At Chatrium Hotels, delivering an exceptional guest experience is at the heart of everything staff do. Understanding that each guest is seeking a distinctive journey, pride is taken in crafting those journeys with care and precision. “To me, a great guest experience is more than just a comfortable stay; it’s about creating unforgettable moments and forming a genuine connection with each individual who walks through our doors,” explained Pawarisa. “A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations” says Pawarisa Hirantanes, Corporate Director for Revenue & Digital Distribution.

Overcoming modern day challenges: “Our constant struggle has been efficiently managing availability, inventory, task management, and online travel agencies (OTAs),” said Pawarisa. “Our previous low-quality channel manager made this an arduous and time-consuming task for our staff.”