Prostay vs. RMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations. Both Prostay by Prostay and RMS aim to simplify this process, but their approaches and strengths differ significantly. Prostay is a newer entrant with a focus on user-friendly design and rapid onboarding, while RMS has a long-standing reputation for extensive features and scalability. Your decision hinges on whether you prioritize recent reviews and ease of use or comprehensive functionality and proven scalability.

Is Prostay or RMS Better for Hotels?

Prostay and RMS address core hotel management issues—reservation handling, guest communication, reporting, and operational workflows. However, they diverge in their feature depth and target user base. Prostay offers an intuitive, modern interface with a streamlined experience, emphasizing ease for boutique hotels and resorts. RMS, on the other hand, provides a broader set of features, including advanced integrations, channel management, and a large partner ecosystem, suited for hotels with more complex needs.

RMS boasts over 290 reviews in the past six months, with a high overall rating of 4.56/5, reflecting recent user satisfaction. Prostay, despite a small review base of 5 reviews, has a perfect 5/5 rating from all reviewers, but lacks recent feedback. Does this mean RMS's more extensive review data makes it more reliable?

RMS vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich platform capable of handling multiple properties, complex reporting, and advanced integrations, RMS is the better fit. It is suitable for larger resorts, city hotels, and properties with sophisticated operational demands. Conversely, if your team values ease of use, quick onboarding, and a straightforward system that covers essential PMS functions, Prostay is a compelling choice.

Prostay’s high ratings in ease of use (4.8/5) and customer support (5/5) make it ideal for teams seeking a user-friendly solution with minimal learning curves. RMS’s depth of features—over 70 modules including guest CRM, group bookings, and digital registration—are best for hotels with more advanced operational needs.

Is Prostay or RMS Easier to Use?

Prostay’s user interface receives a 4.8/5 rating, reflecting its modern design, straightforward navigation, and intuitive workflows. Its onboarding process is highly rated (4.8/5), and reviewers commend its simplicity, especially for small teams or boutique properties. RMS scores 4.28/5 for ease of use, indicating a slightly steeper learning curve due to its extensive features, but still accessible with proper training.

Recent reviews highlight that Prostay’s staff find the platform quick to adopt, citing minimal training time. RMS support staff are praised for their helpfulness, but some users note that navigating its broad feature set can require more dedicated effort. Edge: Prostay.

Which Has Better Features: Prostay or RMS?

RMS offers 38 features exclusive to its platform, such as guest CRM, group functionality, automated night audits, multi-lingual support, integrated POS, and an extensive booking engine. These features cater to larger, multi-property operations seeking deep customization and automation.

Prostay provides 1 exclusive feature—a drag-and-drop tapechart—focusing on simplifying reservations management. It covers core functions like reservations, housekeeping, billing, and channel management but lacks many advanced modules present in RMS.

Given the breadth of RMS’s features, it has a clear edge for properties that require comprehensive operational tools. Edge: RMS.

Which Has Better Customer Support: Prostay or RMS?

Prostay’s support team receives perfect 5/5 ratings from all reviews, with users describing their assistance as “professional,” “responsive,” and “helpful.” Its onboarding process is similarly praised for its smoothness. RMS’s support scores 4.48/5, with reviewers appreciating the knowledgeable, proactive help, though some mention delays due to its larger size and support structure.

Recent RMS reviews praise support staff’s responsiveness, but a few note that support can sometimes be delayed, especially for technical issues outside standard queries. Overall, Prostay’s support is rated higher. Edge: Prostay.

Which Has More Integrations: Prostay or RMS?

RMS has a significant advantage in integrations, with over 112 verified partners, including popular channels, payment gateways, and property solutions. Shared integrations like Stripe and STAAH are complemented by RMS-exclusive partners such as Criton, Sage, and HiJiffy.

Prostay has only 2 verified integrations—Stripe and STAAH—limiting its connectivity with third-party tools. For hotels relying heavily on extensive integrations, RMS’s ecosystem provides more flexibility and options.

Edge: RMS.

Which Do Hoteliers Rate Higher: Prostay or RMS?

Prostay’s ratings are based on only 5 reviews, all giving a perfect score of 5/5, but the lack of recent feedback makes these less reliable. RMS, with 293 reviews in the past six months and an overall rating of 4.56/5, demonstrates strong, recent user satisfaction, especially from independent and boutique hotels.

RMS’s latest reviews consistently praise its robustness, scalability, and support, making it the more dependable choice for property managers valuing current positive feedback. Edge: RMS.

How Much Do Prostay and RMS Cost?

Prostay’s pricing is listed at a $600 monthly flat fee, with no free trial, freemium, or implementation fees. RMS costs $800 per month, also without trial options, reflecting its broader feature set and integrations.

While RMS’s higher price may be justified by its extensive modules and scalability, Prostay offers a more affordable entry point, especially for smaller hotels seeking essential PMS functions.

What Type of Hotel Should Use Prostay?

• Hotels that prioritize ease of use and quick onboarding for small to mid-sized properties.
• Resorts and boutique hotels seeking a modern, intuitive platform.
• Teams that want an affordable, all-in-one solution with strong reporting and automation.
• Properties that prefer native apps on multiple devices and offline capabilities.
• Hotels wanting a straightforward PMS without complex integrations.

Not ideal if you need advanced features like guest CRM, group management, or extensive automation tools.

What Type of Hotel Should Use RMS?

• Larger hotels, resorts, and multi-property groups requiring scalable operations.
• Properties needing detailed reporting, guest management, and automation.
• Hotels that rely on extensive integrations with third-party systems.
• Businesses focused on maximizing revenue through dynamic pricing and upselling.
• Properties with complex operational needs like group bookings, online check-in, or POS integration.

Not ideal if your hotel is small, boutique, or prefers a simple, easy-to-implement system without many advanced modules.

RMS vs Prostay: The Bottom Line for Hotels

RMS offers a comprehensive, feature-rich platform designed for hotels with complex needs and growth ambitions. Its scalability, deep integrations, and extensive reporting make it suitable for larger properties and hotel groups.

Prostay, meanwhile, excels in simplicity, user-friendliness, and quick onboarding—ideal for boutique hotels and resorts that want a reliable PMS without the fuss of advanced features. Its recent reviews and high satisfaction scores reinforce its position as a strong contender for smaller or less complex operations.

For properties prioritizing a wide range of automation, integrations, and scalability, RMS is the superior choice. If your focus is on ease of use, rapid implementation, and core PMS functionality, Prostay stands out as the better fit.