MyStay vs. Turneo:
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The Decision

Choosing between MyStay by MyStay and Turneo by Turneo hinges on your hotel’s specific needs for upselling and guest experience management. Both platforms aim to increase revenue and streamline operations, but they address different operational areas and have varying strengths. Your decision should be based on whether you prioritize extensive guest communication and contactless check-in (MyStay) or comprehensive experience sales and activity management (Turneo). Are you ready to find the best fit for your hotel?

Is MyStay or Turneo Better for Hotels?

MyStay and Turneo both serve as upselling and guest engagement tools, but they solve different core problems. MyStay excels at contactless guest communication, online check-in/out, and personalized upselling, making it ideal for hotels emphasizing guest convenience and revenue per guest. Turneo focuses on managing in-destination activities and experiences, centralizing bookings for tours, events, and amenities. Do your hotel’s revenue strategies lean more toward enhancing in-stay ancillary sales or pre-arrival guest communication?

MyStay’s recent reviews are more plentiful and up-to-date—41 reviews in the last six months—making its user feedback more current. Turneo’s 24 reviews are older, with only four recent ones, so its data carries less reliability. Given the recency and volume, MyStay’s user experience insights are more trustworthy. Which platform better aligns with your hotel’s immediate operational challenges?

MyStay vs Turneo: Which Should Your Hotel Choose?

If your hotel prioritizes seamless guest communication, digital check-in/out, and personalized upselling during the guest journey, go with MyStay. It’s particularly suited for boutique hotels, serviced apartments, and conference hotels seeking contactless solutions that improve guest satisfaction and operational efficiency. Conversely, if your hotel focuses on selling in-destination activities, tours, and experiences—especially across multiple properties—Turneo is the better choice given its specialization in experience management and activity booking.

Hotels with a strong emphasis on in-stay revenue enhancement should lean toward MyStay, while those looking to boost pre-arrival and in-destination experience sales may find Turneo more effective. For a hotel chain or resort needing central experience management, Turneo’s multi-property dashboard could be advantageous. Which core revenue stream is your hotel most eager to improve?

Is MyStay or Turneo Easier to Use?

MyStay enjoys a high ease-of-use rating of 4.85/5, with reviewers praising its intuitive interface, fast onboarding (4.66/5), and seamless PMS integration. Users highlight that staff find it straightforward to adopt and that the platform simplifies guest communication with automated messaging. Some mention occasional slowness and a desire for more customization, but overall, it’s considered user-friendly.

Turneo also scores a perfect 5/5 for ease of use, with recent reviews emphasizing its sleek, simple booking interface and quick setup (4.92/5 onboarding). Users appreciate its straightforward experience for managing activities and integrating various guest touchpoints. Despite its broader scope, staff report that training is minimal and the platform is easy to navigate.

Edge: Turneo.

Which Has Better Features: MyStay or Turneo?

MyStay offers 8 shared features, including automated guest communication, online check-in/out, and a smart catalog for upselling. Unique to MyStay is Offer Experimentation & A/B Testing, allowing hotels to refine marketing strategies. Turneo provides 8 shared features as well but stands out with three exclusive capabilities: Multi-Property/Chain Dashboard, Gift Vouchers & Prepaid Experiences, and Type 2 SOC 2 Data Security certification, adding a layer of security and multi-property management.

If your hotel requires advanced testing and PMS integrations, MyStay’s unique features are valuable. Turneo’s strengths lie in experience management, multi-property oversight, and secure pre-paid experience sales. Which feature set aligns more with your operational priorities?

Edge: Turneo.

Which Has Better Customer Support: MyStay or Turneo?

MyStay’s support team scores 4.85/5, with reviewers noting strong cooperation and prompt assistance. One user described their support as “very good,” emphasizing ongoing communication and feature updates. Turneo surpasses slightly, with a 4.96/5 rating, and recent reviews praise their responsiveness and proactive onboarding.

Guests and hotel staff alike find Turneo’s support to be exceptionally attentive, which is crucial given its broader experience management scope. Both platforms boast excellent customer service, but Turneo’s marginal lead indicates a slight advantage in support quality.

Edge: Turneo.

Which Has More Integrations: MyStay or Turneo?

MyStay integrates with 30 verified partners, including PMS systems like Priority Software, Kwentra, RoomRaccoon, and Channel Managers like WuBook and Net Affinity. This extensive integration ecosystem simplifies connecting with existing hotel management tools.

Turneo, however, currently offers no verified integration partners, limiting its ability to connect with PMS or channel management systems directly. This restricts operational flexibility and automation potential for hotels relying on integrated tech stacks.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Turneo?

MyStay’s overall rating is 4.82/5 based on 41 reviews, with recent feedback reflecting ongoing satisfaction. Hoteliers across various segments, including serviced apartments, boutique hotels, and conference hotels, appreciate its user-friendly interface and contactless solutions.

Turneo has a 0/5 rating from 24 reviews, with no recent feedback available. Its older reviews focus on functionality but lack recent validation of user satisfaction. Given the volume and recency, MyStay’s higher rating is more indicative of current performance.

Edge: MyStay.

How Much Do MyStay and Turneo Cost?

MyStay’s base price starts at $400 per month, with no freemium or trial options available. Turneo’s base cost is significantly lower at $100 per month, also without a trial or freemium options.

Considering cost alone, Turneo offers a more affordable solution, but MyStay’s higher price reflects its broader feature set and integrations. Your choice should weigh the value you receive against your budget constraints.

What Type of Hotel Should Use MyStay?

• Hotels that want to enhance guest communication and streamline check-in/out processes.
• Properties emphasizing contactless solutions, especially during health crises.
• Hotels seeking to upsell personalized services and amenities pre-, during, and post-stay.
• Boutique hotels, serviced apartments, and conference hotels aiming for high guest satisfaction.

Not ideal if you need a platform primarily for experience sales or multi-property activity management—Turneo covers that better.

What Type of Hotel Should Use Turneo?

• Hotels that want to sell in-destination activities like tours, spa treatments, and event tickets.
• Multi-property or chain hotels needing a centralized dashboard for experience offerings.
• Resorts and hotels aiming to increase ancillary revenue through experience sales.
• Hotels prioritizing secure prepaid experiences, gift vouchers, and detailed analytics.

Not ideal if your focus is on guest communication, online check-in, or contactless processes—MyStay excels there.

MyStay vs Turneo: The Bottom Line for Hotels

MyStay is a comprehensive guest communication and upselling platform built for properties that prioritize seamless, contactless guest interactions and personalized offers. It’s particularly useful if your hotel aims to improve operational efficiency and guest satisfaction during their stay.

Turneo specializes in experience management, offering a broad range of activity sales and integrations for hotels focused on enriching guest stays with in-destination experiences. It’s best suited for hotels with a strong focus on activity sales, multi-property management, and secure prepaid offerings.

If your hotel needs a reliable, easy-to-use platform for automated communication, online check-in, and upselling, MyStay is the clear choice. It boasts higher recent reviews, a better overall rating, and more extensive integrations, making it the more trustworthy option at this stage. Conversely, if experience sales and multi-property experience management are your priorities, Turneo provides a specialized, cost-effective solution—though it currently has fewer recent reviews and integrations. Your final decision should align with your core revenue strategies and operational needs.