Counter vs. Siesta extranet:
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The Decision

When choosing a property management system (PMS), your hotel’s specific needs and operational complexity guide the decision. Counter by Counter and Siesta extranet by Siesta Solutions aim to streamline management tasks, but they differ significantly in features, support, and market presence. Counter offers a comprehensive suite, especially suited for hostels, with robust reviews backing its performance, while Siesta’s solution remains unreviewed and less established. Given the data, which product truly meets your hotel’s requirements?

Is Counter by Counter or Siesta extranet by Siesta Solutions Better for Hotels?

Counter by Counter is designed primarily for hostels and small accommodations, emphasizing ease of use, automation, and integration. Its recent reviews — totaling 54 with a 4.73/5 rating — underscore its popularity among hostel operators, especially with features like mobile management and integrated POS. Conversely, Siesta extranet appears to have no recent reviews, making its actual user experience and support less verifiable.

Counter stands out with a high overall rating, a 4.96/5 customer support score, and a 91% likelihood of recommendation. Siesta’s absence of recent feedback leaves its reliability and user satisfaction uncertain. Do you prioritize proven performance backed by recent user reviews, or are you willing to explore an unreviewed system?

Counter vs Siesta: Which Should Your Hotel Choose?

If your hotel is a hostel or a small property seeking a user-friendly, all-in-one solution, Counter is the clear choice. Its features include channel management, payment processing, booking engine, and guest CRM, all highly rated and supported by a strong user base. For hotels seeking a verified, well-supported PMS with extensive integrations and proven customer satisfaction, Counter’s 54 reviews and recent ratings make it the more reliable option.

Siesta extranet might attract larger or more complex properties due to its centralization capabilities, but without recent reviews or a demonstrated support network, risk remains high. If your goal is operational efficiency with trusted support, Counter’s data-backed reputation outweighs Siesta’s unverified claims.

Is Counter or Siesta Easier to Use?

Counter scores an impressive 4.6/5 for ease of use, with many users highlighting its intuitive interface, quick staff onboarding, and mobile accessibility. Reviewers mention it is "clear, simple, and easy to understand," enabling staff to learn quickly without extensive training. Support interactions are also praised, with users noting fast, helpful responses from the Counter team.

Siesta extranet has no recent reviews or user feedback available, making any assessment of its usability purely speculative. Given Counter’s high ratings and proven user satisfaction, Edge: Counter.

Which Has Better Features: Counter or Siesta?

Counter offers 19 unique features, including a channel manager, booking engine, automated night audit, guest CRM, multi-currency, and ancillary revenue tracking — features critical for efficient hostel operations. Notably, it integrates with popular partners like Stripe, Cloudbeds, and SiteMinder, enhancing operational flexibility.

In contrast, Siesta extranet’s features are unlisted, and there are no verified integrations or advanced management tools reported. Without concrete details, Counter’s feature set clearly surpasses Siesta’s, especially for hostels and small properties. Edge: Counter.

Which Has Better Customer Support: Counter or Siesta?

Counter’s customer support is rated at 4.96/5, with reviews praising its responsiveness and professionalism, notably mentioning team members like Evelyn and Max. Users appreciate the quick troubleshooting and ongoing improvements, though some mention slower support in certain time zones.

Siesta extranet has no recent reviews or support ratings available, leaving its responsiveness and quality unverified. In the absence of verified support data, Counter’s established reputation makes it the safer choice. Edge: Counter.

Which Has More Integrations: Counter or Siesta?

Counter integrates with 7 verified partners, including Channel Managers like SiteMinder and Goki, and payment processors like Stripe. These integrations facilitate smooth operations across booking channels, payments, and access management. Siesta extranet has no verified integrations, limiting its capacity to connect with other platforms.

Given the extensive integration network of Counter, your hotel benefits from a more connected and flexible system. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Siesta?

Counter’s ratings reflect strong user satisfaction — a 4.73/5 overall score, 4.6/5 for ease of use, and 4.96/5 for customer support, based on 54 recent reviews. Hoteliers, especially hostels, report high confidence in its reliability, with comments like “best PMS for hostels” and “responsive support.”

Siesta’s lack of reviews prevents any meaningful comparison. Until real user feedback emerges, Counter’s proven high ratings clearly position it as the preferred choice. Edge: Counter.

How Much Do Counter and Siesta Cost?

Both products do not list explicit pricing models, but Counter emphasizes no implementation fee or subscription charges like monthly flat fees or per-room costs, suggesting a straightforward approach. Siesta extranet also appears to be free or no-cost, yet without detailed information, exact comparisons are not possible.

Given Counter’s transparent, predictable approach and extensive feature set, your hotel can plan accordingly. Siesta’s pricing remains uncertain, making Counter the more reliable choice for budgeting.

What Type of Hotel Should Use Counter?

• Hotels that are hostels or small properties seeking an easy-to-adopt, mobile-friendly PMS.
• Teams that prioritize automation — booking, payments, and night audits.
• Properties needing strong channel management with integrations for third-party booking platforms.
• Hotels that value dedicated support and proven performance backed by recent reviews.
• Not ideal if your property requires advanced revenue management or complex group handling, as these areas need further development.

What Type of Hotel Should Use Siesta?

• Larger hotels or properties with complex operational needs that might benefit from centralization.
• Hotels seeking a fully unreviewed system, willing to take a risk on unverified support and features.
• Properties that can implement a system without immediate need for extensive integrations.
• Teams focused on basic management functions and data control, without complex automation.
• Not ideal if you prioritize proven support, recent user feedback, or extensive functionality.

Counter vs Siesta: The Bottom Line for Hotels

Counter by Counter is a well-established, feature-rich PMS tailored for hostels and small hotels, with a proven track record backed by recent reviews. Its extensive integrations, high support ratings, and user-friendly design make it the more reliable choice for most hoteliers.

Siesta extranet, while potentially suitable for larger properties, remains unreviewed and lacks verifiable data on support and features. Until concrete user feedback is available, Counter’s performance and support history make it the safer, more confident selection.

In summary, if your hotel values proven functionality, recent positive reviews, and a broad feature set, Counter by Counter is the clear choice. Siesta extranet might appeal to larger, more complex operations, but the lack of recent user validation makes it a riskier option.