SIHOT vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency, guest experience, and revenue growth. Both SIHOT and ThinkReservations aim to streamline management tasks, but they serve different hotel profiles and come with distinct strengths. Your decision hinges on the specific needs of your property and the level of sophistication you require.

SIHOT is a comprehensive, modular platform favored by larger, multi-property hotels, especially in Europe and Asia Pacific. ThinkReservations, on the other hand, offers a user-friendly, cloud-based PMS with a strong focus on small to medium-sized properties, particularly in North America. Which one better aligns with your hotel’s size, location, and operational complexity?

Is SIHOT or ThinkReservations Better for Hotels?

SIHOT and ThinkReservations both tackle core PMS functions such as reservations, front desk management, and reporting. SIHOT’s strength lies in its extensive integrations and modular design, allowing you to customize based on your operational needs. ThinkReservations emphasizes ease of use, quick onboarding, and strong OTA connectivity, making it attractive for smaller properties seeking simplicity.

While SIHOT offers 36 shared features plus 12 exclusive ones like guest CRM and revenue management, ThinkReservations provides fewer unique features but excels in guest messaging and native email marketing. The choice depends on whether your hotel needs advanced, customizable tools or a straightforward, streamlined solution.

ThinkReservations vs SIHOT: Which Should Your Hotel Choose?

If your hotel needs a system with a proven track record in small to mid-sized properties, especially B&Bs and boutique hotels, ThinkReservations is the better fit. Its high user ratings (4.88/5 vs SIHOT’s 4.77/5) and recent reviews—over 356 compared to SIHOT’s 39—show strong, current user satisfaction.

If your hotel operates across multiple locations, requires advanced revenue management, or serves a luxury or city-center segment, SIHOT’s extensive modules and multi-property features make it a more suitable option. For hotels prioritizing a modern, cloud-based platform with deep integration capabilities, ThinkReservations may fall short in customization but wins on ease and support.

Is SIHOT or ThinkReservations Easier to Use?

ThinkReservations boasts a higher usability rating (4.82/5) than SIHOT (4.49/5), reflecting its intuitive, modern interface designed for staff with varied tech skills. Its onboarding process is rated equally high at 4.73/5, and reviews highlight how quickly new users adapt, with comments like “It was effortless to switch from our previous system.”

SIHOT’s interface, while flexible, is often described as more dated and complex, partly due to its modular depth and extensive features. Some users mention that SIHOT feels less modern and more technical, which could require a longer training period for staff.

Edge: ThinkReservations.

Which Has Better Features: SIHOT or ThinkReservations?

SIHOT leads in feature depth, with 36 shared features plus 12 exclusive ones like Guest CRM, integrated ID & Passport Scanner, online checkout, and revenue management modules. ThinkReservations offers only 3 features unique to its platform, like guest messaging and real-time reporting, but covers core needs well.

SIHOT’s extensive feature set makes it suitable for hotels needing advanced automation, multi-property management, and in-house integrations. ThinkReservations focuses on essential operational features—upselling, OTA connectivity, and guest communications—delivering a straightforward experience.

Edge: SIHOT.

Which Has Better Customer Support: SIHOT or ThinkReservations?

ThinkReservations scores slightly higher in support ratings at 4.82/5, with reviews praising its quick, accessible, and knowledgeable team. Users describe support as “fantastic,” noting that issues are resolved swiftly, and onboarding is seamless.

SIHOT’s support rating is still strong at 4.62/5, but some reviews mention initial hesitations in responsibility-taking and a less responsive experience during complex issues. Its support is often praised for quick issue resolution, but the overall perception is slightly less positive than ThinkReservations.

Edge: ThinkReservations.

Which Has More Integrations: SIHOT or ThinkReservations?

SIHOT offers 60 verified integration partners, including major players like TrustYou, Omnibees, Profitroom, and Unifocus, providing extensive customization options for complex operations. ThinkReservations has 16 verified integrations, with popular channels like Airbnb, Expedia, and Tripadvisor, but fewer options overall.

If your hotel relies heavily on diverse integrations and custom channels, SIHOT’s broader partnership network provides more flexibility. For smaller operations seeking reliable OTA connections, ThinkReservations’ integrations are sufficient and easier to manage.

Edge: SIHOT.

Which Do Hoteliers Rate Higher: SIHOT or ThinkReservations?

ThinkReservations enjoys higher recent review ratings (4.88/5) and a higher likelihood to recommend (97%) compared to SIHOT (4.77/5 and 93%). Its reviews come from over 356 properties, many small and boutique hotels, with comments emphasizing ease of use, excellent support, and operational improvements.

SIHOT’s reviews, fewer in number, focus on its robustness, multi-property support, and flexibility, but some users find the interface less modern. For properties looking for current, positive user feedback, ThinkReservations is preferred.

Edge: ThinkReservations.

How Much Do SIHOT and ThinkReservations Cost?

SIHOT’s pricing is not publicly disclosed, reflecting its enterprise focus and modular approach. Its costs likely vary based on selected modules, property count, and deployment type.

ThinkReservations charges a flat fee of $500 per month, with no implementation fees or hidden charges. While more transparent, its pricing might be high for very small properties, but it simplifies budgeting compared to SIHOT’s customizable model.

What Type of Hotel Should Use SIHOT?

• Hotels that operate multiple properties or chains seeking centralized management.
• Larger boutique hotels or resorts requiring extensive customization and integrations.
• Hotels with complex revenue management, event, or group needs.
• Properties that prefer a modular, flexible system with deployment options (cloud, on-premise).

Not ideal if you need a straightforward, cloud-based PMS or are a small property seeking minimal setup.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized properties like B&Bs, inns, and boutique hotels.
• Hotels emphasizing ease of use, quick onboarding, and reliable support.
• Properties with a strong focus on OTA connectivity and guest messaging.
• Hotels seeking a cloud-first solution with integrated payment and upselling features.

Not ideal if your property has complex management needs, extensive integrations, or operates across multiple locations.

The Bottom Line for Hotels

SIHOT is better suited for larger, multi-property hotels that need a highly customizable, feature-rich platform. Its extensive integrations and modular design make it ideal for complex operations, but it may require more training and IT support.

ThinkReservations stands out for small to mid-sized hotels prioritizing ease of use, quick deployment, and solid OTA connections. Its high recent review scores and dedicated support make it a compelling choice for properties seeking operational simplicity.

If your hotel values a modern, user-friendly system and your operational needs are straightforward, ThinkReservations is the clear winner. For complex, multi-property management with advanced features, SIHOT remains the stronger option.

Final verdict:
Choose ThinkReservations if your hotel is small, values ease of use, and needs reliable OTA integration. Opt for SIHOT if your property is larger, multi-location, or requires extensive customization and advanced revenue management tools.