Solay vs. STAY Guest App:
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The Decision

Choosing the right hotel guest app can significantly influence your guest experience, operational efficiency, and bottom line. Solay by Solay offers reservation management for poolside and beachside loungers, while STAY Guest App provides a comprehensive suite of digital hotel services. Both aim to improve guest engagement, but they serve different core functions.

Solay focuses on outdoor amenity reservations to reduce stress and enhance safety, especially in social distancing contexts. STAY, on the other hand, offers a broader range of hotel services—from room service to local recommendations—making it more versatile but also more complex.

Are you prioritizing specific guest amenities or seeking a comprehensive guest engagement platform? Let’s explore which solution aligns best with your needs.

Is Solay or STAY Better for Hotels?

This comparison hinges on your hotel’s main priorities. Solay specializes in managing outdoor seating like poolside loungers and cabanas, helping you reduce chaos and improve safety in those areas. STAY offers a broader set of features, including room service requests, hotel directories, and multilingual support, which cater to a more holistic guest experience.

Solay's features are narrowly focused but highly effective for outdoor amenity management, making it ideal for resorts or hotels with significant pool or beach facilities. STAY’s extensive feature set suits hotels aiming for a full-service digital experience that covers multiple touchpoints.

Do you need a solution for outdoor activities alone, or a platform that digitizes all guest services? The answer clarifies the best choice.

Solay vs STAY: Which Should Your Hotel Choose?

If your hotel needs a simple, efficient way to manage poolside and beachside lounge reservations, go with Solay. It’s designed specifically for these amenities, offering mobile check-in and payments, which streamline the guest experience in outdoor spaces.

If your hotel seeks to digitize the entire guest journey—from check-in to local recommendations—STAY is the better fit. Its extensive capabilities include room service ordering, chatbots, multilingual support, and guest profiles, ideal for larger, service-oriented hotels or chains.

For boutique resorts focusing on outdoor spaces, Solay makes sense. Larger hotels and chains that want a comprehensive digital guest platform should opt for STAY.

Is Solay or STAY Easier to Use?

STAY’s user interface scores 4.78/5, with many reviews praising its intuitive design, simple content management, and quick onboarding. Support and onboarding are rated 4.83/5, with users noting the platform’s ease of implementation and staff training.

Solay’s ratings are unavailable, and it lacks recent reviews, making it difficult to assess its usability. Given the volume and recency of positive feedback for STAY, it’s clearly more user-friendly.

Edge: STAY.

Which Has Better Features: Solay or STAY?

Solay’s unique offerings include mobile check-in and payments, making outdoor amenity management straightforward. STAY boasts 10 features such as hotel directory, guest profiles, room service ordering, multilingual support, chatbot, message routing, automated replies, local recommendations, and request management.

While Solay’s features are limited, STAY provides a more comprehensive set for digitizing multiple guest touchpoints. Its breadth supports diverse hotel operations, providing more value for hotels seeking an all-in-one platform.

Edge: STAY.

Which Has Better Customer Support: Solay or STAY?

STAY is rated 4.83/5 for support and onboarding, with reviews highlighting quick response times and helpful staff. Users appreciate the ease of implementation and ongoing assistance, although some mention limited regional support.

Solay’s support ratings and review volume are nonexistent, making it impossible to compare support quality. The clear winner is STAY, based on recent, consistent positive feedback.

Edge: STAY.

Which Has More Integrations: Solay or STAY?

STAY integrates with 20 verified partners, including major systems like hotelkit, SiteMinder, Oracle Hospitality, and more. Solay only has 2 verified partners, including Mews and Revinate.

The broader integration ecosystem of STAY allows it to connect with various hotel management and marketing tools, making it more adaptable to your existing tech stack.

Edge: STAY.

Which Do Hoteliers Rate Higher: Solay or STAY?

With 206 reviews in the last six months, STAY scores a 3/5 overall and a 9.59/5 NPS, indicating high hotel satisfaction and likelihood to recommend. Hotels of various sizes and segments, especially larger chains, rate it favorably for operational improvements and guest satisfaction.

Solay has no recent reviews or ratings, making it impossible to determine hotel satisfaction or preferences. Based on available data, STAY’s rating profile is significantly stronger.

Edge: STAY.

How Much Do Solay and STAY Cost?

Solay does not publicly list pricing; it appears to operate without a clear pricing model or free tier. STAY charges $300 per month, with no mention of setup fees or additional costs.

If budget transparency is critical, STAY offers a predictable monthly fee, while Solay’s cost structure remains unclear.

What Type of Hotel Should Use Solay?

• Hotels with extensive outdoor amenities such as pools, beaches, or cabanas.
• Resorts focusing on outdoor leisure experiences.
• Hotels aiming to manage social distancing effectively.
• Properties needing quick, focused reservation solutions for outdoor spaces.

Not ideal if you want a broader digital guest experience or operate mainly indoors.

What Type of Hotel Should Use STAY?

• Large hotel chains or independent hotels seeking a full-service digital platform.
• Hotels wanting to reduce front desk queues and paper-based processes.
• Properties with diverse services like room service, dining, and local recommendations.
• Hotels aiming to increase operational efficiency and guest satisfaction.

Not ideal if you only need outdoor amenity management or have a limited budget.

The Bottom Line for Hotels

Solay offers a focused solution for outdoor amenity reservations, especially valuable for resorts and hotels with pool or beach facilities. Its niche focus helps manage social distancing and enhances outdoor guest experiences but lacks the broader functionality many hotels need.

STAY provides a comprehensive platform covering nearly every aspect of the guest journey—request management, dining, multilingual support, analytics, and integrations. Its high review volume and recent positive feedback make it a reliable choice for hotels aiming for a full digital transformation.

Choose Solay if your primary goal is outdoor amenity management. Opt for STAY if you want a versatile, scalable guest experience platform that integrates with your existing systems and enhances operational efficiency across your property.