Enola Labs vs. STAY Guest App:
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The Decision

Choosing the right guest app for your hotel can significantly influence guest satisfaction, operational efficiency, and your bottom line. Both Enola Labs and STAY aim to improve guest interactions through digital solutions, but they differ substantially in scope, user experience, and market presence. Your decision hinges on what your hotel needs most: a tailored digital product or a comprehensive guest experience platform.

Enola Labs offers a custom app development approach focused on complex business requirements, while STAY provides a ready-made, feature-rich guest app trusted by hundreds of hotels worldwide. Which aligns better with your hotel’s growth stage and digital strategy?

Is Enola Labs or STAY Guest App Better for Hotels?

Enola Labs specializes in creating bespoke digital solutions, addressing unique business challenges with tailored mobile and web apps. Its focus lies in integrating latest technologies into custom products, catering to clients from startups to Fortune 500 companies. Conversely, STAY offers a pre-built guest app platform with extensive features, designed specifically for hotels to deploy quickly and see immediate benefits.

While Enola Labs's offerings are flexible, they lack a predefined feature set, making implementation longer and more expensive. STAY, with over 200 recent reviews and a high 9.59/10 NPS score, demonstrates widespread user satisfaction and continuous improvement. Do you prefer a customized app or a ready-to-go guest experience platform?

Enola Labs vs STAY: Which Should Your Hotel Choose?

If your hotel needs a custom solution that integrates deeply with your existing systems or addresses highly specific operational challenges, Enola Labs is the better option. It’s ideal for hotels with complex workflows requiring tailored interfaces and functionalities.

For hotels seeking a proven, feature-rich guest app that improves operational efficiency and guest satisfaction immediately, STAY is the clear choice. Its 20 verified integrations, large market presence across 31 countries, and over 200 recent reviews demonstrate its reliability and ongoing support—making it suitable for both independent hotels and large chains.

Is Enola Labs or STAY Easier to Use?

Enola Labs’s user experience depends on the custom app designed for your hotel, which can vary widely based on your specifications. Its onboarding process is project-specific, often requiring significant collaboration and a longer ramp-up time. In contrast, STAY’s platform scores 4.78/5 for ease of use, with a straightforward CMS and user-friendly interface.

Guests and staff find STAY’s app intuitive, with many reviews highlighting how simple it is to navigate and update information. Staff can quickly adapt to the platform without extensive training. Edge: STAY.

Which Has Better Features: Enola Labs or STAY?

Enola Labs does not list specific features, as it builds bespoke solutions to meet client needs. Its value lies in tailored development that can include any feature your hotel requests, but it lacks a predefined feature catalog. STAY, however, offers 14 distinct features, including mobile app access, chatbot, room service ordering, request management, local recommendations, automatic translations, mobile checkout, and guest profiles.

STAY’s extensive feature set directly addresses multiple guest touchpoints, reducing manual tasks and increasing satisfaction. Its package ensures quick deployment and immediate benefits. Edge: STAY.

Which Has Better Customer Support: Enola Labs or STAY?

Enola Labs has no publicly available customer support ratings or recent reviews, making it difficult to assess its support quality. Its focus on custom development implies ongoing support depends on contractual arrangements, which can vary in responsiveness. STAY, with a 4.83/5 support rating and recent reviews praising prompt, helpful assistance, offers consistent, accessible support.

Many users mention how STAY’s support team quickly resolves issues and guides through onboarding, enhancing confidence in the product’s reliability. Support quality is crucial for smooth operation, making STAY the stronger choice here. Edge: STAY.

Which Has More Integrations: Enola Labs or STAY?

Enola Labs has no verified partner integrations listed, indicating its solutions are typically custom integrations built specifically for each hotel. This can lead to longer setup times and higher costs for integrations. STAY boasts 20 verified partners, including hotelkit, Winhotel, SiteMinder, Oracle Hospitality, and Mews, facilitating seamless integration with PMS, CRM, and other systems.

The breadth of integrations in STAY allows for a more unified hotel operation and faster deployment. For hotels seeking a plug-and-play solution with extensive system compatibility, STAY again leads. Edge: STAY.

Which Do Hoteliers Rate Higher: Enola Labs or STAY?

Enola Labs has no recent reviews or ratings, making it impossible to gauge user satisfaction. Without feedback, its reputation remains uncertain. Conversely, STAY has amassed over 200 recent reviews in the last six months, averaging a 4/5 overall rating and a remarkable 9.59/10 NPS score.

Hotels across market segments, especially large chains and resorts, praise STAY’s impact on operational efficiency and guest satisfaction. The large volume of recent reviews indicates ongoing customer satisfaction and product stability. Edge: STAY.

How Much Do Enola Labs and STAY Cost?

Enola Labs’s pricing is not publicly available; as a custom developer, costs vary based on project scope, features, and integration complexity. Expect higher upfront costs and longer timelines. STAY charges a fixed base price of $300 per month, with no additional implementation, setup, or hidden fees, making it predictable and accessible for many hotels.

While STAY’s transparency simplifies budgeting, Enola Labs’s custom approach may be more expensive initially but tailored precisely to your needs. Your choice depends on whether you prefer certainty or customization.

What Type of Hotel Should Use Enola Labs?

• Hotels that require highly customized digital solutions tailored to their unique operations.
• Properties with complex workflows needing integrations beyond standard PMS systems.
• Teams that prioritize bespoke user interfaces aligned with their branding.
• Hotels planning long-term digital transformation with tailored apps.
• Not ideal if you seek a quick deployment or a standardized guest app.

Enola Labs is best for hotels with the resources to invest in custom development and a clear vision for their digital tools.

What Type of Hotel Should Use STAY?

• Hotels seeking to improve guest experience rapidly with minimal development time.
• Chains or independent hotels wanting easy-to-deploy, feature-rich platforms.
• Properties looking for extensive integrations with existing hotel systems.
• Hotels that want a proven solution with broad industry adoption.
• Not ideal if your hotel needs a deeply customized, one-of-a-kind app built from scratch.

STAY suits properties committed to enhancing guest experience through a flexible, scalable platform with proven results.

The Bottom Line for Hotels

Enola Labs provides tailored mobile and web applications designed to meet complex, specific business needs, making it ideal for hotels with unique operational models. Its bespoke approach allows for deep system integration and custom user interfaces but comes with longer timelines and higher costs.

STAY is a feature-rich, ready-made guest app platform trusted worldwide, especially by large chains and resorts. Its extensive integrations, ease of use, and high user satisfaction make it the choice for hotels seeking quick deployment, proven results, and ongoing support.

If your hotel needs a fast, reliable guest app that improves operational flow and guest satisfaction immediately, STAY is the clear winner. For hotels with complex workflows, specific customization needs, or a long-term digital vision, Enola Labs offers a flexible, tailored solution.

In conclusion, for most hotels looking for a tested, scalable, and well-supported guest app, STAY stands out as the safer, more reliable choice. Enola Labs remains a strong contender for those with unique requirements and the resources to develop a custom solution.