Onyx CenterSource vs. ROH:
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The Decision

Choosing the right payments processing software for your hotel can significantly impact your operational efficiency, cash flow, and guest experience. Onyx CenterSource and ROH both aim to automate and streamline transactions, but their offerings differ dramatically. While Onyx CenterSource has limited recent reviews and a low overall rating, ROH stands out with a high review count and recent positive feedback. This stark contrast begs the question: which product truly suits your hotel’s needs?

The core difference lies in their approach—Onyx CenterSource provides a broad B2B payments platform with a focus on global hotel relationships, whereas ROH specializes in automating guest payments and invoicing with a user-friendly interface. Their capabilities reflect these focuses, making their suitability vary based on your hotel’s size, complexity, and strategic goals.

Are you prioritizing a well-supported, highly-rated platform with recent reviews? Or are you looking for a more feature-rich, flexible solution that’s proven to deliver results? Let’s explore how these two options stack up across key areas to help you make an informed decision.

Is Onyx CenterSource or ROH Better for Hotels?

Onyx CenterSource and ROH serve different hotel segments and operational needs, though both aim to streamline payments. Onyx CenterSource, founded in 2013, boasts a global reach with over 150,000 properties and facilitates more than $2 billion in payments annually, but it has zero recent reviews and a 0/5 overall rating—indicating a lack of recent user feedback and likely minimal current user satisfaction.

ROH, by contrast, has 65 reviews with a 100/100 HTR score and recent feedback from 10 reviews within the last six months. Hotels report that ROH’s ease of use and support are excellent, with a 4.97/5 customer support rating and a 4.84/5 value score, making it the more trusted and proven choice among current users.

Given these differences, your decision hinges on whether you need a broad, global payments platform (Onyx) or a highly-rated, guest payment automation system (ROH). Do your hotel’s priorities align more with sophisticated business intelligence and global relationships or with simplified, efficient payment management? The choice depends on your specific operational needs.

ROH vs Onyx CenterSource: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-use platform that minimizes staff training and maximizes guest satisfaction, ROH is the clear choice. Its user-friendly interface, highly recent positive reviews, and features like payment splitting, pay-by-link, and recurring payments make it ideal for hotels focused on operational simplicity and guest experience.

Onyx CenterSource is better suited for large, complex hotel networks or global operations that require extensive B2B payment relationships. Its focus on commission payments and business intelligence fits hotels with extensive partner networks or those seeking detailed financial reporting, but its lack of recent reviews makes its current usability and support less certain.

For most hotels seeking a reliable, modern payments solution, ROH’s current review strength and feature set make it the more practical choice. If your hotel’s needs are primarily operational and guest-centric, ROH should be your go-to.

Is Onyx CenterSource or ROH Easier to Use?

ROH shines with a 4.95/5 ease of use rating based on recent reviews from 10 users, who describe it as "amazing" and "extremely user friendly." Multiple reviewers highlight how it simplifies finding payments and scheduling, with no questions from clients about platform use, making onboarding straightforward.

Onyx CenterSource, on the other hand, has a 0/5 rating for ease of use with no recent reviews, suggesting that current hotel users may find it difficult or outdated. Its limited user feedback and the absence of recent testimonials imply that staff adoption and onboarding could be a challenge.

Edge: ROH.

Which Has Better Features: Onyx CenterSource or ROH?

ROH offers 19 unique features, including refund management, pre-authorizations, payment splitting, acceptances of Apple Pay, Google Pay, Visa, American Express, and Diner’s Club, as well as chargeback management and PCI compliance. These features enable flexible, modern payment options and detailed transaction management.

Onyx CenterSource provides no notable features beyond its core payment processing capabilities, which are not explicitly detailed. Given the feature-rich nature of ROH, especially in payment options and management, it clearly surpasses Onyx CenterSource in functional depth.

Edge: ROH.

Which Has Better Customer Support: Onyx CenterSource or ROH?

ROH’s recent reviews rate its customer support at 4.97/5, with comments like "support staff is great" and "training is easy," reflecting high satisfaction and ease of onboarding. Its recent reviews also mention prompt support and smooth implementation.

Onyx CenterSource has a 0/5 support rating with no recent reviews, making it difficult to assess current support quality. The absence of recent feedback suggests limited or outdated support experiences, which is critical for a payments platform.

Edge: ROH.

Which Has More Integrations: Onyx CenterSource or ROH?

ROH offers one verified integration with Oracle Hospitality but has a total of 1 verified partner. Onyx CenterSource has two verified partners, Shiji Group and Stayntouch, but with limited details on their integration depth.

Despite Onyx’s slightly higher partner count, ROH’s integrations are more proven and recent, especially with Oracle Hospitality, a key industry player. However, neither platform has an extensive or varied integration ecosystem.

Edge: Onyx CenterSource (by a small margin).

Which Do Hoteliers Rate Higher: Onyx CenterSource or ROH?

ROH’s 65 reviews, predominantly recent, give it a near-perfect score of 100/100 and a likelihood to recommend of 99%. Hotels of various sizes, especially those seeking ease of use and strong support, rate it highly.

Onyx CenterSource has no recent reviews or ratings, reflecting a lack of current user satisfaction data. Without recent feedback, its rating is effectively unavailable, making ROH the clearly higher-rated choice.

Edge: ROH.

How Much Do Onyx CenterSource and ROH Cost?

Onyx CenterSource does not disclose pricing details, and it does not offer a freemium or trial, suggesting a potentially high or customized price point. Its model likely involves bespoke quotes based on hotel size or network.

ROH charges a straightforward $100 monthly base fee, with no mention of additional costs or per-room fees. This transparent pricing makes ROH accessible for hotels of varying sizes and budgets.

Given the lack of transparent pricing for Onyx, ROH’s clear and predictable model is more appealing.

Edge: ROH.

What Type of Hotel Should Use Onyx CenterSource?

• Hotels with large, global partner networks seeking B2B payment solutions.
• Hotel chains requiring detailed business intelligence and commission management.
• Hotels operating across multiple countries, especially with complex billing needs.
• Hospitality organizations that value long-term relationships and global reach.
• Hotels that need extensive partner integrations and data management.

Not ideal if:

• Your hotel is small or regional with straightforward payment needs.
• You prioritize ease of use and quick onboarding.
• You want recent reviews and proven support.
• Your focus is guest payment automation rather than partner payments.

What Type of Hotel Should Use ROH?

• Hotels seeking a simple, intuitive guest payment platform.
• Independent hotels or small chains prioritizing ease of use.
• Properties that wish to automate invoicing, refunds, or recurring payments.
• Hotels looking for positive, recent user feedback and strong support.
• Hospitality teams aiming for quick onboarding and minimal training.

Not ideal if:

• Your operations are highly complex, requiring detailed B2B payment relationships.
• You need extensive global integrations or multi-currency support.
• Your hotel relies on a broad network of industry partners.
• You prefer a platform with a broad feature set beyond payments and invoicing.

The Bottom Line for Hotels

In essence, Onyx CenterSource and ROH serve very different hotel operations. Onyx’s strengths lie in global B2B relationships, commission management, and business intelligence, making it suitable for large, complex hotel networks. Its lack of recent reviews raises concerns about current usability and support, however, which diminishes its appeal.

ROH, with its recent 65 reviews and high scores, offers a straightforward, user-friendly platform ideal for hotels prioritizing guest payment automation, quick onboarding, and reliable support. Its 19 features and transparent pricing make it an accessible choice for most hotels seeking a modern payments solution.

For hotels that need a proven, highly-rated payment platform with a focus on ease and support, ROH is the definitive choice. Larger, global operations with complex partner relationships should consider Onyx, but only if they can verify ongoing support and usability.

In conclusion, if recent reviews and user satisfaction are your priorities, ROH is the clear winner. Its high ratings, feature set, and support quality make it the safer, more effective choice for most hotels today.