Agilysys PMS vs. Infor HMS:
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The Decision

Choosing between Agilysys PMS and Infor HMS hinges on your hotel’s specific needs. Both systems aim to streamline operations and improve guest experiences, but they diverge significantly in user ratings, feature depth, and recent support quality. Agilysys boasts a larger, more recent review base and higher overall ratings, signaling stronger confidence from users. Which system aligns better with your hotel’s scale and priorities?

Is Agilysys or Infor Better for Hotels?

Agilysys PMS is designed with hospitality at its core, offering an all-in-one platform with rich functionalities tailored for diverse property types, especially resorts and branded hotels. In contrast, Infor HMS emphasizes flexibility, customizability, and cloud deployment, making it appealing for hotels prioritizing scalability and integration.

Agilysys’s recent reviews and higher overall ratings (3.22/5 overall, 73.2 HT score) reflect more active user engagement, especially in recent months, compared to Infor’s lower rating (4.04/5 overall, 22 HT score). This suggests Agilysys’s system is more trusted and better maintained lately. Do you prefer a platform with a proven track record of recent support and development?

Agilysys vs Infor: Which Should Your Hotel Choose?

If your hotel primarily needs a comprehensive, all-in-one solution with deep features—like guest messaging, digital check-in, and integrated payment tools—Agilysys is the better pick. Its 37 exclusive features and high review activity make it ideal for resorts, boutique, and branded hotels seeking operational cohesion.

If your hotel values customization, cloud flexibility, and seamless integration with booking platforms—especially if you handle volume and require scalable solutions—Infor is suitable. Its 113 verified partners and extensive customization options appeal most to hotels looking for tailored workflows. For smaller or tech-savvy properties, Infor’s flexible setup might be preferable.

Is Agilysys or Infor Easier to Use?

Agilysys’s UI scores 4.36/5, with users praising its logical button setup and minimal training hurdles, even for seasonal staff. Its onboarding ratings (3.69/5) and positive review comments highlight a relatively straightforward learning curve, despite some initial complexity.

Infor’s platform scores 3.88/5 for ease of use, with reviews noting good navigation once users understand its format. However, some mention that its aesthetics and UI could be more intuitive, potentially requiring more onboarding time.

Edge: Agilysys.

Which Has Better Features: Agilysys or Infor?

Agilysys offers a robust suite with 37 unique features, including guest communication via SMS, automated reminders, digital registration, and integrated guest apps—many of which are absent in Infor. For example, Agilysys includes a booking engine, channel manager, task management, and real-time reporting, consolidating many hospitality functions into a single platform.

Infor’s features are more limited—only three exclusive features, including guest profiles, cloud-based deployment, and on-premise options. Its core strengths lie in customization and integration, but it lacks the breadth of operational tools Agilysys provides.

Edge: Agilysys.

Which Has Better Customer Support: Agilysys or Infor?

Agilysys’s reviews rate support at 3.92/5, with comments about occasional delays and the need for system overhauls. Some users find their support responsive but note that product enhancements can be slow, impacting timely issue resolution.

Infor’s support comes in slightly higher at 4.04/5, with reviewers emphasizing responsiveness and professionalism. Many praise their quick guidance during onboarding and troubleshooting, though some mention frustrations with software bugs during updates.

Edge: Infor.

Which Has More Integrations: Agilysys or Infor?

Agilysys has 23 verified partners, with common integrations including Revinate, SiteMinder, and NAVIS. Its exclusive partners like SEVENROOMS and Olo complement its operational ecosystem, enhancing guest engagement and F&B management.

Infor boasts 113 verified integrations, including major booking platforms like Expedia, HRS, and Booking.com, which reduces manual data entry. Its extensive partner network offers broader customization, but some users find managing these integrations more complex.

Edge: Infor.

Which Do Hoteliers Rate Higher: Agilysys or Infor?

Agilysys’s recent reviews and 79% likelihood to recommend indicate higher satisfaction among users, especially in the resort and boutique segments. Its higher HT score (73.2) reflects more active positive feedback, particularly from larger properties.

In contrast, Infor’s reviews, while generally positive, are less recent and more mixed, with some users citing bugs and UI concerns. Smaller properties and those emphasizing flexibility tend to appreciate Infor’s customization, but overall satisfaction appears lower.

Edge: Agilysys.

How Much Do Agilysys and Infor Cost?

Agilysys’s pricing starts at $1,000, with no mention of ongoing fees or trial options. Its cost structure appears straightforward, reflecting its all-in-one nature.

Infor’s pricing is not publicly listed, emphasizing a tailored quote approach. Given its extensive customization and integrations, expect a potentially higher or variable cost, especially for larger implementations.

What Type of Hotel Should Use Agilysys?

• Hotels that need a comprehensive, all-in-one property management system.
• Resorts and large properties seeking integrated guest messaging, digital check-in, and real-time reporting.
• Properties prioritizing operational efficiency with robust modules for housekeeping, guest communication, and revenue management.
• Hotels that prefer a system with recent active support and regular feature updates.

Not ideal if your hotel is small, highly aesthetic-driven, or on an extremely tight budget.

What Type of Hotel Should Use Infor?

• Hotels that require extensive customization and flexible workflows.
• Properties looking for a scalable, cloud-based platform with a large partner ecosystem.
• Hotels emphasizing automation, revenue management, and integration with multiple booking channels.
• Tech-forward teams comfortable with more complex interfaces and ongoing updates.

Not ideal if you prefer a more integrated, out-of-the-box solution with a simple interface or are seeking rapid implementation without extensive customization.

Agilysys vs Infor: The Bottom Line for Hotels

Agilysys’s core advantage lies in its comprehensive feature set, active recent reviews, and higher user ratings, making it suitable for larger, complex properties like resorts and branded hotels. Its system is regarded as more intuitive and better supported in recent months, offering a unified platform that simplifies operations.

Infor excels in customization and integration, especially for hotels that need tailored workflows and extensive booking platform links. It’s well-suited for hotels prioritizing tech flexibility and scalable cloud deployment but may require more management effort.

If your hotel seeks a proven, all-in-one PMS with ongoing support, Agilysys is the clear choice. Conversely, if customization and extensive integrations are your top priorities, Infor remains a strong contender.