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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
How STAY’s Contactless Services Helped Barceló Improve Guest Satisfaction and Reduce Waiting Times
Barcelo leverages STAY to digitize their service offerings so that customers can order drinks and food through their mobile devices, offering contactless services, implementing real time surveys during the stay or implementing the mobile key while becoming more sustainable. Guests can now book spa treatments, tables, room service, and bathrobes, and more.
Streamline operations:: by implementing a guest app with a number of functionalities to make their guests' and staff's lives easier
Increase revenue:: by digitizing their services offering with STAY and making ordering room service or booking services very easy
Wow their guests: with the implementation of tactless functionalities such as the mobile key through STAY
"Thanks to STAY, we offer our guests an interaction tool with our staff. We can make real-time decisions with it. This simplifies our staff's duties at the same time. The guest experience has also been improved. This is done while being more environmentally friendly. It makes us happy."
Álvaro Montalvo
Project Manager Innovation
"Thanks to STAY, we offer our guests an interaction tool with our staff. We can make real-time decisions with it. This simplifies our staff's duties at the same time. The guest experience has also been improved. This is done while being more environmentally friendly. It makes us happy."
Project Manager Innovation Álvaro Montalvo said, about their decision: ""Barceló started searching for the right app seven years ago. When we tried STAY, we knew it was the right tool for us. It started as a pilot program, and now it has been implemented in 102 hotels. The entire Barcelo's EMEA region - Middle East, Africa, and Europe - relies on STAY."
Room Service is faster. It's more comfortable. For the guests. And for the staff too
Barceló can make better decisions in real time
Through live surveys, Barceló can detect pain points more easily and streamline processes
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