OpenHotel PMS vs. Prostay:
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The Decision

Choosing between OpenHotel PMS and Prostay hinges on your hotel’s specific needs and priorities. Both aim to streamline operations and improve guest experiences, but they approach these goals differently. OpenHotel offers a mature platform with extensive integrations and a high overall rating, while Prostay presents a newer, feature-rich system with a focus on multi-property support and offline functionality. Which product aligns better with your hotel’s size, location, and operational style?

Is OpenHotel or Prostay Better for Hotels?

OpenHotel, established in 2001, boasts a robust reputation in North America and Europe, with a 4.81/5 overall rating from 57 reviews. It is praised for its channel management, yield tools, and ease of property management. Prostay, founded in 2024, is newer with only 5 reviews, but it has earned a perfect customer support score and a 5/5 rating from its recent users.

OpenHotel’s strength lies in its comprehensive feature set, including integrated booking engine, websites, and yield management, making it suitable for small to medium-sized properties seeking an all-in-one solution. Prostay, however, emphasizes multi-property support, offline mode, and extensive automation, ideal for resorts and larger operations. Do you prioritize a well-established platform with proven stability or a flexible, newer system with advanced automation?

OpenHotel vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a proven, highly-rated platform with a broad network of integrations, go with OpenHotel. Its 16.2 HTR score and 4.81/5 overall rating reflect strong user confidence, especially in North America and Europe, with a focus on inns, boutique hotels, and motels.

If your hotel requires multi-property management, offline capabilities, or a fully integrated guest messaging system, Prostay is the better fit. Its recent reviews highlight excellent support, automation, and deep feature sets tailored for resorts and large-scale operations, despite a smaller review base.

Your decision should align with your property size, location, and operational complexity—does stability and proven integrations matter most, or do you need a flexible, innovative platform with multi-property support?

Is OpenHotel or Prostay Easier to Use?

OpenHotel’s user interface has a 4.71/5 rating but receives some critiques about its dated aesthetic and a learning curve for new users, especially regarding rate adjustments and reporting. Its onboarding score of 4.61/5 indicates solid support, with many users praising personalized customer service.

Prostay scores a slightly higher 4.8/5 in ease of use, with reviewers calling it intuitive and straightforward, particularly appreciating its automation workflows and simplified reservation management. Its onboarding is also rated at 4.8/5, with praise for quick setup and responsive support.

Edge: Prostay.

Which Has Better Features: OpenHotel or Prostay?

OpenHotel offers 23 features, including group functionality, automated night audits, integrated payment terminals, and digital registration, which are absent in Prostay. Its focus is on direct OTA connections, channel management, and yield management, emphasizing property-wide control.

Prostay boasts 37 features, including guest CRM, task management, automated reminders, payment requests, real-time status updates, and a proprietary POS system. Its unique features like rules-based room assignments, gift vouchers, and a spa & wellness module provide a broader operational scope.

Edge: Prostay.

Which Has Better Customer Support: OpenHotel or Prostay?

OpenHotel’s support scores 4.82/5, with many reviews highlighting the personal, responsive assistance from dedicated team members like Peter and Valerie. Customers appreciate the ongoing updates and support, especially during system transitions.

Prostay, despite a smaller review pool, earns a perfect 5/5 for support, with users describing their experience as highly responsive and helpful, especially in onboarding and troubleshooting. The recent reviews indicate a strong commitment to customer success.

Edge: Prostay.

Which Has More Integrations: OpenHotel or Prostay?

OpenHotel integrates with 12 verified partners, including SiteMinder, RateGain, and OpenKey, offering extensive options for channel management, guest engagement, and revenue tools. Its broad partnership network enhances flexibility for diverse hotel operations.

Prostay, with only 2 verified integrations—Stripe and STAAH—limits external connectivity but covers essential online payment and channel management needs. Its strength lies in its all-in-one approach rather than extensive third-party integrations.

Edge: OpenHotel.

Which Do Hoteliers Rate Higher: OpenHotel or Prostay?

OpenHotel’s reviews are more numerous and recent, with an overall rating of 4.81/5 based on 57 reviews, and a 95% likelihood to recommend. Hotels across various segments, especially motels and inns, appreciate its stability, channel management, and ease of use.

Prostay’s 5 reviews, all recent, show a perfect 5/5 score and a 100% likelihood to recommend, mainly from resort properties in diverse regions. However, the limited review data makes OpenHotel the more trusted choice for broader hotel segments.

Edge: OpenHotel.

How Much Do OpenHotel and Prostay Cost?

OpenHotel’s pricing details are not publicly available, but it is offered as a subscription-based platform without mention of a trial or freemium option. Its pricing is likely aligned with its enterprise-grade feature set.

Prostay charges $600 per month, with no free tier or trial information. Its flat monthly fee suggests a straightforward, predictable cost structure, suitable for larger or multi-property operations seeking comprehensive tools.

What Type of Hotel Should Use OpenHotel?

• Hotels that need a reliable, well-established PMS with strong OTA integrations.
• Properties seeking an all-in-one platform for reservations, website, and revenue management.
• Hotels that prioritize direct support and ongoing updates.
• Small to medium properties with a focus on inns, motels, or boutique hotels.

Not ideal if your hotel relies heavily on Airbnb or requires extensive third-party integrations outside the existing network.

What Type of Hotel Should Use Prostay?

• Resorts and large properties managing multiple locations.
• Hotels needing offline capabilities or remote operation support.
• Teams seeking automation for reservation workflows, guest communication, and billing.
• Properties looking for a flexible, modern PMS with multi-property support.

Not ideal if you require deep third-party integrations, particularly with platforms like Airbnb or specialized systems outside the current ecosystem.

The Bottom Line for Hotels

OpenHotel offers a proven, high-rated system with extensive integrations, making it suitable for properties seeking a reliable, all-encompassing platform. Its mature user base and broad regional presence make it a safe choice for small to medium-sized hotels, especially in North America and Europe.

Prostay, although newer, stands out with its automation, multi-property management, and offline support, making it ideal for resorts and large-scale operations wanting a flexible, modern system. Its limited integrations and review base suggest it’s best for properties prioritizing in-house automation over extensive third-party connectivity.

If your hotel values stability, proven performance, and broad integrations, OpenHotel is the definitive choice. Conversely, if you need innovative automation, multi-property features, and offline capabilities, Prostay might serve your needs better—despite a smaller review footprint, its latest feedback is overwhelmingly positive.