well-supported booking engine with proven results.
• Hotels with existing tech stacks that need seamless integrations.
• Hotels looking for detailed analytics to inform marketing strategies.

Not ideal if:

• You operate a small property with minimal online presence.
• You prefer a reservation call center rather than a booking engine.
• Your budget favors free or low-cost solutions with limited features.

What Type of Hotel Should Use Topaz C5?

• Hotels focusing on high-quality reservation support via call centers.
• Hotels wanting to improve guest communication and increase call conversion rates.
• Hotels that need a CRS-integrated call handling system.
• Hotels prioritizing personalized guest engagement over online booking features.

Not ideal if:

• You need a comprehensive online booking engine.
• You seek a platform with extensive integrations and a proven market presence.
• Your primary goal is improving direct online revenue.

Roiback vs Topaz C5: The Bottom Line for Hotels

Roiback is a well-established, feature-rich booking engine with proven success, extensive integrations, and high user satisfaction. Its ability to directly impact revenue through online channels makes it an ideal choice for hotels aiming for growth in direct bookings.

Topaz C5’s strength lies in reservation call management and guest communication, making it suitable for hotels prioritizing personalized service rather than online booking optimization. Its limited market presence and lack of recent reviews reduce confidence in its capabilities.

If your hotel seeks a reliable, scalable online booking platform, Roiback is the clear winner. If your focus is on high-touch reservation support and guest communication, Topaz C5 might serve your needs, but with less proven effectiveness.

Final recommendation: For most hotels, especially those looking to grow online direct sales, Roiback provides a safer, more comprehensive investment.