Modernizing Hostel Operations: Wandery's Path to Automation and 5-Star Guest Satisfaction

OPERATIONS

Wandery Hostels uses Cloudbeds' unified platform to achieve a tech-driven hostel experience, streamlining operations and enhancing guest satisfaction. By utilizing features like digital check-in, automated communication, and data-driven insights, Wandery reduced staff workload and improved efficiency.

Why it matters: Using the Cloudbeds platform, Wandery was able to achieve a fourfold revenue forecast year-on-year and increase occupancy even during the low season.

Wandery Hostels uses several technologies to create a tech-driven experience, including Cloudbeds PMS, Goki for integrated guest experiences, and Whistle for Cloudbeds to communicate effectively. Additionally, Wandery utilizes Cloudbeds' website builder and integrates to Pricepoint for revenue management.

Top 3 Core Objectives: Wandery was looking to create a tech-driven hostel experience, streamline operations, and foster community. They aim to redefine the hostel industry by integrating modern technology to offer contactless guest experiences through digital check-ins and automated communication. Another key objective of the Wandery team is to automate daily tasks in order to manage the hostel efficiently with minimal onsite staff, while also reducing time spent on administrative duties. While prioritizing automation, Wandery's mission is to create social experiences and foster a sense of community among guests.

Tech-driven hostel experience: Wandery achieved a 100% digital check-in process and significantly reduced time spent on guest inquiries via phone by using Cloudbeds PMS, Goki and Whistle for Cloudbeds, while still providing a social and engaging atmosphere.
Streamlined operations: Wandery reduced time spent on basic guest inquiries from 12-13 hours per month to 30-40 minutes and enabled its founders to reduce their time spent at the property to an optional one day per week. They also simplified booking management and integrated with their existing tech stack.
Enhanced guest experience: Wandery has become the #1 best-reviewed property in Dessau, indicating high levels of guest satisfaction.

Innovators Mentioned

Wandery Hostels

Cloudbeds

Mirjam Neuenschwander

Co-Founder at Wandery

Wandery Hostels

Daniel Snisar

CMO & Co-Founder at Wandery

Wandery Hostels

"100% digital check-in is almost non-existent in the hostel space as of yet. I think we're just at the beginning of the contactless experience for hostels."

Mirjam Neuenschwander

Co-Founder at Wandery

👍 Co-Founder at Wandery Mirjam Neuenschwander said that To keep check-ins contactless and effortless, Wandery utilizes various tools to automate guest communication and daily tasks, minimizing the need for manual intervention from staff.:

"100% digital check-in is almost non-existent in the hostel space as of yet. I think we're just at the beginning of the contactless experience for hostels."

⚖️ The selection process: During their research process, Daniel Snisar evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

CMO & Co-Founder at Wandery Daniel Snisar said, about their decision: "It was very interesting to see how different prices influenced specific target groups. Now, we understand more and are confident in strategic-level decision-making."

📈 The results: By combining technology with a focus on human interaction, Wandery has created an experience that leads to high levels of guest satisfaction.

100% digital check-in process
4X revenue forecast year on year
#1 best-reviewed property in Dessau

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