IN-Gauge (by Frontline Performance Group) vs. Loopon Pre-Stay:
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The Decision

Choosing the right upselling software for your hotel hinges on understanding what each platform offers and how they align with your property’s needs. Frontline Performance Group’s IN-Gauge and Loopon Pre-Stay both aim to boost revenue through guest communication and upselling but differ significantly in scope and proven effectiveness. Your decision should consider factors like review recency, feature set, and regional presence.

Both solutions address guest interaction, team engagement, and revenue growth, yet IN-Gauge has a longer track record and more recent reviews confirming its positive impact. Are you ready to dive into how these products stack up?

Is IN-Gauge by Frontline Performance Group or Loopon Pre-Stay Better for Hotels?

IN-Gauge by Frontline Performance Group and Loopon Pre-Stay tackle the challenge of increasing guest spend via communication, but IN-Gauge is more comprehensive and proven. It integrates directly with PMS systems, offering real-time performance tracking, team incentives, and detailed analytics, which Loopon’s more conversational approach doesn’t fully match.

Loopon emphasizes seamless guest communication throughout the entire journey, from pre-arrival emails to post-stay feedback, but lacks the extensive upselling features and proven revenue impact that IN-Gauge provides. Given its 92 reviews with recent feedback and a 97% likelihood to recommend, IN-Gauge clearly has a stronger reputation. Would you prefer a platform with a proven track record or a broader guest communication tool?

IN-Gauge vs Loopon: Which Should Your Hotel Choose?

If your hotel needs a dedicated upselling platform that integrates with PMS, tracks performance metrics, and supports staff incentives, go with IN-Gauge. It’s ideal if your team prioritizes revenue growth through targeted upselling, especially in luxury, branded, or conference hotels, where data-driven performance can significantly impact results.

Loopon suits hotels looking to unify guest communication with pre-stay, in-stay, and post-stay messaging, aiming for a more holistic guest experience. It’s better if your hotel emphasizes direct guest engagement and personalized communication, particularly for properties seeking to enhance reputation management without a heavy focus on upselling. For most hoteliers, IN-Gauge’s recent reviews and extensive feature set make it the preferable choice.

Is IN-Gauge or Loopon Easier to Use?

IN-Gauge boasts a high ease of use rating at 4.76/5 based on 92 reviews, with users praising its intuitive interface and straightforward onboarding. Many highlight the platform’s user-friendly design, which makes it accessible for frontline staff and management alike, along with responsive support from dedicated consultants.

Loopon’s ease of use is not explicitly rated, and there are no recent reviews to gauge user satisfaction. Its interface, while designed for simplicity, lacks the detailed feedback needed to confirm its usability at scale. Given IN-Gauge’s high user ratings and recent positive reviews, edge: IN-Gauge.

Which Has Better Features: IN-Gauge or Loopon?

IN-Gauge offers 17 features, including Room Upgrade Merchandising, Multi-Channel Delivery (email, SMS, WhatsApp, chat), Offer Templates, A/B Testing, Guest Segmentation, Check-In & On-Property Upsell, Dynamic Pricing, and more. These tools enable targeted, data-backed upselling and performance tracking across multiple properties.

Loopon focuses mainly on guest communication, with features like pre-stay emails, in-stay chat, feedback collection, and post-stay campaigns. It does not provide the extensive upselling, analytics, or offer management features found in IN-Gauge.

Edge: IN-Gauge, with its broader and more specialized upselling capabilities.

Which Has Better Customer Support: IN-Gauge or Loopon?

IN-Gauge’s support scores an impressive 4.9/5 from 92 reviews, with hoteliers emphasizing the responsiveness and personalized assistance from consultants like Lauren and Alfredo. Customers consistently mention the proactive, flexible, and knowledgeable support that helps them optimize platform usage.

Loopon’s customer support details are not reviewed or rated, and there’s no recent feedback available. Without user support ratings, IN-Gauge clearly leads in support quality. Edge: IN-Gauge.

Which Has More Integrations: IN-Gauge or Loopon?

IN-Gauge integrates with 3 verified partners, including Oracle Hospitality, and offers a strong set of integrations with Shiji Group and Stayntouch. Its PMS integration is robust, ensuring real-time data flow essential for performance tracking.

Loopon boasts 11 verified partners, including major hotel management systems like Mews, Sirvoy, and AeroGuest, providing broader integration options for various PMS and channel managers. While Loopon has more partners, IN-Gauge’s integrations are more directly tied to revenue optimization.

Edge: Loopon, due to the larger number of integrations.

Which Do Hoteliers Rate Higher: IN-Gauge or Loopon?

IN-Gauge’s rating of 80.1/100, based on 92 reviews, with recent feedback from 21 reviews in the last 6 months, demonstrates consistent satisfaction. Hoteliers from luxury, branded, and conference hotels report significant revenue growth and improved team performance.

Loopon’s ratings are unavailable, and it has no recent reviews or user ratings to draw from. Based on active feedback and higher review volume, IN-Gauge is the clear favorite. Edge: IN-Gauge.

How Much Do IN-Gauge and Loopon Cost?

IN-Gauge’s pricing starts at $400 per month, with no free tier or trial, and includes implementation. Loopon does not publicly disclose pricing, but it is typically subscription-based with no trial or freemium option available.

Without transparent pricing for Loopon, IN-Gauge’s straightforward $400/month fee provides clarity. If budget and predictable costs are priorities, IN-Gauge offers a clearer view. Edge: IN-Gauge.

What Type of Hotel Should Use IN-Gauge?

• Hotels that prioritize revenue growth through targeted upselling, especially luxury, branded, or conference hotels.
• Teams seeking detailed performance analytics, team incentives, and real-time tracking.
• Properties that want integrated digital training for staff to improve upselling skills.
• Hotels with existing PMS systems looking for seamless integration.

Not ideal if your hotel primarily needs a guest communication platform without a heavy focus on upselling or revenue analytics.

What Type of Hotel Should Use Loopon?

• Hotels aiming to unify all guest communication points into one platform.
• Properties focused on enhancing guest experience through personalized messaging and reputation management.
• Hotels with smaller teams or those new to digital guest engagement.
• Properties that want a simple, all-in-one communication tool without extensive upselling features.

Not ideal if your hotel’s primary goal is revenue optimization through performance analytics and staff incentives.

The Bottom Line for Hotels: Which Platform Is Right for You?

IN-Gauge by Frontline Performance Group is a dedicated upselling and revenue optimization platform with proven results and extensive features, making it ideal for hotels seeking measurable financial impact. Its recent reviews reinforce its reputation as a reliable, well-supported system that can drive incremental revenue and motivate staff.

Loopon Pre-Stay offers a broad communication toolkit that covers the entire guest journey but lacks the detailed upselling features and proven revenue results. It suits hotels focused on guest experience and reputation management rather than targeted revenue growth.

If your hotel aims to increase revenue through data-driven upselling, IN-Gauge is the definitive choice. For hotels prioritizing guest communication and reputation, Loopon can be a useful complementary tool, but for most hoteliers, IN-Gauge's strengths outweigh its competitors.