Amadeus Property Management vs. Infor HMS:
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The Decision

Choosing between Amadeus Property Management by Amadeus and Infor HMS by Infor hinges on your hotel’s specific needs. Both systems aim to streamline operations and improve guest experiences, but their strengths and weaknesses differ. Understanding these differences can help you determine which platform aligns best with your hotel’s size, segment, and operational priorities.

Amadeus offers a more established presence in North America and Europe, with a focus on midchain and independent hotels, while Infor boasts a broader global reach, especially in Asia Pacific and the Middle East. Which system will support your hotel’s growth and operational needs more effectively?

Is Amadeus Property Management or Infor HMS Better for Hotels?

Both Amadeus and Infor serve the hotel industry with property management solutions, but they approach this goal differently. Amadeus’s platform emphasizes distribution integration and ease of management for independent and midchain hotels, while Infor’s system highlights customization, automation, and scalability in a cloud-based environment.

Amadeus has a limited review base, with only 4 reviews and a near-zero recent review count, making its current performance data less reliable. Conversely, Infor has 46 reviews, all within the last six months, giving you more recent, actionable insights. Based on recent feedback, Infor’s system is rated 4.04/5 overall, versus Amadeus’s 2.5/5.

If your hotel needs a reliable, scalable solution with recent positive feedback, Infor is a clearer choice. Amadeus may still be suitable if your focus is on distribution and familiar workflows, but its limited current review data weakens its standing. Are you looking for a system with proven recent performance?

Infor HMS vs Amadeus: Which Should Your Hotel Choose?

If your hotel operates in a highly competitive, diverse market with a focus on operational efficiency, Infor HMS is likely the better fit. It’s praised for its extensive customization, ease of integration, and mobile capabilities, making it ideal for hotels that need agility and real-time data. For hotels that prioritize automation in reservations, housekeeping, and revenue management, Infor’s feature set suits these needs well.

In contrast, Amadeus’s strengths lie in distribution management and its channel manager, making it suitable for hotels heavily reliant on multi-channel distribution. If your property values integrated distribution and a simple interface, Amadeus could serve you, but its overall review score and recent feedback are weaker.

For hotels focused on operational flexibility and modern cloud features, Infor’s recent reviews and higher ratings make it the safer choice. Do you prioritize automation and customization over distribution?

Is Amadeus or Infor Easier to Use?

Both platforms have similar UI ratings, with Amadeus at 3.5/5 and Infor at 3.88/5, indicating a relatively user-friendly experience for each. Amadeus’s onboarding scores slightly higher at 3.75/5, and Infor’s at 3.64/5, suggesting both systems are reasonably straightforward for staff to adopt.

Recent reviews highlight Infor’s intuitive navigation and quick setup, with many users appreciating its mobile app and ease of locating data. Amadeus’s ease of use is noted when the system works, but some users report ongoing frustration with support delays and software issues.

Edge: Infor.

Which Has Better Features: Amadeus or Infor?

Both systems offer 17 common features, including reservations, billing, and housekeeping. Amadeus sets itself apart with its channel manager, allowing seamless distribution across multiple channels, a feature only it offers.

Infor boasts three unique features: guest profiles, mobile app, and ancillary revenue tracking, offering enhanced personalization and revenue opportunities. While Infor’s customization and mobile capabilities are highly valued, Amadeus’s distribution focus can be crucial for hotels relying heavily on online channels.

Edge: Infor, for its broader suite of unique, operationally relevant features.

Which Has Better Customer Support: Amadeus or Infor?

Support ratings favor Infor, with a score of 4.04/5 versus Amadeus’s 3.63/5. Recent reviews praise Infor’s responsiveness and professionalism, with comments like, "The support team is very helpful and quick to respond." Conversely, Amadeus’s reviews mention ongoing support issues, including no callbacks and unresolved problems.

Infor’s onboarding is slightly less rated (3.64/5) but overall support remains consistently strong. If reliable, prompt support is critical for your hotel, Infor’s higher support rating makes it the safer option.

Edge: Infor.

Which Do Hoteliers Rate Higher: Amadeus or Infor?

Based on recent reviews, Infor’s overall rating of 4.04/5 surpasses Amadeus’s 2.5/5. Hoteliers across various segments, including independent and boutique hotels, give Infor higher marks for usability and support.

While Amadeus receives some high praise (4.5/5 for setup), its overall score is dragged down by persistent issues and a lack of recent reviews. Hoteliers generally find Infor more satisfying, especially in the last six months, making it the more trusted choice today.

Edge: Infor.

How Much Do Amadeus and Infor Cost?

Both platforms do not list explicit pricing, but they follow a subscription model without free tiers or upfront implementation fees. Pricing may vary based on hotel size and features selected, so direct quotes are necessary for precise comparison.

Given the absence of transparent pricing, your decision should focus on the value derived from features, support, and recent reviews rather than cost alone.

What Type of Hotel Should Use Amadeus?

• Hotels that rely heavily on distribution and multi-channel booking management.
• Midchain or independent hotels seeking a reliable property management platform with distribution integration.
• Hotels with existing distribution needs that want a channel manager built into their PMS.
• Properties that value familiar workflows and are comfortable with a system that emphasizes distribution capabilities.

Not ideal if you need extensive automation, mobile access, or advanced customization, given its limited recent review data.

What Type of Hotel Should Use Infor?

• Hotels that prioritize automation, mobility, and personalized guest data.
• Boutique, independent, or branded hotels seeking a flexible, cloud-based solution.
• Operators looking for easy integration with revenue management and operational systems.
• Hotels that want quick onboarding, customizable reporting, and scalable features.

Not ideal if your hotel relies primarily on distribution channels or if you prefer a solution with a longer track record in large chain environments.

Infor vs Amadeus: The Bottom Line for Hotels

The core difference is that Infor offers a modern, highly customizable cloud system, whereas Amadeus focuses more on distribution and multi-channel management. If your hotel seeks operational agility and recent positive reviews, Infor is the clear winner.

Choose Amadeus if your primary need is distribution and channel management, especially in markets where its strengths are most relevant, but be aware of its weaker recent performance.

For most hotels today, especially those valuing recent support, ease of use, and comprehensive features, Infor stands out as the better choice. If you want a system that adapts to your evolving needs with current positive feedback, go with Infor HMS.