“Most of our guests are young couples, honeymooners, or those who are celebrating their anniversary. Therefore, we always try to ensure that we provide a high level of service to each guest and make certain that every guest is satisfied with their experience staying with us,“ said Viki Edy Priyatna, E-Business & Reservations Manager."

Switch from manual work: Previously, hotel operations such as receiving, recording, and inputting reservation data into the property management system had to be done manually, which was time-consuming and ineffective.