After discovering Cloudbeds, Edward decided to switch both properties over to the cloud-based PMS system due to the cost savings and more simplified sales process. For example, with the previous PMS systems, there were a lot of heavy processes in terms of updating availability and syncing rate. Now, since choosing Cloudbeds, Edward reports, “June alone at Serenity, we had a 40% increase in room revenue. It’s early days still, but it’s a very positive sign. We are seeing similar trends in both properties.”

More revenue: “The automatic price updates using the price intelligence system is game-changing in that no other systems implement it so effectively,” says Edward. Cloudbeds’ Pricing Intelligence Engine (PIE) gathers market data in real-time, compares rates with competitors, and builds rules to adjust rates based on a wide range of criteria, all to help yield more revenue.

Simplified sales processes: With the previous PMS systems, there were a lot of heavy processes in terms of updating availability and syncing rate. Edward reports that previously, all reservations had to be entered manually. Now, he says, “We’ve linked our website into Cloudbeds using the API and we have our own custom booking engine that we’ve integrated with Cloudbeds, and all the OTAs and everything, we’ve connected up. So it’s saving a vast amount of time.”

Wide range of integrations: What made it easier to switch both properties to a new PMS was Cloudbeds’ wide range of integrations that allow connection with a number of different services and tools. Edward’s team connected their Lightspeed POS account through Cloudbeds’ in-app integration to simplify onsite restaurant billing for guests.