ASTERIO (by Septeo Hospitality) vs. SkyTouch Technology:
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The Decision

Choosing between ASTERIO by Septeo Hospitality and SkyTouch Technology hinges on your hotel’s specific needs, operational complexity, and budget. Both systems aim to streamline property management, but they differ significantly in user experience, features, support, and market presence. Your team needs a solution that aligns with your current operations and future growth, not just a vendor promise.

ASTERIO promises a comprehensive, all-in-one platform for various hotel activities, including wellness and food services, mainly targeting European markets. SkyTouch, meanwhile, focuses on simplicity, cloud-based flexibility, and broad integration, making it more adaptable for North American hoteliers. Which one best fits your hotel’s scale and ambitions?

Is ASTERIO or SkyTouch Better for Hotels?

ASTERIO aims to be more than a traditional PMS, integrating multiple hotel services like spa, wellness, gift vouchers, and online check-in—all in one platform. Yet, it has a glaring weakness: no recent reviews or ratings, making its current performance and user satisfaction uncertain.

SkyTouch boasts 119 recent reviews with a high overall rating of 3.5/5 and a strong NPS score of 8.61/5, indicating recent user satisfaction. Its ease of use, support, and features are well-documented, with recent reviews praising its affordability and user-friendliness. The question is: do you prioritize a broad, feature-rich platform with limited recent feedback, or a proven, well-rated cloud PMS?

SkyTouch vs ASTERIO: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-learn PMS with strong reporting, rate management, and cloud access, go with SkyTouch. It’s best suited for properties that value simplicity, quick onboarding, and ongoing support, especially in North America.

If your hotel requires an all-in-one, multi-activity platform with extensive niche features like spa management, gift vouchers, and bilingual support, and you operate mainly in Europe, ASTERIO may be more appropriate. However, the lack of recent reviews makes its current relevance uncertain.

For hotels with multiple properties seeking a reliable, scalable solution, SkyTouch’s recent positive reviews and active support make it the safer choice. Conversely, if your hotel’s diverse services demand specialized integrations that ASTERIO claims to support, it could be worth considering, acknowledging the limited recent feedback.

Is ASTERIO or SkyTouch Easier to Use?

SkyTouch’s ease of use is widely praised, reflected in a 4.64/5 UI rating and positive reviews citing quick learning curves and intuitive navigation. Users report that new staff can be trained in less than a day, and remote access is a significant advantage, especially for multi-property management.

ASTERIO, on the other hand, offers an intuitive web-based interface, but no recent ratings or reviews are available to substantiate ease of use. Its complexity, given the wide range of integrated services, may require longer onboarding and staff training.

Edge: SkyTouch.

Which Has Better Features: ASTERIO or SkyTouch?

ASTERIO features 44 unique capabilities, including guest CRM, digital registration, online check-in/out, GDPR compliance, and multi-currency support—features absent in SkyTouch. It’s designed to manage not just rooms but a full spectrum of hotel activities, making it suitable for hotels seeking a comprehensive platform.

SkyTouch offers 27 features, with strengths in rate management, reservation handling, and guest profiles, but it lacks some of ASTERIO’s specialized modules. Its unique features include an integrated CRS, guest profiles, and 24/7 online support, but it doesn’t include features like digital registration or guest messaging.

Edge: ASTERIO.

Which Has Better Customer Support: ASTERIO or SkyTouch?

SkyTouch’s customer support scores highly at 4.5/5, with recent reviews praising its professionalism, responsiveness, and helpfulness. Hoteliers appreciate the 24/7 availability and the straightforward support process.

ASTERIO, however, has no recent reviews or ratings, leaving its support quality uncertain. Given the limited data, SkyTouch’s support reputation is more trustworthy.

Edge: SkyTouch.

Which Has More Integrations: ASTERIO or SkyTouch?

SkyTouch boasts 33 verified integrations, including popular partners like SiteMinder and Aven Hospitality, with many unique to its platform. It offers extensive API access and third-party compatibility, facilitating growth and customization.

ASTERIO has 13 verified integrations, focusing more on niche partners such as D-Edge and HiJiffy, but fewer overall options. Its limited integration ecosystem might restrict flexibility for complex multi-channel operations.

Edge: SkyTouch.

Which Do Hoteliers Rate Higher: ASTERIO or SkyTouch?

With 119 recent reviews and a 3.5/5 rating, SkyTouch is clearly more recent and more positively received by hoteliers, especially in North America. Its high NPS score and numerous user testimonials support its reputation as a user-friendly, scalable PMS.

ASTERIO, lacking recent reviews, cannot be reliably rated by current user sentiment. Its unknown current performance makes SkyTouch the preferred choice based on available feedback.

Edge: SkyTouch.

How Much Do ASTERIO and SkyTouch Cost?

SkyTouch charges a $600 monthly base fee with no additional implementation or per-room charges, positioning itself as an affordable, predictable solution. ASTERIO’s pricing is not publicly available, and it appears to be a bespoke or enterprise solution, likely requiring a custom quote.

Given the transparent pricing model of SkyTouch, your team can budget more accurately, whereas ASTERIO’s costs may be variable or higher without clear upfront information.

What Type of Hotel Should Use ASTERIO?

• Hotels that operate multiple services like wellness, food, and activities, requiring an all-in-one management system.
• Hotels seeking a platform capable of managing multi-currency and integrated billing.
• Teams that prioritize detailed guest communication, digital registration, and GDPR compliance.
• Hotels that have the resources to implement and train staff on a more complex system.

Not ideal if your hotel:

• Prefers a straightforward, cloud-based reservation system.
• Operates mainly in North America, where ASTERIO’s market presence is limited.
• Needs recent user feedback to guide decision-making.
• Has a limited IT team for system customization and integration.

What Type of Hotel Should Use SkyTouch?

• Hotels seeking a simple, intuitive PMS with quick onboarding and minimal training.
• Properties in North America that need reliable, ongoing support and regular updates.
• Hotels with a focus on reservation, rate management, and guest profiles, especially small to medium-sized properties.
• Multi-property brands that want centralized control and remote management.

Not ideal if your hotel:

• Requires extensive multi-service management like spas or gift shops.
• Needs niche features like digital registration or wellness modules.
• Operates in regions outside North America, where SkyTouch may have limited regional support.
• Demands high levels of customization or has complex reporting needs.

SkyTouch vs ASTERIO: The Bottom Line for Hotels

SkyTouch offers a cloud-based, highly-rated, and well-supported PMS suited for North American properties prioritizing ease of use, support, and budget-friendly pricing. Its recent reviews and wide integrations underline its reliability and growth potential.

ASTERIO presents itself as a comprehensive platform for multi-activity hotels, especially in Europe. Yet, the absence of recent feedback and unclear pricing make it a risk for hotels seeking proven, current performance.

Choose SkyTouch if you want a straightforward, trusted solution with active support. Consider ASTERIO only if your hotel’s operations are complex, multi-service, and you are prepared for a less transparent, potentially higher-cost investment.