Case Study

Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic

Antonia Bernhardt

LIKE MAGIC · אַפּרִיל 23, 2025

Aparthotel Adelboden, a family-owned gem in the Swiss Alps, shifted from a traditional hotel to a self-check-in aparthotel, now operating with minimal staff. Designed for outdoor-loving families and groups, the hotel’s 24 units offer a modern, self-service experience that balances efficiency and charm while keeping operational costs in check.

Why it matters: With Like Magic’s tech solutions, Aparthotel Adelboden enjoys high guest satisfaction while keeping costs low. This transformation empowers the hotel to offer a modern, convenient stay that meets today’s expectations for self-service and streamlined communication.

By adopting Like Magic, Aparthotel Adelboden achieved a fully integrated, streamlined guest management system. The self-check-in feature reduced on-site staffing needs, and the platform’s intuitive communication options condensed interactions to just two channels. Key highlights include WhatsApp integration and a highly effective digital key system, which allows guests to check in, access their rooms, and communicate effortlessly. Like Magic’s automation has saved time for both guests and staff, making operations smoother and giving guests a seamless experience they highly rate.

Top 3 Core Objectives: When evaluating LIKE MAGIC, the hoteliers’ objectives were to improve operational efficiency, enhance guest experiences, simplify staff training, and reduce costs. They aimed to streamline processes such as check-ins and key management, ensure easy-to-use tools for staff regardless of experience, and integrate various systems into one platform to optimize overall hotel operations.

Enhance Operational Efficiency: Streamline processes like check-ins, key management, and communication through a unified platform.
Improve Guest Experience: Offer seamless, contactless services like digital check-ins and keys to make the guest stay more convenient and enjoyable.
Simplify Staff Training: Provide an intuitive, easy-to-use system that requires minimal training, reducing staffing needs and operational costs.

"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."

Anke Reindl

General Manager

👍 General Manager Anke Reindl said that LIKE MAGIC provides an intuitive, easy-to-use platform that allows guests to communicate via the app.:

"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."

⚖️ The selection process: During their research process, Anke Reindl evaluated LIKE MAGIC's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that LIKE MAGIC was the best fit solution:

General Manager Anke Reindl said, about their decision: "With Like Magic, we are super happy. The support is very good; everything is working as promised. It’s a perfect partner for us."

📈 The results: LIKE MAGIC improved efficiency by streamlining operations and enhancing guest satisfaction with contactless services. It also reduced training time and operational costs through its user-friendly platform.

Increased Efficiency: Operations became smoother and more streamlined with integrated systems, reducing manual tasks. Simplified guest communication from 4 channels to 2, enhancing user-friendliness and time savings for staff.
Enhanced Guest Satisfaction: Guests enjoyed a more convenient and contactless experience with features like digital check-ins and keys.
Cost Savings and Simplified Training: Reduced staff count from 20 to 7, saving significantly on operational costs. The user-friendly platform minimized the need for extensive staff training, leading to lower operational costs.