Orana Stay vs. STAY Guest App:
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The Decision

Choosing the right guest app platform can significantly impact your hotel’s guest experience, staff efficiency, and revenue. Both Orana Stay by Orana Software and STAY Guest App aim to modernize this aspect, but they diverge greatly in scope, scale, and user feedback. Your decision hinges on which product aligns best with your hotel’s size, service goals, and integration needs.

Orana Stay offers a simple, budget-friendly solution with strong ease of use and support, but it has only two reviews, limiting insights. STAY Guest App, on the other hand, boasts over 200 recent reviews, providing a more reliable gauge of performance. Are you ready to explore which platform suits your hotel best?

Is Orana Stay or STAY Guest App Better for Hotels?

Orana Stay is a straightforward digital concierge designed to replace printed information and support contactless guest communication. STAY Guest App is a comprehensive operating system that digitizes multiple hotel services, including reservations, room service, and real-time updates.

While Orana Stay emphasizes easy updates and environmental benefits, STAY’s broader feature set enables hotels to streamline operations and increase revenue. The key difference is the depth of functionalities and the scale at which each platform operates. Do you need a simple, cost-effective app or a full-service guest experience system?

Orana Stay vs STAY Guest App: Which Should Your Hotel Choose?

If your hotel is small, boutique, or budget-focused, Orana Stay’s low-cost, easy-to-implement platform is a smart choice. It’s ideal for properties prioritizing guest information and contactless check-in, especially if staff efficiency is a major goal.

Conversely, if you operate a larger hotel, chain, or resort seeking to digitize multiple services and boost operational efficiency, STAY’s extensive integration, automation, and analytics make it more suitable. Its proven track record with over 1,000 hotels globally and a highly positive recent review score of 4/5 demonstrate its maturity.

Is Orana Stay or STAY Guest App Easier to Use?

Orana Stay scores a perfect 5/5 for ease of use, with reviews emphasizing how simple and intuitive the app is for both staff and guests. Implementation appears straightforward, with a focus on keeping content updated effortlessly.

STAY Guest App also impresses, with a 4.78/5 rating. Users praise its user-friendly CMS and mobile interface, despite some noting a slight learning curve with its broader feature set. Overall, both platforms are accessible, but Orana Stay’s focus on simplicity gives it a slight edge.

Edge: Orana Stay

Which Has Better Features: Orana Stay or STAY Guest App?

Orana Stay’s standout feature is its payment capability, enabling direct transactions within the app—a feature not offered by STAY. STAY, however, provides seven core features such as mobile app access, chatbots, automated replies, message routing, room service ordering, mobile checkout, and app downloads—all designed to digitize guest interactions.

STAY’s broader feature set, especially its room service and reservation management, appeals to larger or more service-heavy hotels. If you need a straightforward app with payments, Orana stays ahead; for comprehensive service digitization, STAY wins.

Edge: STAY Guest App

Which Has Better Customer Support: Orana Stay or STAY Guest App?

Orana Stay has a perfect 5/5 customer support score based on two reviews, with users praising quick communication and helpful onboarding. Its Australian-based team reportedly responds promptly and effectively to implementation questions.

STAY Guest App’s support also garners high praise at 4.83/5, with users citing helpful team members and efficient resolution, although some mention limited hours and no phone support. Given STAY’s larger customer base and recent reviews, it slightly outperforms Orana in support quality.

Edge: STAY Guest App

Which Has More Integrations: Orana Stay or STAY Guest App?

STAY boasts 20 verified integrations, including major brands like SiteMinder, Oracle Hospitality, and Mews, facilitating seamless data sharing across many systems. Orana offers only six verified partners, including Guesty and Cloudbeds, which cover popular PMS and booking engines but with less breadth.

For hotels relying on extensive third-party integrations to enhance automation and data flow, STAY’s ecosystem provides more flexibility. Orana’s more limited integrations suit smaller setups with fewer system needs.

Edge: STAY Guest App

Which Do Hoteliers Rate Higher: Orana Stay or STAY Guest App?

Despite its limited review count, Orana’s recent feedback is perfect 5/5, with clients citing its cost-effectiveness, simplicity, and positive impact on efficiency. However, with only two reviews, confidence in this score remains low.

STAY has 206 reviews, with an overall rating of 3/5, but recent reviews show a weighted average of 4/5. Larger hotels and chains particularly praise STAY’s operational benefits and ease of management, making it the more reliable choice based on current data.

Edge: STAY Guest App

How Much Do Orana Stay and STAY Guest App Cost?

Orana Stay charges a flat $400 monthly fee with no freemium, trial, or implementation costs. STAY offers a lower starting price at $300 monthly, also without additional fees or trial options.

While both are subscription-based, STAY’s slightly lower price point and extensive features might make it more attractive for hotels seeking value. Pricing differences are minimal, but the feature set and reviews favor STAY.

What Type of Hotel Should Use Orana Stay?

• Hotels that want a simple, branded guest app focusing on providing information and contactless communication.
• Boutique hotels seeking a cost-effective solution to modernize guest info.
• Properties with limited service offerings, where complex integrations aren’t necessary.
• Hotels prioritizing environmental sustainability by replacing paper materials.
• Teams that prefer straightforward content management without extensive automation.

Not ideal if your hotel requires advanced operational tools, multiple service integrations, or revenue-generating features like payments.

What Type of Hotel Should Use STAY Guest App?

• Large hotels, resorts, and chains aiming to digitize multiple operational aspects.
• Hotels looking to reduce queues, improve service speed, and increase revenue.
• Properties with a high volume of guest requests needing automation and real-time updates.
• Hotels needing extensive system integrations with PMS, CRM, and booking platforms.
• Teams that want detailed analytics and operational insights to drive decisions.

Not ideal if your hotel is small, budget-limited, or primarily needs a simple guest info app without complex service features.

The Bottom Line for Hotels: Orana Stay or STAY Guest App?

Orana Stay is a straightforward, low-cost app that excels in communication and environmental sustainability, making it suitable for small, boutique hotels. Its simplicity and support make it an attractive choice if your focus is on guest information and contactless services.

STAY Guest App, with its extensive features, integrations, and proven scalability, is better suited for larger hotels, chains, or resorts seeking to transform their guest experience and streamline operations. Its higher review volume and recent feedback indicate a more mature, reliable platform.

If your hotel needs a simple, budget-friendly digital guest guide, Orana Stay is the way. But if your goal is comprehensive operational digitization and guest service automation, STAY Guest App is the smarter pick.