Infor HMS vs. Lobbi Hotel Software:
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The Decision

Choosing between Infor HMS and Lobbi Hotel Software hinges on your hotel's specific needs and the maturity of your property management system. Infor HMS, with its extensive user base and detailed reviews, offers a comprehensive suite designed for larger or more complex hotels. Lobbi, being newer with no recent reviews, positions itself as a simplified, possibly more affordable option. But which truly fits your hotel’s scale and operational complexity?

Both products aim to streamline hotel management and improve guest experiences. Infor HMS is a full-featured, scalable PMS with robust integrations, while Lobbi emphasizes ease of use and operational simplicity. Your decision should depend on how much customization and integration your hotel requires. Are you ready for a more mature platform, or do you prefer a straightforward system?

Is Infor HMS or Lobbi Hotel Software Better for Hotels?

Infor HMS is a well-established property management system with a high review count—46 reviews, including recent ones—making its data more current and reliable. It scores 4.04/5 overall and maintains a high customer support rating of 4.04/5, with a notably better NPS score of 7.15/5. Conversely, Lobbi, with no reviews in the last six months, has no rating or reviews to compare, making it difficult to assess its efficacy or user satisfaction.

While Infor HMS offers a wide array of features, including a revenue management module, mobile app, and guest profiles, Lobbi’s feature set is less documented, focusing on simplifying bookings and operations. Infor’s broader geographic presence and larger user base suggest it’s a safer bet for hotels seeking proven reliability. Do you want a system with proven track record and recent reviews, or are you willing to test a less-reviewed platform?

Infor HMS vs Lobbi Hotel Software: Which Should Your Hotel Choose?

If your hotel needs a mature, feature-rich PMS capable of handling complex operations, scalability, and extensive integrations, go with Infor HMS. It’s particularly suited for boutique, city-center, or branded hotels looking for customization, support, and proven reliability, especially if your property benefits from features like revenue management and guest profiles.

If your hotel emphasizes simplicity, ease of use, and perhaps a lower-cost entry point, Lobbi might appeal. It’s better suited for smaller properties or hotels with minimal operational complexity, especially if you prioritize booking automation and straightforward guest management. However, with no recent reviews, its long-term reliability remains uncertain.

Is Infor HMS or Lobbi Hotel Software Easier to Use?

Infor HMS earns a 3.88/5 ease of use rating based on user feedback, with many noting it’s intuitive once familiarized but potentially complex initially. Its onboarding process scores 3.64/5, indicating some room for improvement in training resources, though users praise its navigation once learned. Support responsiveness is highly rated, and users appreciate the system’s configurability, but frequent updates sometimes cause issues.

Lobbi, lacking recent reviews, presents itself as a simple platform for booking and management. Its interface is advertised as intuitive, but without user feedback, it’s hard to assess whether hotel staff find it easier to adopt than Infor HMS. Given Infor’s larger user base and detailed support feedback, Edge: Infor HMS.

Which Has Better Features: Infor HMS or Lobbi Hotel Software?

Infor HMS offers 14 shared features with Lobbi, plus 6 unique to Infor, including online 24/7 support, guest profiles, a mobile app, on-premise deployment, revenue management, and ancillary revenue tracking. These features are highly valued by hotels seeking automation and detailed insights.

Lobbi’s main differentiator is gift voucher management, a niche feature not available in Infor. However, with only one exclusive feature, Lobbi’s overall offering is less comprehensive. If your hotel requires extensive operational and revenue tools, Infor’s feature set clearly edges out Lobbi.

Which Has Better Customer Support: Infor HMS or Lobbi Hotel Software?

Infor HMS’s support ratings are strong at 4.04/5, with reviewers highlighting prompt, professional assistance and helpful onboarding. Users mention that support staff are reliable, guiding them through issues effectively, which is crucial for complex systems.

Lobbi’s support data is unavailable, making it challenging to judge its responsiveness or quality. Given Infor’s established support infrastructure and recent positive reviews, Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Lobbi Hotel Software?

Infor HMS boasts 113 verified integrations, including major partners like SiteMinder, Oaky, and Hotek. It supports seamless connection with booking platforms, revenue systems, and other operational tools, reducing manual work and data errors.

Lobbi, with only 10 verified partners, covers a smaller ecosystem of integrations, including RoomPriceGenie and Lightspeed. Its limited integration footprint might restrict scalability or automation for larger hotels. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Lobbi Hotel Software?

Infor HMS has accumulated 46 reviews in the past six months, with a 4.04/5 overall rating and a 74% likelihood to recommend. Larger properties, especially independent and boutique hotels, tend to rate it positively, citing versatility and support quality.

Lobbi has no recent reviews, making it impossible to gauge current user satisfaction. Without recent feedback, we can’t determine its user-rated quality. Based on available data, Edge: Infor HMS.

How Much Do Infor HMS and Lobbi Hotel Software Cost?

Infor HMS's pricing is not publicly available, likely customized based on hotel size and needs, typical of enterprise-level systems. Lobbi’s flat fee is $700 per month, with no mention of setup fees or tiered pricing, making it potentially more affordable for smaller hotels.

If your hotel values transparency and predictable costs, Lobbi’s straightforward pricing may appeal, but Infor’s flexibility might better suit larger or more complex operations. Cost details favor Lobbi for smaller properties, but overall value depends on feature needs.

What Type of Hotel Should Use Infor HMS?

• Hotels that need extensive customization and integration capabilities.
• Properties seeking a scalable solution with advanced revenue management.
• Hotels in regions like North America, Europe, or Asia Pacific that can leverage Infor’s global presence.
• Larger boutique brands and city-center hotels aiming for operational agility.
• Teams ready to invest in comprehensive support and training.

Not ideal if your hotel is very small, budget-constrained, or prefers a simple booking system without extensive integrations.

What Type of Hotel Should Use Lobbi Hotel Software?

• Small hotels, guesthouses, or B&Bs seeking a straightforward booking management system.
• Properties prioritizing ease of use and quick setup.
• Hotels with minimal operational complexity and no immediate need for extensive integrations.
• Hotels in regions where Lobbi’s support and local presence are accessible.
• Teams with limited technical staff who want a simple, lower-cost PMS.

Not ideal if your property requires advanced revenue management, extensive customization, or integration with many third-party systems.

Infor HMS vs Lobbi Hotel Software: The Bottom Line for Hotels

Infor HMS is a mature, feature-rich PMS with proven reliability and extensive integrations, making it ideal for hotels with complex or growing operational needs. Its reviews and recent data indicate it’s trusted by a wide range of properties across regions, with strong support and customization options.

Lobbi, on the other hand, appears aimed at smaller, less complex hotels seeking simplicity and affordability, but its lack of recent reviews leaves uncertainty about its performance at scale. If your hotel needs a reliable, well-supported PMS with proven features, Infor HMS is the safe choice. If you want a straightforward, budget-friendly solution and your hotel’s operational needs are minimal, Lobbi could suffice.

In conclusion, for established, scalable hotel management, Infor HMS remains the superior option. It offers a more complete feature set, recent verified reviews, and a larger partner ecosystem, ensuring your team can rely on a product that’s been tested and trusted by many hotels worldwide.