Hudini Mobile App vs. STAY Guest App:
あなたに最適なのはどちら？

The Decision

Choosing between Hudini Mobile App by Hudini and STAY Guest App by STAY hinges on your hotel’s specific needs, operational priorities, and guest engagement goals. Both serve as hotel guest apps designed to facilitate communication, service requests, and operational efficiency, but they differ significantly in features, scale, and recent customer feedback. Your decision should reflect whether you need a robust, system-integrated platform or a more streamlined, user-friendly solution.

Hudini’s focus on deep system integrations and extensive customization makes it ideal for hotels aiming to elevate their tech infrastructure, while STAY’s emphasis on operational efficiency and broad industry adoption suits properties prioritizing ease of use and proven results. Is your hotel prepared to prioritize system flexibility or operational simplicity?

Is Hudini or STAY Better for Hotels?

Hudini is a comprehensive guest engagement platform with a focus on integrating with hotel management systems, IPTV, and payment solutions. It boasts a high HTR Score of approximately 76 and is rated 0/5 overall, primarily due to its extensive capabilities and the smaller volume of recent reviews—just 2 in the past 6 months. Its strengths lie in its ability to connect with 15 verified partners and its features like mobile check-in and payments.

STAY, with an HTR Score of about 47 and a 3/5 overall rating, has a significantly larger review base—over 200 recent reviews in the last six months—indicating strong current user satisfaction. It excels in operational efficiency, reducing front desk queues, and streamlining staff workflows, especially in large chains like NH Hotels and Riu.

Do you need a highly customizable, system-integrated platform (Hudini), or a solution proven to improve daily operations and guest satisfaction at scale (STAY)?

Hudini vs STAY: Which Should Your Hotel Choose?

If your hotel operates in a high-touch, system-dependent environment—such as luxury resorts or branded properties requiring seamless PMS, IPTV, and POS integrations—Hudini is the better fit. Its robust integration network (15 partners) and features like mobile check-in and payments suit hotels seeking a unified, tech-forward guest experience.

Conversely, if your hotel prioritizes operational efficiency, reducing queues, and improving staff workflows—especially in large hotel chains or properties with high guest volumes—STAY is the stronger option. Its proven track record with over 1,000 hotels across 67 countries, and features like real-time updates and content management, make it a reliable choice.

Are you aiming for system-level customization or operational simplicity and proven impact? Your choice should reflect these priorities.

Is Hudini or STAY Easier to Use?

Hudini’s user interface is praised for its intuitive design, with a high ease-of-use rating of 4.79/5, and onboarding rated similarly at 4.67/5. Support reviews mention a responsive team, although some users call for more structured communication during deployment. The platform’s complexity can be a challenge for smaller staff teams unfamiliar with deep integrations.

STAY also receives a stellar ease of-use score of 4.78/5, with the CMS praised for its simplicity and flexibility. Its implementation is straightforward, with many hotel staff noting how intuitive and quick it is to update content and manage services. Customer support is highly rated, though some users note slow reporting updates.

Edge: Hudini offers slightly higher usability ratings, but both platforms excel in user-friendliness.

Which Has Better Features: Hudini or STAY?

Hudini provides unique features like mobile payments and check-in, which are absent in STAY. Its total features include 11, with 2 exclusive to Hudini, such as payments and mobile check-in, designed for high-level customization and engagement.

STAY offers 14 features, including a chatbot, message routing, and automatic translations—features that enhance operational communication and multilingual support. Its focus on streamlining internal processes and guest communication is evident in its more comprehensive feature set.

Edge: STAY’s broader feature set, including automation and multilingual support, gives it an advantage for diverse guest needs.

Which Has Better Customer Support: Hudini or STAY?

Hudini’s support team is rated 4.72/5, with reviews highlighting responsiveness and helpfulness, especially during deployment. However, some users point out the need for better proactive communication about system issues, such as integration sync problems.

STAY scores slightly higher at 4.83/5, with reviews praising its quick, efficient support and effective issue resolution. Clients appreciate the team’s ability to improve hotel operations through attentive service, though some mention limited regional support hours and language options.

Edge: STAY’s support is marginally better rated, with recent reviews indicating high satisfaction and proactive engagement.

Which Has More Integrations: Hudini or STAY?

Hudini connects with 15 verified partners, including key systems like Vingcard, Hapi, Oracle Hospitality, and Signify, with 5 shared partners with STAY. Its integrations support a variety of hotel systems, enabling extensive customization.

STAY boasts 20 verified partners, including Winhotel, SiteMinder, and Amadeus, with several integrations focused on operational automation and distribution platforms. Its broader partner network supports a wide range of hotel technology stacks.

Edge: STAY’s larger number of verified integrations makes it more versatile in connecting with diverse hotel systems.

Which Do Hoteliers Rate Higher: Hudini or STAY?

Hudini’s reviews are limited, with just 29 reviews and no recent feedback, making it difficult to gauge current satisfaction. Its high support rating suggests trust among early adopters, but the overall rating of 0/5 indicates a disconnect, likely due to review collection issues.

STAY’s extensive review base of 206 reviews, with the last in the past six months, provides a more reliable insight. Its overall rating of 3/5 reflects consistent satisfaction among large hotel chains and independents alike.

Edge: STAY’s larger, more recent review volume provides a clearer picture of current hoteliers’ satisfaction.

How Much Do Hudini and STAY Cost?

Hudini’s pricing starts at a base fee of $200, with no freemium or subscription-based options, and no implementation fees. The platform’s upfront cost suggests a focus on larger properties or those seeking deep customization.

STAY charges a higher base price of $300, also without monthly or implementation fees, but offers a more straightforward pricing structure suitable for most hotel sizes. Its cost reflects its broad industry adoption and robust feature set.

Are you ready for a lower-cost, potentially more flexible option (Hudini) or a slightly higher investment for proven operational improvements (STAY)?

What Type of Hotel Should Use Hudini?

• Hotels that require deep integration with PMS, IPTV, or POS systems.
• Properties seeking to customize and control guest engagement features.
• Hotels prioritizing high-tech amenities like mobile check-in and payments.
• Large resorts or branded hotels with complex operational needs.
• Hotels aiming to push advanced IPTV content or in-room revenue tools.

Not ideal if your hotel needs quick deployment with minimal system dependency or limited in-house technical expertise.

What Type of Hotel Should Use STAY?

• Hotels that want to improve operational efficiency and reduce front desk queues.
• Properties seeking quick, easy-to-manage digital guest services.
• Hotels targeting large-scale chain implementations or diverse guest segments.
• Properties emphasizing sustainability, reducing paper, and digital communication.
• Hotels that value real-time updates, content flexibility, and multilingual support.

Not ideal if your hotel relies heavily on deep system integrations or requires extensive customization beyond standard features.

The Bottom Line for Hotels

Hudini offers a high-tech, system-oriented guest engagement platform with advanced features like mobile check-in and payments, suited for hotels with complex operational needs. Its smaller review volume and recent feedback suggest it’s more suitable for properties with dedicated tech teams and custom requirements.

STAY is a proven, user-friendly solution with a broad feature set, especially effective in enhancing staff efficiency and guest satisfaction. Its extensive, recent reviews and higher overall ratings make it a more reliable choice for properties seeking operational improvements and scalable implementation.

If your hotel needs deep integrations and customization, Hudini remains the compelling choice. For simplicity, proven results, and operational efficiency, STAY holds the edge.