GUEST EXPERIENCE

How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels

Verified case study Hotel Tech Report has reached out to hoteliers at Stayland Hostels to verify this case study.
Colo Colo by Stayland is a Smart Hostel concept with the ethos of “Sharing the city not the room”. Colo Colo is made up of beautifully designed self-contained and wooden-based sleeping spaces or “Casitas”, for those who want to immerse themselves in the city and the local surroundings.
Why it matters: For Colo Colo, implementing the right tech stack was important. They wanted to ensure they were providing guests with the best experience both digitally and physically, from the moment the guest books, going through the check-in process, accessing the property, and up until the check-out moment.

  • Colo Colo leverages Goki to provide guests with contactless methods of access whether that is via Smartkey or the easy-to-remember 4-digit DoorCodes.

Top 3 Core Objectives: Colo Colo wanted to provide guests with access to the hostel both during and outside normal staffing hours, as well as easy and secure access to their lockers.

  • Be a smart hostel: The goal was to create a hostel in the most technological way. They offer their Citytrotters a smart experience; from a seamless online booking process to a digitally savvy stay enabled by Goki smart devices as well as the entertainment technology available in the Casitas.

  • Guarantee safe spaces: From the entrance to the sleeping area, up to the SmartLockers, we guarantee the security of our guests with exclusive and different DoorCodes.

  • Freedom of guests: Colo Colo guests fit into the profile of what the company deemed as “Citytrotters” (solo explorers who take it upon themselves to experience San Sebastian as locals). They are adventure-seekers, mostly independent, so it is key to offer them the resources that will guarantee them the freedom to manage their own schedule.

Goki

Streamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.

4.7 122 REVIEWS

Innovators Mentioned

Stayland Hostels
Goki
David Bermejo
Hotel Tech Report reached out to David Bermejo who verified this case study.

CEO of Colo Colo

Stayland Hostels

"We want our competitive advantage to be our Efficiency, we seek to differentiate ourselves from the positioning of traditional hostels that run manual operations and define our identity as a modern, interactive and orderly accommodation. Goki and the technology it offers have paved the way for our successful consolidation as a Smart Hostel."

David Bermejo

CEO of Colo Colo

👍 CEO of Colo Colo David Bermejo said that that with Goki, Colo Colo has been able to successfully set itself up as a true smart hostel:

  • "We want our competitive advantage to be our Efficiency, we seek to differentiate ourselves from the positioning of traditional hostels that run manual operations and define our identity as a modern, interactive and orderly accommodation. Goki and the technology it offers have paved the way for our successful consolidation as a Smart Hostel."

⚖️ The selection process: During their research process, David Bermejo also researched SALTO Systems, and ultimately decided Goki was the best fit for them.

  • CEO of Colo Colo David Bermejo said, about their decision: "Goki indeed made stays better for our guests. We have automatized operations and improved communication with and among guests. The hardware and software integration within our workflow was smooth and highly satisfactory. Its practical use proved to be in line with our mission and vision objectives which rely on technology to enhance the consumer experience. We are actively implementing new strategies to encourage the use of the app among the totality of our guests."

📈 The results: Colo Colo is considered a smart hostel by its guests, where the effectiveness of the implemented technology helps them during their stay.

  • The guests can arrive at the hostel at the time they need, and since the implementation, they can check in and check out by themselves. Plus, there is no longer a need for operational overheads at the premises 24/7, which leads to cost reduction.

  • To take care of their privacy and belongings, Colo Colo makes sure that only their guests can access the sleeping area, generating unique DoorCodes for every guest. Moreover, they have installed Goki’s SmartLockers on their lockers to ensure maximum security, in an easy and accessible way for guests.

  • Colo Colo guests can leave behind their belongings without any concern. They understand that "Citytrotters" want to go out every day and discover new adventures. At Colo Colo they want them to do it in the lightest and most comfortable way possible, therefore, they can store their valuable items in the SmartLockers, knowing that they are the only ones who have the access.

You may also enjoy

The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions
The Statesman & Goki
How MUSA Lago Di Como Transformed Its Guest Journey with Goki
MUSA Lago Di Como & Goki
Corporate Keys Elevates Guest Experience with Goki's Contactless Check-Ins
Corporate Keys & Goki
View more

Keep up with the latest hotel tech tips, trends and insights with HTR’s monthly newsletter, theRewind

Join 50,237 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a month.