Goki vs. RemoteLock:
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Is Goki or RemoteLock Better for Hotels?

Goki and RemoteLock both serve keyless entry needs but diverge sharply in reliability, customer satisfaction, and operational fit. Goki, with 174 reviews averaging 4.8/5, excels in hostels, limited service hotels, and boutique properties where integration with PMS and operational automation reduce front desk workload. RemoteLock’s single review at 0.5/5 highlights severe support and reliability issues, making it unsuitable for hotels seeking dependable access control.

Both products solve the same core problem: eliminating physical keys to streamline guest check-in and improve security. They automate issuing access codes linked to reservations, reducing manual front desk tasks and guest friction at arrival. However, Goki’s proven track record and feature depth far exceed RemoteLock’s unproven and poorly reviewed offering.

Goki vs RemoteLock: Which Should Your Hotel Choose?

If your property is a small to medium hostel, boutique hotel, or limited service hotel with integration needs and a focus on guest experience, choose Goki. Its 116 hostel reviews average 4.8/5 and 114 limited service hotel reviews also rate it 4.8/5. Goki’s integration with multiple PMSs like Mews and RMS and features such as remote access management reduce operational overhead for properties with limited staff. This data reflects a broad and recent adoption mostly in Australia, Europe, and North America.

If your property is a single vacation rental or small property without extensive integration requirements and you prioritize a simple, standalone lock system, RemoteLock’s data is insufficient to recommend confidently. Its sole review from an RV park rates it 0.5/5, citing poor support and unresolved issues. The lack of recent reviews and case studies limits confidence in fit for any hotel segment.

Is Goki or RemoteLock Easier to Use?

Goki scores 4.8/5 for ease of use and 4.6/5 for onboarding across 174 reviews, indicating staff adoption is generally smooth despite some installation challenges reported, such as the need to drill for lock placement and occasional internet downtime impacting connectivity. Reviewers praise Goki’s app and UI as slick and user-friendly, with one noting “Just one click to create the code and send to the hotel’s guests,” reducing front desk workload for late arrivals.

RemoteLock rates 5/5 ease of use and 3/5 onboarding but from only one review, which also highlights operational instability due to support failures rather than UI complexity. The reviewer states the platform is easy when it works but does not trust the company to solve issues promptly.

Edge: Even.

Which Has Better Features: Goki or RemoteLock?

Goki offers three unique features absent in RemoteLock: a server-based Access Management Solution that centralizes control for multi-property operators, a Door Lock Upgrade Kit simplifying hardware updates, and an Apple Watch App enabling staff to manage access on the go. These features enhance operational flexibility and reduce maintenance effort, particularly for tech-forward properties.

RemoteLock’s only unique feature is Whitelabel Capability, allowing branding customization for access portals, which may appeal to boutique hotels seeking brand consistency but lacks operational impact for most properties.

Both share nine common core features like generating unique entry codes and integrating with PMSs, but Goki’s additional features provide tangible operational improvements.

Edge: Goki.

Which Has Better Customer Support: Goki or RemoteLock?

Goki averages 4.7/5 customer support and 4.6/5 onboarding from 174 reviews. Users often highlight fast, accurate responses and proactive after-sales assistance, with one stating “Their customer support is the best. They reply to you very fast and very accurate.” Some concerns about geographic support gaps exist, but overall responsiveness is rated highly.

RemoteLock’s single review scores customer support 1/5 and onboarding 3/5, describing months-long delays resolving issues, lack of warranty assistance, and a feeling of being ignored after purchase: “If you have an issue... you have to push, beg and plead to get anything accomplished.” This severely undermines trust in ongoing support.

Edge: Even.

Which Has More Integrations: Goki or RemoteLock?

Goki leads with 22 verified integrations versus RemoteLock’s 18. Both share four PMS partners like WebRezPro and RMS, essential for hotel operations. Goki uniquely integrates with high-profile PMSs such as Mews, Cloudbeds, and Shiji Group, which serve boutique and limited service hotels requiring robust automation. RemoteLock’s unique partners, including RoomRaccoon and Hostaway, cater more to vacation rentals and boutique properties.

For hotels relying on widely adopted PMS or scaling portfolios, Goki’s broader integration portfolio reduces manual tasks and supports diverse operational workflows.

Edge: Goki.

Which Do Hoteliers Rate Higher: Goki or RemoteLock?

Goki’s overall rating is 4.8/5 across 174 reviews, with 95% likelihood to recommend. Segment-specific ratings include 4.8/5 in hostels (116 reviews), 4.8/5 in limited service hotels (114 reviews), and 4.8/5 in boutique hotels (50 reviews). This volume and consistency across segments validate Goki’s reliability and fit.

RemoteLock’s rating is 0.5/5 based on a single review from an RV park, which is insufficient to represent other hotel types. No recent reviews exist for either product, with Goki experiencing a 100% drop in review volume in the last six months compared to its prior average, indicating potential recent changes unreflected in ratings.

Edge: Even.

How Much Do Goki and RemoteLock Cost?

Goki’s base price is $400 per lock with no monthly or per-room fees and no trial or implementation fee disclosed. This pricing supports scalability without ongoing charges, appealing to hotels managing multiple units.

RemoteLock’s base price is $700 per lock, also with no monthly or per-room fees or trial. The higher upfront cost without clear value-added services makes it less competitive for budget-conscious properties.

Neither offers freemium models or trials, requiring buyers to commit before testing.

What Type of Hotel Should Use Goki?

• Hotels that operate hostels or limited service properties and need robust PMS integration (e.g., Mews, RMS) to automate guest check-in and door code issuance.
• Teams that want remote access management and the ability to update codes without onsite staff, reducing front desk workload.
• Properties aiming for a contactless guest experience with mobile and Apple Watch access options.
• Hotels seeking to promote on-site activities and events through integrated guest communication tools.
• Operations focused on reducing costs associated with physical keys and improving security via digital solutions.

Not ideal if...

• Your property requires extensive offline functionality; some reviewers mention internet dependency issues.
• You need a local support presence outside Goki’s main regions (Australia, Europe, North America).
• You want very clear upfront pricing options for grant funding or budgeting, as some users find pricing communication opaque.

What Type of Hotel Should Use RemoteLock?

• Properties with minimal integration needs and a preference for whitelabeled guest access portals.
• Vacation rentals or boutique hotels without complex operational requirements.
• Teams willing to manage potential long-term support challenges and hardware issues.
• Hotels that do not require extensive case study evidence or proven operational efficiencies.

Not ideal if...

• Your property values reliable customer support; reviews report significant unresolved issues.
• You operate a medium to large property needing scalable, integrated access management.
• You require recent user feedback to inform purchasing decisions; review data is limited and dated.

Goki vs RemoteLock: The Bottom Line for Hotels

Goki and RemoteLock both aim to replace physical keys with digital access codes, but Goki’s proven reliability, strong integration ecosystem, and positive user feedback sharply contrast with RemoteLock’s limited adoption and critical support failures. Goki’s 174 reviews averaging 4.8/5 across diverse hotel segments demonstrate operational stability and guest experience improvements.

Choose Goki if you prioritize integration with leading PMS platforms, remote access management, and comprehensive hardware-software solutions that reduce front desk workload and operational costs. Its additional features like the Apple Watch App and Door Lock Upgrade Kit further support scalable and efficient property management.

Choose RemoteLock only if your hotel needs whitelabel branding on access portals and can tolerate the risk of poor support and unresolved technical issues. Its limited review data and reported operational challenges make it unsuitable for most hotels seeking a dependable keyless entry system.

Note that Goki’s review activity has dropped sharply, with zero reviews in the last six months compared to an average of 13.3 per six months previously, suggesting recent product or service changes may not yet be reflected in ratings. Prospective buyers should verify current support and product status before purchase.