SiteMinder Guest Engagement (Upselling) vs. Voyyo:
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The Decision

Choosing between SiteMinder Guest Engagement (Upselling) and Voyyo hinges on your hotel’s specific needs—whether you want a robust upselling platform or a personalized room assignment solution. SiteMinder’s platform focuses on increasing revenue through automated, targeted upselling campaigns, while Voyyo specializes in optimizing room allocations for enhanced guest satisfaction. Both aim to improve operational efficiency, but they serve different core functions.

SiteMinder is a mature, widely adopted software with extensive features and a large user base, supported by a substantial global presence. Voyyo, meanwhile, is a newer entrant with a narrow focus on room personalization, promising a frictionless guest experience. Which aligns better with your current priorities?

Is SiteMinder Guest Engagement or Voyyo Better for Hotels?

SiteMinder Guest Engagement offers a comprehensive upselling platform designed to boost revenue via automated, targeted offers before and during a guest’s stay. It provides an extensive array of features, including guest segmentation, multi-channel messaging, and offer orchestration, all aimed at maximizing upsell opportunities.

Voyyo, on the other hand, emphasizes creating a highly personalized room assignment experience, allowing guests to select their preferred rooms during the booking process. It’s less about revenue generation through add-ons and more about improving guest satisfaction through precise room matching.

SiteMinder’s platform is ideal if your goal is to increase ancillary revenue and automate guest communication, while Voyyo suits hotels aiming to improve guest satisfaction by offering more control over room choices. Do you need to generate more revenue or enhance guest experience?

SiteMinder vs Voyyo: Which Should Your Hotel Choose?

If your hotel needs to increase revenue through pre-arrival and in-stay upselling, go with SiteMinder. Its suite of features including automated replies, guest history, analytics, and offer templates supports a streamlined upsell process proven to boost income.

If your focus is on improving guest satisfaction via tailored room assignments that reduce friction and elevate the guest experience, Voyyo is the better pick. Its AI-driven room selection process is designed to meet guest preferences precisely, which can lead to higher rankings in guest satisfaction surveys.

For hotels with a large volume of bookings seeking to upsell effectively, SiteMinder’s extensive feature set and proven revenue impact make it the clear choice. Conversely, boutique hotels or those prioritizing room personalization should consider Voyyo’s specialized offering.

Is SiteMinder Guest Engagement or Voyyo Easier to Use?

SiteMinder scores a 4.8/5 for ease of use, with many reviewers praising its user-friendly interface and straightforward onboarding process. Users report that staff quickly adapt to the system, and automation simplifies ongoing management.

Voyyo, however, has no available user ratings or reviews, making it impossible to assess its ease of use or onboarding experience. Its setup is handled by Voyyo’s team, which minimizes hotel staff effort but offers no comparison to SiteMinder’s hands-on, intuitive platform.

Edge: SiteMinder.

Which Has Better Features: SiteMinder or Voyyo?

SiteMinder offers a suite of 12 features exclusive to upselling software, such as automated replies, guest history, analytics dashboards, messaging, guest segmentation, multi-channel delivery, and offer orchestration—tools that enable highly targeted, automated campaigns. It also supports ancillary product merchandising and room upgrade offers, providing a full upsell ecosystem.

Voyyo’s feature set is limited to its core room selection functionality, with no additional features listed. Its focus is on personalized room assignment, not on upselling or guest engagement tools.

Edge: SiteMinder.

Which Has Better Customer Support: SiteMinder or Voyyo?

SiteMinder’s support and onboarding ratings are both exceptional, with a 4.84/5 and 4.76/5, respectively. Users highlight quick responses, attentive support staff, and comprehensive onboarding as key strengths.

Voyyo has no available reviews or ratings regarding support quality, making it impossible to compare. Given Voyyo’s small size and limited presence, support may be less extensive, but no data confirms this.

Edge: SiteMinder.

Which Has More Integrations: SiteMinder or Voyyo?

SiteMinder boasts 245 verified partners, including major PMS and revenue management systems, with shared integrations with Voyyo like RMS, Oracle Hospitality, and Mews. Its extensive partner network allows seamless integration into most hotel tech stacks.

Voyyo has only three verified partners, offering minimal integration options beyond the basics. Its limited partner ecosystem could restrict integration flexibility for larger, more complex properties.

Edge: SiteMinder.

Which Do Hoteliers Rate Higher: SiteMinder or Voyyo?

SiteMinder’s overall rating is 4.88/5 based on 133 reviews, with recent feedback emphasizing ease of use, automation, and revenue results. Hotels across segments—especially boutique and city center hotels—highlight its effectiveness and support.

Voyyo has no reviews or ratings, preventing a comparison. Its lack of user feedback suggests less proven performance and adoption at this stage.

Edge: SiteMinder.

How Much Do SiteMinder and Voyyo Cost?

SiteMinder’s pricing starts at $600 per month, with no freemium or trial options noted. Its cost reflects its extensive feature set and support infrastructure.

Voyyo’s pricing information is unavailable, but it operates on a revenue-share, risk-free model, implying that costs are tied to performance or revenue uplift rather than fixed fees.

What Type of Hotel Should Use SiteMinder?

• Hotels that want to increase revenue through targeted upselling, including add-ons, room upgrades, and ancillary services.
• Large hotels or chains with complex operations needing extensive integrations.
• Hotels aiming to automate guest communication across multiple channels.
• Properties seeking detailed analytics and segmentation to optimize offers.
• Hotels that value high-quality support and a proven track record.

Not ideal if your hotel is small or only needs basic upselling features, as costs and complexity might outweigh benefits.

What Type of Hotel Should Use Voyyo?

• Boutique hotels or properties prioritizing personalized guest experiences.
• Hotels with a focus on improving guest satisfaction scores through tailored room assignments.
• Properties seeking a simple, risk-free solution with minimal setup effort.
• Hotels that want to reduce friction during check-in and improve room utilization.
• Hotels looking for a solution that integrates seamlessly with existing systems without extensive customization.

Not ideal if you need comprehensive upselling tools or extensive integrations, as Voyyo’s offerings are limited.

The Bottom Line for Hotels

SiteMinder Guest Engagement stands out as a mature, feature-rich platform that drives revenue through targeted upselling. Its extensive integrations, proven support, and high user ratings make it the go-to choice for hotels aiming to boost ancillary income and streamline operations.

Voyyo, with its focus on personalized room assignments, is better suited for hotels prioritizing guest satisfaction and operational simplicity over revenue maximization. Its risk-free, automated approach offers a compelling value for boutique or small hotels focused on guest experience.

If your goal is to increase revenue through sophisticated upselling, SiteMinder is the clear winner. For hotels seeking to elevate the guest room experience and improve satisfaction, Voyyo could be a strategic fit—though it currently lacks the proven track record of SiteMinder.