IN-Gauge (by Frontline Performance Group) vs. Turneo:
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The Decision

Choosing the right upselling software for your hotel involves examining how each platform addresses your revenue goals, operational needs, and guest experience aspirations. IN-Gauge by Frontline Performance Group (FPG) and Turneo both aim to boost ancillary revenue, but they do so with different approaches. IN-Gauge excels in performance analytics and staff engagement, while Turneo specializes in streamlining guest experience bookings. Which aligns better with your hotel’s strategic priorities?

Both platforms target similar pain points—maximizing upsell opportunities and simplifying complex booking processes—but their core functionalities, market presence, and user feedback differ significantly. Your decision hinges on whether your focus is on staff performance optimization or guest experience management.

Is IN-Gauge or Turneo Better for Hotels?

IN-Gauge by FPG primarily aims to elevate staff-driven upselling through real-time analytics, incentive programs, and integrated training, making it ideal for hotels seeking to motivate and manage frontline teams. Turneo, on the other hand, emphasizes seamless guest experience bookings for excursions, spa treatments, and activities, catering to hotels wanting to enhance guest engagement directly.

While IN-Gauge boasts a higher overall rating (0/5 but a strong 80+ score), it has fewer recent reviews—21 in the last six months—limiting current insights. Turneo, with only 24 reviews but four from the last six months, provides more recent data for evaluation, indicating stronger recent activity. Both products solve upselling challenges but diverge in focus: staff performance versus guest experience.

Do you prioritize motivating your team or enhancing the guest’s booking journey? Your choice depends on whether your growth strategy is driven by better staff performance or guest-centric upselling.

IN-Gauge vs Turneo: Which Should Your Hotel Choose?

If your hotel needs a platform that enhances front-line staff motivation, tracks real-time performance, and integrates with PMS systems, IN-Gauge is the better fit. It’s especially suited for properties with large teams that require detailed analytics, incentive management, and performance reporting.

Conversely, if your hotel focuses on selling excursions, activities, and in-destination experiences directly on your website, Turneo offers a streamlined, easy-to-integrate booking engine. It’s ideal for properties that want to simplify guest interactions and increase revenue from ancillary services without heavy staff performance management.

In short, choose IN-Gauge for performance-driven upselling and staff engagement; select Turneo for guest experience upselling and booking management.

Is IN-Gauge or Turneo Easier to Use?

IN-Gauge scores 4.76/5 for ease of use, with many reviews praising its intuitive interface and straightforward onboarding process. Users highlight its user-friendly dashboards and helpful training modules, though some note that system anomalies can occasionally complicate daily operations.

Turneo outperforms slightly with a perfect 5/5 rating in ease of use, and users frequently mention its sleek, simple interface optimized for quick navigation. Its onboarding process is described as smooth, with fewer reports of technical glitches.

Edge: Turneo.

Which Has Better Features: IN-Gauge or Turneo?

IN-Gauge offers 9 features exclusive to its platform, including offer experimentation, performance analytics, inventory controls, and on-property upsell support, making it a comprehensive tool for performance management. Turneo provides 3 unique features, notably segmentation, digital acceptance, and offer orchestration, focused on personalized guest experiences and streamlined booking flows.

While IN-Gauge’s feature set supports detailed analytics, staff incentives, and offer controls, Turneo’s features revolve around activity management, real-time booking, and AI-driven recommendations. If detailed offer optimization and staff management are priorities, IN-Gauge leads; for guest-centric experience sales, Turneo excels.

Edge: IN-Gauge.

Which Has Better Customer Support: IN-Gauge or Turneo?

IN-Gauge’s support is highly rated at 4.9/5, with reviews emphasizing personalized, responsive assistance from dedicated consultants like Lauren and Alfredo. Users often mention how support has helped them optimize upsell programs and troubleshoot system issues quickly.

Turneo’s customer support is rated 4.96/5, with users appreciating its promptness and proactive updates. However, with fewer reviews overall, the depth of support feedback is limited, but the recent reviews indicate a similarly high support standard.

Edge: Turneo.

Which Has More Integrations: IN-Gauge or Turneo?

IN-Gauge offers integrations with Oracle Hospitality, Shiji Group, and Stayntouch, totaling three verified partners. This allows it to connect smoothly with major PMS and property management systems, essential for operational cohesion.

Turneo currently has no verified integrations listed, which may limit its ability to connect with existing hotel management software. Its focus is on being a standalone booking and activity management platform.

Edge: IN-Gauge.

Which Do Hoteliers Rate Higher: IN-Gauge or Turneo?

IN-Gauge’s review count (92) far exceeds Turneo’s (24), and recent reviews favor IN-Gauge, with 21 in the last six months indicating ongoing engagement. Hoteliers across diverse segments, especially luxury and branded hotels, have expressed satisfaction with IN-Gauge’s analytics and support.

Turneo’s reviews are more recent but fewer, with many praising its ease of use and guest experience enhancements. Overall, IN-Gauge’s greater volume of reviews and recent feedback position it as the more proven and trusted platform.

Edge: IN-Gauge.

How Much Do IN-Gauge and Turneo Cost?

IN-Gauge is priced at a flat $400 per month, with no mention of implementation fees or trial options, reflecting its enterprise-focus and comprehensive feature set. Turneo’s base price is $100 per month, also without trial or setup fees, making it more accessible for smaller hotels or properties testing the waters.

Your choice may depend on budget and required features: IN-Gauge for a more robust, analytics-driven solution; Turneo for straightforward guest experience upselling at a lower cost.

What Type of Hotel Should Use IN-Gauge?

• Hotels that want to motivate and manage large front-line teams.
• Properties aiming to track real-time upselling performance.
• Hotels with complex incentive and reward programs.
• Properties seeking integrated analytics to inform revenue strategies.
• Hotels with existing PMS systems for seamless integration.

Not ideal if you need a simple activity booking platform or operate a small boutique hotel with limited staff.

What Type of Hotel Should Use Turneo?

• Hotels that want to sell in-destination experiences directly on their website.
• Properties looking to streamline activity bookings and guest interactions.
• Hotels with diverse F&B, tour, or event offerings seeking automation.
• Businesses aiming to increase revenue through personalized experience recommendations.
• Hotels preferring a white-label, easy-to-implement booking system.

Not ideal if your focus is staff performance management or detailed upsell analytics.

IN-Gauge vs Turneo: The Bottom Line for Hotels

IN-Gauge by Frontline Performance Group stands out as a comprehensive, analytics-heavy upselling platform designed to improve staff-driven revenue. It is particularly suited for larger hotels with complex incentive programs, needing detailed performance tracking and staff training.

Turneo, however, specializes in the direct sale of guest experiences and activities via an easy-to-use booking engine, ideal for properties prioritizing guest engagement and operational simplicity. It’s best for hotels looking to enhance their experience offerings without heavy staff management features.

If your hotel’s primary goal is boosting staff performance and revenue through analytics and incentives, IN-Gauge is the clear choice. If your focus is on simplifying guest bookings for activities and experiences, Turneo provides a more straightforward solution.