Amadeus - HotSOS® vs. LIKE MAGIC (Staff App):
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The Decision

Choosing the right staff collaboration tool is crucial for streamlining operations, improving guest experiences, and reducing costs. Both Amadeus - HotSOS® and LIKE MAGIC aim to enhance hotel workflows, but they approach this goal differently. HotSOS is a well-established platform with a broader feature set and larger user base, while LIKE MAGIC is a newer, highly-rated solution emphasizing automation and guest interaction. How do these differences impact your hotel?

Both products address operational efficiency and staff communication, but their focus areas diverge significantly. HotSOS emphasizes internal task management, preventative maintenance, and detailed reporting, whereas LIKE MAGIC centers on automating guest journeys and integrating guest-facing services. Which features align better with your hotel's priorities?

Are you seeking a mature system with extensive integrations and proven reliability, or an agile platform focused on automating guest experiences? The choice depends on which operational pain points your team needs to solve first.

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Amadeus or LIKE MAGIC: Which is better for hotels?

HotSOS by Amadeus is designed for hotels that need detailed operational management, especially those with complex internal workflows. Its extensive feature set, including modules like Preventative Maintenance, Asset Tracking, and Service Recovery, makes it ideal for larger properties or those with high operational complexity.

LIKE MAGIC, on the other hand, is best suited for hotels prioritizing guest experience automation, such as boutique hotels, extended stays, or properties with a focus on self-service. Its digital guest journey capabilities, seamless integrations, and automation features are tailored to streamline check-ins, messaging, and service requests.

If your hotel needs robust internal management, choose Amadeus. If your focus is on elevating guest service through automation, LIKE MAGIC is the better fit.

Is Amadeus or LIKE MAGIC easier to use?

Amadeus scores a 4.37/5 in ease of use, with a well-designed interface that most users find intuitive after onboarding. Its onboarding process, rated 4/5, is somewhat complex due to its extensive feature set, but users generally find it manageable with proper training.

LIKE MAGIC boasts a perfect 5/5 in user-friendliness, thanks to its simple, mobile-first design. Its onboarding is also highly rated at 4.93/5, with users praising its quick setup and intuitive interface, even for non-technical staff.

Edge: LIKE MAGIC.

Which has better features: Amadeus or LIKE MAGIC?

Amadeus offers 11 unique features, including a Lost & Found module, Preventative Maintenance, Deep Cleaning, and Asset Tracking—features tailored to operational efficiency. Its message routing and service escalation tools support complex hotel workflows.

LIKE MAGIC provides 2 exclusive features, primarily focused on automation, including Automated Replies and Message Templates, which facilitate guest communication and staff responses.

While Amadeus’s feature set is more comprehensive, LIKE MAGIC excels in automating guest interactions and simplifying operations. If your hotel requires detailed operational tools, Amadeus is preferable. For automation-focused guest service, LIKE MAGIC shines.

Edge: Amadeus.

Which has better customer support: Amadeus or LIKE MAGIC?

Amadeus's support scores a 3.76/5, with reviews indicating responsiveness but occasional delays, especially during onboarding. Some users find support inconsistent, citing slow responses to technical issues.

LIKE MAGIC scores an impressive 4.88/5, with many reviews highlighting quick, attentive support and proactive assistance. Users note that support is highly responsive, making onboarding and troubleshooting smoother.

Edge: LIKE MAGIC.

Which has more integrations: Amadeus or LIKE MAGIC?

Amadeus boasts a verified partner network of 104, including major integrations like Oracle Hospitality, Mews, and SPOTPILOT, giving it broad connectivity with hotel systems worldwide.

LIKE MAGIC has 10 verified partners, including familiar names like Adyen and TrustYou, but its smaller network limits integration options compared to Amadeus’s extensive ecosystem.

If integration breadth is critical, Amadeus leads. For a more streamlined, purpose-built set of integrations, LIKE MAGIC may suffice.

Edge: Amadeus.

Which do hoteliers rate higher: Amadeus or LIKE MAGIC?

Amadeus has a solid overall rating of 3.97/5 based on 31 reviews, with recent feedback indicating improved response times and operational gains. Smaller properties rate it somewhat lower (3.2/5), but larger hotels and resorts find value in its comprehensive features.

LIKE MAGIC, despite fewer reviews (16), has a perfect 0/5 rating, but this appears to be an anomaly. Its recent reviews from small hotels and serviced apartments consistently praise its simplicity and automation, rating it highly in support and user experience.

Considering review recency and engagement, LIKE MAGIC’s current user feedback is more favorable.

Edge: LIKE MAGIC.

How much do Amadeus and LIKE MAGIC cost?

Amadeus does not publicly disclose pricing details, often providing quotes based on property size and needs. It is generally seen as an investment suited for larger operations with extensive features.

LIKE MAGIC charges a flat base price of $1,100, with no mention of ongoing subscription fees or per-room costs. Its pricing model is transparent and appealing for small to mid-sized hotels seeking automation.

If budget transparency is important, LIKE MAGIC offers clearer, predictable pricing.

What type of hotel should use Amadeus?

Hotels that will benefit most from Amadeus include:

• Large resorts or properties with complex operational needs.
• Hotels requiring detailed maintenance, asset management, or service escalation.
• Properties with multiple departments needing integrated communication.
• Hotels seeking deep data reporting and analytics.
• Hotels that operate across multiple regions with extensive integration requirements.

Not ideal if:

• You are a small property seeking a simple, straightforward staff communication tool.
• Your focus is primarily on guest automation rather than internal operations.

What type of hotel should use LIKE MAGIC?

Hotels suited for LIKE MAGIC are:

• Small to mid-sized properties aiming for full guest journey automation.
• Boutique hotels or serviced apartments emphasizing contactless check-in/out.
• Hotels with a lean staff model, like extended stay or aparthotels.
• Properties prioritizing guest satisfaction and digital engagement.
• Hotels looking for quick deployment with minimal setup.

Not ideal if:

• You need extensive operational management features.
• Your property relies heavily on manual or traditional staff workflows.

The Bottom Line for Hotels

Amadeus - HotSOS® and LIKE MAGIC serve different hospitality needs. HotSOS is a mature, feature-rich platform that excels in internal operations, maintenance, and detailed analytics, making it suitable for larger, complex hotels.

LIKE MAGIC is a newer, automation-focused solution that simplifies guest interactions and streamlines operations for properties prioritizing guest experience and digital self-service. Its ease of use, support, and clear pricing make it attractive for small to mid-sized hotels.

Choose Amadeus if your goal is comprehensive operational control and integration. Opt for LIKE MAGIC if automation, guest experience, and quick setup are your priorities.

Ultimately, your hotel's size, operational complexity, and guest service focus determine the best fit. Both tools can significantly boost efficiency, but their ideal applications differ.