EXTouch Room-package Counter vs. Shiji Infrasys POS:
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The Decision

Choosing the right hotel POS system is essential for streamlining operations, enhancing guest satisfaction, and managing costs. Both Extouch International’s EXTouch Room-package Counter and Shiji Group’s Infrasys POS aim to meet these needs, but their core strengths differ significantly. Your decision hinges on whether you prioritize custom package management or comprehensive system integration.

While Shiji Group’s solution has more recent reviews and a broader user base, Extouch offers specialized package management features. Which aligns better with your hotel’s operational priorities?

Is EXTouch Room-package Counter or Shiji Infrasys POS Better for Hotels?

Both products target hotel F&B and package management but diverge in scope. EXTouch excels in managing guest package redemption tied to room stays, ideal for hotels focusing on package inclusions like breakfast or spa services. In contrast, Shiji’s offering is a full-scale POS platform supporting multiple outlets, inventory, and guest profiles, suitable for hotels seeking an integrated F&B and operations system.

Your choice depends on whether your hotel needs a specialized package management tool or a broad, scalable POS system. Could a dedicated package system suffice, or do you require an all-in-one platform?

Shiji Infrasys POS vs EXTouch Room-package Counter: Which Should Your Hotel Choose?

If your hotel needs an enterprise-grade POS for multi-outlet food and beverage operations with robust integrations, go with Shiji Infrasys. Its 64 verified partners and extensive feature set make it ideal for larger hotels or chains aiming for scalable, centralized control.

If your hotel primarily requires a solution to track and redeem guest package services at specific locations like restaurants or spas, EXTouch’s $300 price point, ease of tap-based redemption, and high user ratings make it the smarter choice. Smaller hotels or those emphasizing package services will find EXTouch more aligned with their needs.

Is EXTouch Room-package Counter or Shiji Infrasys POS Easier to Use?

Both products boast high ease-of-use ratings—EXTouch with 4.63/5 and Shiji with 4.66/5—and positive review comments about their intuitive interfaces. EXTouch’s onboarding score (4.5/5) indicates a gentle learning curve for staff, especially since its focus on package management reduces complexity. Shiji’s platform is praised for its user-friendly design that simplifies multi-outlet operations.

Given the similar high scores, the edge goes to Shiji if your hotel already has a tech-savvy team seeking a broader, scalable system. For smaller hotels or those new to POS tech, EXTouch’s straightforward package redemption may be even easier to implement.

Which Has Better Features: EXTouch or Shiji Infrasys POS?

Shiji outpaces EXTouch significantly in feature count—20 vs. 1 unique feature—covering inventory, customer management, digital menus, mobile ordering, and more. These features enable comprehensive control over F&B and guest profiles, offering a richer operational toolkit.

EXTouch’s key unique feature is its Payment Log Reports, focused on package verification. If you need detailed, multi-channel features, Shiji takes the lead; for simple package management, EXTouch’s streamlined approach might suffice. Edge: Shiji Infrasys POS.

Which Has Better Customer Support: EXTouch or Shiji?

Both products maintain high support ratings—EXTouch 4.59/5 and Shiji 4.52/5—and reviewers praise their responsiveness. EXTouch’s support is noted for stability and customization guidance, though some mention a lack of built-in help resources.

Shiji benefits from fast, ongoing support, especially for its large international user base, with reviewers emphasizing quick problem resolution. For hotels prioritizing extensive, reliable support, Shiji’s global backing offers a slight edge.

Which Has More Integrations: EXTouch or Shiji?

Shiji’s system integrates with 64 verified partners, including major brands like Bookboost, Revinate, and Oaky, covering PMS, revenue management, and marketing tools. These integrations allow hotels to unify operations and data analysis effectively.

EXTouch, with zero verified integrations, is more limited in connecting with other systems. If your hotel’s ecosystem relies on multiple platforms, Shiji’s extensive partner network offers a clear advantage. Edge: Shiji Infrasys POS.

Which Do Hoteliers Rate Higher: EXTouch or Shiji?

Shiji’s more recent reviews and larger sample size (29 reviews) reinforce its higher overall rating of 79.4, compared to EXTouch’s 77.56. Hoteliers in larger, branded, and multinational hotels tend to favor Shiji’s broad features and support.

EXTouch’s reviews, though positive, are fewer and less recent, with only 32 reviews and a rating of 77.56. For properties needing verified, current feedback in a competitive environment, Shiji’s ratings are more reliable. Edge: Shiji Infrasys POS.

How Much Do EXTouch and Shiji Cost?

EXTouch’s pricing starts at a competitive $300, with no subscription or implementation fees, making it accessible for smaller hotels or those with tight budgets. Shiji’s solution costs $600 upfront, with no recurring fees listed, reflecting its enterprise-grade positioning.

The significant price difference aligns with their feature scope—EXTouch for specialized package management, Shiji for comprehensive POS and integrations. Budget-conscious hotels or those with limited F&B demands should lean toward EXTouch; larger operations benefit from Shiji’s extensive capabilities.

What Type of Hotel Should Use EXTouch?

• Hotels that primarily focus on managing guest packages, such as resorts with inclusive offers or boutique hotels offering specific services.
• Teams that need a straightforward, cost-effective system for package redemption with touchless verification.
• Properties seeking a device-based solution for services like spa treatment or breakfast check-in.
• Hotels without complex inventory or multiple outlets requiring simple, targeted functionality.

Not ideal if your hotel requires extensive POS features, inventory management, or integration with other systems.

What Type of Hotel Should Use Shiji?

• Hotels with multiple outlets, large F&B operations, or multiple properties seeking centralized management.
• Teams that need extensive integrations with PMS, revenue management, and CRM systems.
• Hotels aiming for scalable growth with features like digital menus, mobile ordering, and self-service options.
• Properties that benefit from detailed reporting, customer insights, and multi-language localization.

Not ideal if your hotel is small, with minimal F&B needs, or if budget constraints favor basic solutions.

Shiji Infrasys POS vs EXTouch Room-package Counter: The Bottom Line for Hotels

Shiji offers a broad, enterprise-level POS platform with a wealth of features, extensive integrations, and widespread adoption among global hotel brands. It’s suited for large operations seeking to unify multiple systems and scale efficiently.

EXTouch provides a niche, cost-effective solution tailored for managing guest packages, ideal for smaller hotels or properties where package services are central. Its ease of deployment and user-friendly interface make it a good fit for hotels with limited technical staff.

If your hotel needs a comprehensive POS system with robust integrations, go with Shiji. If you’re focused on package management and want a straightforward, budget-friendly tool, EXTouch is the better choice.