HoresPlus vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can make or break your hotel’s operational efficiency, guest satisfaction, and revenue. Two leading solutions—HoresPlus by Hores and ThinkReservations PMS—offer distinct advantages but cater to different hotel needs. While Hores boasts a strong reputation with over 600 hotels trusting it for three decades, ThinkReservations has a higher review score, recent positive feedback, and more extensive integrations. Which platform aligns better with your goals?

Is HoresPlus or ThinkReservations Better for Hotels?

HoresPlus aims to be an all-in-one hotel management hub, centralizing operations like bookings, guest management, and housekeeping. ThinkReservations, on the other hand, emphasizes ease of use, automation, and channel connectivity, with a focus on driving revenue through features like upselling and robust OTA integrations.

HoresPlus's extensive feature set (14 unique features) includes guest CRM, payment requests, and an integrated ID scanner—ideal for hotels that need a comprehensive, customizable system. ThinkReservations, with only 4 exclusive features, focuses on streamlining booking and guest communication, making it suitable for small to mid-sized properties that prioritize simplicity and automation.

Do you need a deep, all-in-one platform with advanced operational tools, or a straightforward, user-friendly PMS optimized for online booking and guest engagement?

HoresPlus vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel requires a broad array of management features—like guest CRM, automated space optimization, and housekeeper mobile apps—HoresPlus is the better pick. Its 35 shared features plus specialized tools support complex operations for hotels that want control and customization. However, Hores has no recent reviews or ratings, which limits confidence in ongoing support and usability.

If your focus is on maximizing online bookings, increasing revenue, and seamless OTA integration, ThinkReservations is the clear winner. Its 356 reviews, with a 4.88/5 overall rating and a recent 9.68/5 NPS score, indicate high satisfaction and responsiveness. The platform’s user-friendly interface and robust support suit small to mid-sized hotels, especially those seeking quick onboarding and direct connectivity with OTAs like Airbnb, Expedia, and TripAdvisor.

For a hotel prioritizing operational depth, go with HoresPlus. For efficiency and guest engagement, choose ThinkReservations. Which features matter most to your team?

Is HoresPlus or ThinkReservations Easier to Use?

ThinkReservations earns a near-perfect 4.82/5 for ease of use, with reviews praising its intuitive design and quick onboarding—even for staff less familiar with PMS. Support is highly rated at 4.82/5, with users noting the dedicated, accessible team and seamless training videos. Recent reviews highlight how effortless it is for staff to adapt, especially when integrated with their existing workflows.

HoresPlus, with a 0/5 rating, offers little information on user experience. Its complex feature set suggests a steeper learning curve, and the lack of recent reviews raises concerns about ongoing usability and support.

Edge: ThinkReservations.

Which Has Better Features: HoresPlus or ThinkReservations?

HoresPlus’s strength lies in its extensive feature set, with 14 exclusive modules like guest CRM, integrated ID scanners, online checkout, and revenue management. These tools cater to hotels seeking a tailored, highly integrated solution capable of managing every aspect of operations internally.

ThinkReservations offers only 4 unique features but excels in OTA connectivity and automation, including EPoS, automated night audit, and PCI compliance. Its feature set—totaling 39 shared plus unique features—is focused on simplifying booking, upselling, and channel management.

Overall, HoresPlus’s richer feature library supports complex, multi-layered hotel operations. If comprehensive management tools are a priority, HoresPlus wins. For streamlined booking and revenue automation, edge: ThinkReservations.

Which Has Better Customer Support: HoresPlus or ThinkReservations?

ThinkReservations’s reviews consistently praise its support, with ratings around 4.82/5, citing quick, knowledgeable responses and seamless onboarding. Customers also appreciate the 24/7 availability and ongoing platform improvements, making support a key strength.

HoresPlus, with no recent reviews or ratings, provides no clear information on support quality. Its long-standing reputation suggests stability, but the lack of recent feedback makes it impossible to evaluate its current support standards.

Edge: ThinkReservations.

Which Has More Integrations: HoresPlus or ThinkReservations?

ThinkReservations boasts 16 verified integrations, including major OTAs (Airbnb, Expedia, TripAdvisor), and additional partners like Sojern, TrustYou, and OpenKey, which bolster marketing, reputation, and guest engagement efforts. This extensive partner network enhances its appeal for hotels seeking wide distribution and operational flexibility.

HoresPlus offers only 7 verified partners, including Profitroom, Bookassist, and Onity, but lacks the depth of OTA integrations seen in ThinkReservations. Its fewer integrations may limit outreach and automation options for modern hotels.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: HoresPlus or ThinkReservations?

No recent reviews exist for HoresPlus, making it impossible to gauge user satisfaction directly. Conversely, ThinkReservations’s 356 reviews yield an impressive 4.88/5 overall rating, with recent feedback reinforcing its high approval.

Hotels in the B&B, boutique, and small hotel segments rate ThinkReservations higher, with many praising its ease of use, support, and revenue features. Larger or more complex hotels might find HoresPlus’s extensive tools more suited, but confidence in user satisfaction remains stronger for ThinkReservations.

Edge: ThinkReservations.

How Much Do HoresPlus and ThinkReservations Cost?

HoresPlus offers no publicly available pricing, which suggests it might be customized or require direct inquiry. This lack of transparency can pose a challenge for budget-conscious hotels.

ThinkReservations charges a flat $500 monthly fee, with no additional implementation fees or per-room charges. Its straightforward pricing simplifies budgeting, especially for small to mid-sized hotels.

In absence of detailed HoresPlus pricing data, ThinkReservations’s transparent fee structure provides better clarity for your financial planning.

What Type of Hotel Should Use HoresPlus?

• Hotels that need a comprehensive management system with integrated guest CRM, revenue management, and automation tools.
• Properties that require deep customization of operations, such as large resorts or hotels with complex workflows.
• Teams that prioritize in-house control over guest data, bookings, and operational analytics.
• Hotels seeking a long-term, scalable platform to grow with their operations.

Not ideal if your team prefers easy onboarding, quick setup, or minimal training requirements.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, inns, B&Bs, and boutique properties seeking simplicity and automation.
• Hotels that want seamless OTA integration, online booking, and upselling capabilities.
• Teams prioritizing quick onboarding, excellent support, and a user-friendly interface.
• Properties looking to increase revenue through automated features like upsells and channel management.

Not ideal if your hotel requires extensive customization or complex operational modules.

The Bottom Line for Hotels

HoresPlus offers a detailed, customizable management system with a broad feature set suited for larger or more complex hotels. It’s ideal for properties that want control, depth, and scalability, but its lack of recent reviews raises concerns about ongoing support and usability.

ThinkReservations is a well-rated, easy-to-use platform perfect for small and mid-sized hotels focused on online booking, automation, and revenue growth. Its recent reviews highlight exceptional support and a high satisfaction rate, making it the safer choice for most hoteliers today.

If your hotel needs a robust, all-in-one management system and you value extensive features, go with HoresPlus. If you prefer a streamlined, highly rated PMS with strong OTA integration and automation, pick ThinkReservations.

In summary: for proven satisfaction and recent positive feedback, ThinkReservations is the clear leader.