Case Study

Hotel Palau Fugit maximises productivity and sales with SiteMinder

Zidane Doshi

SiteMinder · דֵצֶמבֶּר 12, 2025

Patrizia Glaser has been managing Hotel Palau Fugit in Girona, Spain, since it opened in July 2023. Located in the centre of town, the property was formerly an 18th century palace. Following renovations in 2022, it is now open to the world. Each guest room is unique, beautiful and authentic.

Why it matters: As Patrizia told us, “Working with our previous software provider proved to be difficult from the beginning. Just connecting the tool to our PMS took several days, involving several phone calls and emails to complete the process.”

I had to spend a lot of time on the basics of hotel management, like OTAs, rates and reporting. I am a hotel professional, not a technology specialist. Over time, it became clear that we could not go on like this. Once it was low season, I started looking for a new technology partner”, she explained.

Top 3 Core Objectives: As a hotel manager, Patrizia aims to have a strategic tool to simplify her work.

Increase in productivity: Managing internal operations like mapping rates, setting restrictions, creating packages and promotional codes, and accessing reports is quick and simple.
Multilingual dashboard functionality: Allowing each team member to select their preferred language.
Boost hotel visibility: Connect to multiple OTAs seamlessly with Channel Manager.

"Shortly after using SiteMinder, I noticed a significant increase in sales and hotel's visibility."

Patrizia Glaser

Hotel Manager

👍 Hotel Manager Patrizia Glaser said that Improved in revenue and hotel's visibility:

"Shortly after using SiteMinder, I noticed a significant increase in sales and hotel's visibility."

⚖️ The selection process: During their research process, Patrizia Glaser evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Hotel Manager Patrizia Glaser said, about their decision: "SiteMinder has become a key strategic partner for our hotel. It’s a tool that allows me to manage all aspects of distribution and sales from a single place."

📈 The results: SiteMinder delivers more visibility and more sales

SiteMinder’s software makes my day-to-day life as a hotel manager so much easier.
“SiteMinder has helped increase our hotel’s visibility considerably,” Patrizia said. “It also lets me rearrange the order of room types and promotions so that I can highlight the ones I’m most interested in selling at any given time.”
Since switching to SiteMinder, Patrizia has found that managing internal operations is much easier.