Goki vs. RemoteLock:
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The Decision

Choosing between Goki by Goki and RemoteLock by RemoteLock hinges on your hotel’s specific needs, operational scale, and the level of support you require. Both products address the core challenge of providing secure, keyless access, but they diverge significantly in user experience, features, and market presence.

Goki is a newer, highly-rated system with a focus on ease of use, extensive integrations, and customer satisfaction, while RemoteLock is an older, more established platform with broader compatibility but weaker support and fewer recent reviews. Which system will align best with your hotel's priorities?

Is Goki or RemoteLock Better for Hotels?

Goki and RemoteLock are both designed to improve access control, reduce costs, and streamline operations. Goki’s recent reviews and high ratings (4.2/5 from 155 reviews, with 16 in the last 6 months) demonstrate widespread hoteliers’ confidence, whereas RemoteLock’s only review is from a single user with a poor experience and a rating of 0/5.

Goki boasts a 4.79/5 ease of use score, a 4.75/5 customer support rating, and a 95% likelihood to recommend, underscoring strong customer satisfaction. RemoteLock, despite a perfect 5/5 ease of use rating, suffers from support issues and a very low NPS score of 1/5, suggesting inconsistent user experiences.

Do you prioritize proven support and recent feedback, or are you willing to risk support challenges for potentially broader compatibility? Goki’s recent reviews strongly suggest it’s the more reliable choice now.

Goki vs RemoteLock: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, well-supported keyless access system with strong integrations, go with Goki. Its dedicated focus on hospitality and extensive review base show it’s trusted by a diverse range of properties, from hostels to boutique hotels, with a high likelihood of success.

If your hotel primarily requires broad compatibility with existing smart locks and is comfortable managing support challenges independently, RemoteLock might be suitable. However, given its limited recent reviews and support issues, Goki clearly offers more value per dollar for most hoteliers.

For properties seeking operational efficiency, customer satisfaction, and reliable support, Goki is the safer and smarter pick. RemoteLock could serve niche needs but risks support headaches and lower confidence.

Is Goki or RemoteLock Easier to Use?

Goki scores a 4.79/5 in ease of use, with users praising its intuitive interface and straightforward onboarding process. The majority of reviews emphasize how quickly staff adapt and how the system simplifies check-ins, especially for properties with limited front desk hours.

RemoteLock claims a perfect 5/5 in ease of use, but this is not reflected in recent reviews or broader customer feedback. The lone review highlights ease but also notes that when issues arise, support is slow to respond, which can undermine the initial simplicity.

Edge: Goki.

Which Has Better Features: Goki or RemoteLock?

Goki offers 9 shared features, plus 3 exclusive to it, including access management solutions, Apple Watch app, and door lock upgrade kits. It also provides advanced integrations with 20 verified partners, including Mews, Cloudbeds, and Hostaway, offering significant flexibility.

RemoteLock provides 9 shared features but only 1 exclusive feature: whitelabel capability. It integrates with 18 partners, including Bed24 and InnRoad, but lacks some of the advanced access features Goki provides.

Edge: Goki.

Which Has Better Customer Support: Goki or RemoteLock?

Goki’s support ratings are strong, with a 4.75/5 score and numerous positive reviews citing quick, helpful support responses. Reviewers have described Goki’s support as responsive and supportive, with one stating, "The support team is top notch," which is reinforced by recent feedback.

RemoteLock’s customer support scores poorly, with a 1/5 rating and reviews describing long resolution times, unresponsiveness, and frustration with support staff. One reviewer said, "When it works, it is great. When it doesn't, it takes many months to resolve anything."

Edge: Goki.

Which Has More Integrations: Goki or RemoteLock?

Goki supports 20 verified integrations, including key PMS systems like Mews, Cloudbeds, and Booking.com, with four shared partners with RemoteLock. Its broader partner ecosystem offers more options for hotels seeking flexible, multi-platform integrations.

RemoteLock supports 18 verified integrations, with several popular property management and booking software but fewer exclusive or advanced integrations. Its narrower ecosystem can limit options for larger or more complex properties.

Edge: Goki.

Which Do Hoteliers Rate Higher: Goki or RemoteLock?

Goki’s overall rating of 4.2/5 from 155 reviews, with recent feedback, indicates a high level of satisfaction among hoteliers. Its reviews from the last 6 months show a trend of positive experiences, especially regarding support and ease of use.

RemoteLock, with only one review, cannot be reliably rated, but that review was negative, emphasizing poor support and unresolved issues. This makes Goki the clearly preferred choice based on hotelier ratings.

Edge: Goki.

How Much Do Goki and RemoteLock Cost?

Goki’s pricing is straightforward: a base price of $400 with no freemium options, monthly flat fees, or implementation costs. This transparent pricing makes budgeting easier and offers a lower entry point.

RemoteLock’s base price is higher at $700, with no free tier or trial, and additional costs could be implied. Its pricing model may be less accessible for smaller properties or those seeking clear upfront costs.

What Type of Hotel Should Use Goki?

• Hotels seeking a contactless, mobile-first access solution that supports self-check-in.
• Properties with strong Wi-Fi infrastructure, aiming to reduce staff and operational costs.
• Hostels, boutique hotels, and small hotels wanting quick onboarding and reliable support.
• Teams that prioritize seamless integrations with PMS and booking systems.
• Not ideal if: your hotel relies heavily on offline access or has limited internet connectivity.

What Type of Hotel Should Use RemoteLock?

• Vacation rentals and boutique hotels requiring broad compatibility with existing locks.
• Property managers with experience managing support issues independently.
• Hotels with a large number of properties and complex operational needs, emphasizing automation.
• Teams comfortable with higher costs upfront for wider device compatibility.
• Not ideal if: you need dedicated support, quick resolution times, or recent positive reviews.

Goki vs RemoteLock: The Bottom Line for Hotels

Goki is a modern, highly-rated platform built for the hospitality industry, with a focus on ease of use, support, and high-quality integrations. Its recent reviews and strong ratings—especially a 4.2/5 from over 150 hoteliers—confirm its position as the leading choice today.

RemoteLock offers a more established platform with a broad set of integrations but suffers from support issues and a lack of recent positive feedback. Its higher price point and limited recent reviews make it less attractive unless specific legacy compatibility is essential.

For most hotels seeking reliable, well-supported keyless access, Goki is the clear winner. If broad hardware compatibility is your top priority and you’re prepared to manage support challenges, RemoteLock may still be worth considering; but be aware of its support limitations and uncertain recent performance.