amazon payment services vs. Mews POS:
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The Decision

Choosing the right hotel POS system can significantly influence your operations, guest satisfaction, and revenue. You’re evaluating Amazon Payment Services by Amazon, a payment platform, versus Mews POS by Mews, a purpose-built hotel restaurant POS integrated with the PMS. While Amazon Payment Services primarily handles transactions, Mews POS offers a comprehensive solution for restaurant and bar management within your hotel. Which one aligns best with your operational goals and growth plans?

Both products aim to streamline payments—Amazon Payment Services excels in secure, simple transactions, while Mews POS integrates deeply into the hotel’s ecosystem for a more holistic approach. Do you need a versatile, all-in-one POS or just a payment gateway?

Is Amazon Payment Services or Mews POS Better for Hotels?

Amazon Payment Services is a payment platform designed to facilitate secure, fast transactions across online and in-person channels. It’s mostly used to process payments, reduce fraud, and support various payment methods, making it ideal for hotels prioritizing transaction security and broad payment options.

Mews POS, on the other hand, is a dedicated hotel restaurant POS that combines point-of-sale, inventory management, and online ordering. It integrates seamlessly with Mews PMS, automating billing, orders, and inventory management, which enhances guest dining experiences and staff efficiency.

Amazon Payment Services has no reviews or recent feedback, indicating limited hotel-specific validation. Conversely, Mews POS boasts 156 reviews in the last six months, a 4.74/5 ease of use rating, and a 9.32/10 NPS score, clearly establishing itself as a trusted choice for hotel restaurants.

Do you need a dedicated POS designed specifically for hospitality, or are you simply looking for a reliable payment processor? This fundamental difference shapes whether Mews POS or Amazon Payment Services is the better fit.

Mews POS vs Amazon Payment Services: Which Should Your Hotel Choose?

If your hotel needs a comprehensive restaurant POS with features like digital menus, table-side ordering, integrated kitchen display, inventory management, and loyalty programs, Mews POS is the clear choice. It’s ideal for properties that prioritize operational automation, guest experience, and data insights within their F&B outlets.

If your primary concern is a payment gateway that handles secure transactions, supports multiple payment methods, and integrates with your existing booking or payment infrastructure, Amazon Payment Services might suffice. However, note that it has no hotel-specific features or dedicated reviews for hospitality.

Given Mews POS’s recent reviews, high ratings, and extensive feature set, it strongly outperforms Amazon Payment Services for hotel restaurant needs. If you seek an all-in-one POS experience tailored for hospitality, Mews POS delivers more comprehensive value.

Is Mews POS or Amazon Payment Services Easier to Use?

Mews POS scores a 4.74/5 for ease of use, based on recent reviews highlighting its intuitive, mobile-friendly interface and smooth onboarding process. Users mention that staff can be trained quickly, and the platform supports cross-device functionality—desks, tablets, smartphones—without hassle.

Amazon Payment Services offers no publicly available ratings or user feedback, suggesting limited hotel-specific usability data. Its platform is primarily a payment gateway, often requiring integrations with other systems, which can complicate user experience.

Edge: Mews POS.

Which Has Better Features: Mews POS or Amazon Payment Services?

Mews POS offers 29 unique features, including PCI compliance, discounts, upselling, check splitting, digital menus, advanced ordering, mobile ordering, inventory and ingredient management, rewards programs, and extensive reporting tools. These features enable you to run a fully integrated restaurant operation within your hotel.

Amazon Payment Services provides only payment processing capabilities, with no additional features such as inventory management, digital ordering, or guest engagement tools. It’s purely a payment gateway without hotel-specific functionalities.

Edge: Mews POS.

Which Has Better Customer Support: Mews POS or Amazon Payment Services?

Mews, founded in 2012 and with 1,375 employees, maintains a support score of 4.43/5, with recent reviews praising its reliable, knowledgeable support team and well-structured onboarding. Guests frequently comment on the platform’s responsiveness and helpfulness during critical setup phases.

Amazon Payment Services, meanwhile, has no recent reviews or detailed support ratings available, making it difficult to assess support quality in the hospitality context. Its lack of hotel-specific support feedback suggests it’s less tailored for ongoing hotel operations.

Edge: Mews POS.

Which Has More Integrations: Mews POS or Amazon Payment Services?

Mews boasts 336 verified integrations, including popular partners like Criton, Right Revenue, Sage, Orange Hotel Marketing, and more. Its extensive ecosystem allows you to connect reservations, PMS, channel management, payment gateways, and other third-party systems.

Amazon Payment Services offers no verified integrations with hotel or restaurant systems, limiting its ability to connect with your existing tech stack. It functions as a standalone payment processor without the expansive ecosystem Mews provides.

Edge: Mews POS.

Which Do Hoteliers Rate Higher: Mews POS or Amazon Payment Services?

Mews receives a 100/100 overall rating and a 9.32/10 NPS from 156 recent reviews, with hoteliers praising its user-friendliness, support, and feature richness. Hotels of various sizes, from boutique to large properties, report significant operational improvements and revenue gains.

Amazon Payment Services has zero reviews or ratings in the hotel category, indicating no recent or hotel-specific user validation. Its lack of hotel-centric feedback makes it a less trusted choice among hoteliers.

Edge: Mews POS.

How Much Do Mews POS and Amazon Payment Services Cost?

Mews POS charges a base fee of $200 per month, with no additional per-transaction costs detailed. Its pricing is transparent, with a straightforward monthly fee for access to its full feature set.

Amazon Payment Services does not publish specific pricing details, but as a payment platform, it likely charges per transaction or a percentage-based fee. Since no detailed pricing or trial options are available, assessing value is difficult.

Given the clarity and comprehensive pricing, Mews POS offers better value transparency.

What Type of Hotel Should Use Mews POS?

• Hotels that operate F&B outlets such as restaurants, bars, or room service, seeking an integrated POS solution.
• Properties that prioritize automation, guest experience, and operational efficiency within their dining areas.
• Hotels looking for detailed reporting, inventory management, and loyalty features to boost revenue.
• Teams wanting a mobile-friendly platform for staff flexibility and faster service.

Not ideal if:

• Your hotel has minimal or no F&B operations.
• You require only a simple payment gateway without restaurant-specific features.
• Your team prefers a basic, non-integrated POS solution.

Edge: Mews POS.

What Type of Hotel Should Use Amazon Payment Services?

• Hotels that need a straightforward, secure payment gateway for online or in-person transactions.
• Properties with minimal restaurant or F&B needs, focusing instead on reservations or booking payments.
• Teams that already have a POS system but want a reliable payment processor to handle transactions.
• Hotels prioritizing broad payment options and fraud prevention without extensive operational features.

Not ideal if:

• You want an integrated restaurant POS platform.
• Your operation relies heavily on inventory management and guest engagement features.
• You need dedicated hotel support and detailed reporting.

Edge: Neither product fully fits here—Amazon Payment Services is better suited as a payment processor, but lacks hotel-specific features.

The Bottom Line for Hotels

Mews POS stands out as a comprehensive, hotel-specific restaurant POS system backed by recent reviews, high ratings, and a wealth of features that improve operational flow and guest satisfaction. It integrates directly with your PMS, automates routine tasks, and offers extensive customization options, making it ideal for hotels with active F&B outlets.

Amazon Payment Services, while a robust payment gateway, does not provide hotel-specific functionalities or recent reviews from the hospitality sector. It’s suitable if your primary need is secure, simple payments without the need for additional restaurant or guest management features.

Choose Mews POS if your hotel’s success depends on a flexible, integrated POS system that enhances every touchpoint in your F&B service. Opt for Amazon Payment Services only if your focus is solely on payment processing without restaurant management requirements.