Prostay vs. roommaster PMS:
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The Decision

Choosing the right property management system (PMS) can significantly shape your hotel’s operational efficiency and guest satisfaction. Both Prostay by Prostay and roommaster PMS aim to streamline your workflows, but they do so with different strengths. Prostay offers a fresh, modern approach with a focus on user experience and broad feature support, while roommaster is a long-standing, robust platform favored for its deep integration capabilities and extensive reporting. Which system aligns better with your hotel’s needs?

Is Prostay or roommaster PMS Better for Hotels?

Prostay and roommaster are designed to solve core hotel management challenges—reservation handling, guest communication, and operational oversight. Prostay’s main strength lies in its all-in-one platform, integrating reservations, channel management, and messaging into one clean interface. Roommaster focuses on centralized data, detailed reporting, and automation, supporting larger, multi-property operations.

Prostay’s recent reviews highlight its ease of use, automation, and intuitive interface, especially appreciated by resorts and boutique hotels seeking quick onboarding. Conversely, roommaster’s more extensive feature set, including revenue management, guest feedback, and online check-in, caters to hotels with complex needs and a focus on data-driven decisions.

Do these contrasting strengths mean Prostay’s simplicity outweighs roommaster’s depth? Or does your hotel require a comprehensive, customizable platform like roommaster? The decision hinges on your operational complexity and staff tech comfort.

Prostay vs roommaster PMS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly PMS that minimizes staff training time and offers a quick setup, go with Prostay. It’s ideally suited for resorts, boutique hotels, and properties seeking an intuitive interface with strong automation, especially if a cloud-based or hybrid solution is preferred.

If your hotel benefits from extensive reports, automation, and deep integrations—particularly if you manage multiple properties—roommaster should be your choice. It’s better for larger hotels, chains, or properties that require detailed business insights, advanced revenue management, and a broad array of integrations.

Your decision should reflect whether operational simplicity or feature depth is more critical for your team’s efficiency and growth.

Is Prostay or roommaster PMS Easier to Use?

Prostay scores a 4.8/5 in ease of use, with recent reviews praising its modern, intuitive interface and straightforward onboarding process. Users note that new staff can learn Prostay quickly, reducing training time and minimizing operational disruptions.

Roommaster has a slightly lower ease of use rating at 4.22/5, with some reviews describing its interface as a bit clunky or dated. While experienced users appreciate its comprehensive features, new staff may need more time to adapt, and some find the workflow less streamlined.

Edge: Prostay.

Which Has Better Features: Prostay or roommaster PMS?

Prostay offers 6 features unique to its platform, including multi-currency, multi-lingual support, on-premise deployment, drag-and-drop tapechart, ancillary revenue tracking, and a spa & wellness module. These features cater to diverse property types, especially resorts and larger properties with multiple revenue streams.

Roommaster boasts 29 features exclusive to its platform, including integrated payment terminals, channel management, booking engine, POS, revenue management modules, guest messaging, online check-in/out, and group booking tools. Its breadth of functionalities supports complex, multi-property operations with detailed reporting and automation.

Given the number of proprietary features, roommaster’s edge is clear for hotels needing extensive operational capabilities and detailed data insights.

Edge: roommaster.

Which Has Better Customer Support: Prostay or roommaster?

Prostay’s reviews highlight a perfect customer support rating of 5/5, with users emphasizing quick, helpful responses and supportive onboarding. Clients feel confident that their issues are addressed promptly, making support a key strength.

Roommaster scores 4.25/5 for support, with some users citing slow responses and the need for more knowledgeable support staff. While many find support helpful and responsive, others report inconsistencies, especially when troubleshooting complex issues.

Edge: Prostay.

Which Has More Integrations: Prostay or roommaster?

roommaster has a significant advantage with 56 verified partners, including popular integrations like Sage, Volo, GuestCentric, M3, and Otelier. Its extensive integration network suits larger hotels seeking to connect their PMS with diverse systems like revenue management, marketing, and POS.

Prostay offers only 2 verified partners, including STAAH and Stripe. While its integrations may be more limited, they cover core needs for smaller or boutique properties that prioritize simplicity and essential connectivity.

Edge: roommaster.

Which Do Hoteliers Rate Higher: Prostay or roommaster?

roommaster has a higher overall rating of 4.33/5 from 83 reviews, with recent feedback from hotels across segments like boutique, resorts, and city center properties. Larger, multi-property hotels value its detailed reports and automation.

Prostay, with only 5 reviews, currently scores 0/5, reflecting limited feedback and less recent data. Its enthusiastic reviews focus on ease of use and automation, but the small sample size limits reliable comparison.

Based on recent, substantial reviews, roommaster’s higher rating makes it the more trusted choice for most hoteliers.

Edge: roommaster.

How Much Do Prostay and roommaster PMS Cost?

Prostay’s pricing starts at $600 per month, with no free tier or trial, indicating a straightforward flat-rate model. The absence of implementation fees suggests predictable costs, ideal for hotels seeking transparency.

roommaster charges $500 upfront, with no mention of ongoing monthly fees or trials. Costs are comparable but slightly lower, though the total value depends on the features and integrations your hotel needs.

Pricing differences are minimal; your choice should consider feature requirements and support offerings.

What Type of Hotel Should Use Prostay?

• Hotels that prioritize simplicity and ease of use for staff training.
• Resorts and large properties needing multi-property support.
• Hotels seeking a modern PMS with integrated messaging and automation.
• Properties with a focus on automation for tasks like payments and room allocations.
• Hotels that want a flexible deployment, either cloud or on-premise.

Not ideal if your hotel requires extensive third-party integrations or highly customized workflows.

What Type of Hotel Should Use roommaster?

• Large hotels or chains managing multiple properties.
• Hotels needing detailed reports and business intelligence.
• Properties looking for deep integrations with revenue management, POS, and booking engines.
• Hotels that want comprehensive automation, online check-in/out, and guest messaging.
• Properties with complex group booking and event management needs.

Not ideal if your hotel values simplicity and quick onboarding over feature depth.

roommaster vs Prostay: The Bottom Line for Hotels

roommaster’s core strength lies in its extensive features, integrations, and detailed reporting, making it suitable for larger, multi-property operations. Prostay’s modern, intuitive interface appeals to resorts and boutique hotels that want a straightforward, fast-to-implement PMS.

Choose Prostay if your hotel values ease of use, quick staff onboarding, and automation with fewer integrations. Opt for roommaster if your property demands comprehensive data insights, multi-property management, and deep system integrations.

If your hotel requires a quick, modern PMS with excellent support, go with Prostay. If you need a robust, feature-rich platform capable of handling complex operations, roommaster is the better pick.

This comparison provides a clear pathway for your decision, ensuring your hotel invests in a PMS that aligns with your operational size, complexity, and growth plans.