BookingCenter vs. rezStream:
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The Decision

Your hotel management needs a system that can simplify operations, enhance guest communication, and grow your property’s visibility. BookingCenter and rezStream aim to address these needs but differ significantly in scope, usability, and features. BookingCenter offers a traditional desktop and web PMS with GDS and OTA management, while rezStream provides an all-in-one, cloud-based platform tailored to smaller independent hotels. Given the data, rezStream’s more recent reviews and higher ratings make it the stronger choice for most hoteliers.

Is BookingCenter or rezStream Better for Hotels?

BookingCenter has existed since 2000, providing a property management solution that integrates GDS and OTA distribution, making it suitable for larger or multi-property hotels looking for centralized management. rezStream, founded in 2005, is designed primarily for smaller properties and independent hotels, offering a comprehensive cloud platform with digital marketing tools. While BookingCenter’s core focus is property and distribution management, rezStream emphasizes reservation automation, guest communication, and online marketing.

The key divergence is scope: BookingCenter offers basic property management with some distribution features, but rezStream packs 44 unique features, including booking engine, website development, CRM, and email marketing. Which of these fits your hotel's needs?

BookingCenter vs rezStream: Which Should Your Hotel Choose?

If your hotel requires a traditional PMS with global distribution capabilities and multi-property management, BookingCenter might seem appealing. However, with no reviews or recent user feedback, its suitability remains uncertain. Conversely, rezStream’s recent reviews—26 in the last 6 months—highlight its ease of use, high customer support ratings (4.92/5), and a 99% likelihood to recommend. These recent, positive reviews indicate it’s a trusted, actively supported platform better suited for small to medium-sized properties.

For hotels prioritizing digital marketing, online reservations, and guest communication, rezStream’s 44 features—including booking engine, website services, and guest CRM—provide more value. If your hotel prefers a simple, traditional PMS with limited digital tools, BookingCenter might suffice, but its negligible ratings suggest it’s less reliable.

Is BookingCenter or rezStream Easier to Use?

RezStream’s ease of use is highly rated (4.81/5), with reviews emphasizing its intuitive interface, straightforward reservations, and staff-friendly onboarding. Users note that staff training is quick, and the platform accommodates smaller teams efficiently.

BookingCenter’s ratings are unavailability, but the lack of recent user feedback implies it may lack the modern UI and support structure rezStream offers. Given the positive recent reviews, rezStream clearly has the edge on usability.

Which Has Better Features: BookingCenter or rezStream?

RezStream offers 44 distinct features, including channel management, booking engine, website development, POS, gift vouchers, guest CRM, automated night audits, mobile app, and more. These features support a full digital ecosystem for small hotels and independent properties.

BookingCenter, with zero listed features, appears limited to basic property management and distribution. For comprehensive operational support, rezStream’s extensive feature set provides a clear advantage.

Edge: rezStream

Which Has Better Customer Support: BookingCenter or rezStream?

RezStream’s customer support scores are outstanding (4.92/5), with reviews praising responsiveness, ongoing updates, and knowledgeable staff. Customers share sentiments like, “Support staff are top notch,” and appreciate regular training and platform improvements.

BookingCenter has no recent reviews or support ratings available. The absence of feedback or visible support ratings suggests it’s less reliable in this area. RezStream’s support quality is a decisive advantage.

Edge: rezStream

Which Has More Integrations: BookingCenter or rezStream?

RezStream boasts five verified partners, including OTA platforms like Cloudbeds and credit card processors, offering greater operational flexibility. BookingCenter has only two verified partners, Aven Hospitality and Airbnb, limiting integration options.

The broader integration ecosystem in rezStream enables automation, revenue management, and streamlined operations, making it more adaptable to evolving hotel needs.

Edge: rezStream

Which Do Hoteliers Rate Higher: BookingCenter or rezStream?

RezStream’s recent reviews reflect a 9.88/10 NPS score, 99% likelihood to recommend, and an overall rating of 75.68 in the HT R Score, indicating strong user satisfaction. The reviews praise its ease of use, support, and feature set, especially among small and boutique hotels.

BookingCenter’s data shows no reviews, ratings, or recent feedback, making it impossible to gauge its user satisfaction. Given rezStream’s recent positive feedback, it clearly holds higher user approval.

Edge: rezStream

How Much Do BookingCenter and rezStream Cost?

BookingCenter does not offer publicly available pricing or trial information, suggesting it may be custom-priced or less transparent. rezStream charges a base price of $700, with no ongoing monthly fees or implementation costs listed, implying straightforward pricing.

For budget-conscious hotels, rezStream’s transparent $700 fee provides clarity, but the overall value depends on your required features and scalability. BookingCenter’s lack of pricing transparency makes it harder to evaluate.

What Type of Hotel Should Use BookingCenter?

• Hotels that require traditional property management with GDS and OTA distribution.
• Groups managing multiple properties needing centralized distribution.
• Properties that prioritize desktop-based management.
• Teams comfortable with potentially limited modern features or support.
• Not ideal if your hotel seeks digital marketing tools or online reservation management.

What Type of Hotel Should Use rezStream?

• Small to medium-sized independent hotels seeking an all-in-one platform.
• Properties focused on increasing online visibility and direct bookings.
• Hotels that value easy reservation management and guest communication.
• Teams looking for a platform with ongoing support and regular updates.
• Not ideal if your hotel relies heavily on advanced group booking features or complex reservations modifications.

rezStream vs BookingCenter: The Bottom Line for Hotels

rezStream is a modern, cloud-based platform with 44 features, high user satisfaction, and extensive integrations, making it ideal for small and independent properties. BookingCenter appears to offer basic property management and distribution, but its lack of recent reviews and features means it’s less relevant today.

Choose rezStream if you want a digital, user-friendly system that supports your growth with tools for marketing, reservations, and guest engagement. Opt for BookingCenter only if your hotel prioritizes traditional PMS functions without modern digital tools, but be aware that it lacks recent validation.

In summary, rezStream is the more reliable, feature-rich, and highly-rated solution for most hotels today. Its recent, consistent positive reviews make it the smarter investment for your team’s operational success and growth.