Infor HMS vs. Semper:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency and guest experience. Infor HMS and Semper both aim to streamline hotel operations, but their core strengths and limitations differ significantly. Infor offers a comprehensive, highly customizable platform with a long-standing market presence, whereas Semper presents an easier-to-use, all-in-one solution built for ease and quick implementation. Which platform aligns best with your hotel’s specific needs?

Is Infor HMS or Semper Better for Hotels?

Both Infor HMS and Semper serve to centralize and automate hotel management processes, but they approach this goal differently. Infor HMS emphasizes extensive customization, deep integration with operational systems, and a broad feature set, making it suitable for hotels willing to invest in tailored solutions. Semper, meanwhile, prioritizes simplicity, speed of deployment, and user-friendliness, appealing to hotels that need quick results with minimal training. Are you looking for a highly adaptable system or a more straightforward, out-of-the-box solution?

Infor HMS has a longer track record with a global presence, especially in North America, Europe, and Asia Pacific. Semper, although newer and with a smaller team, has rapidly gained traction for its approachable interface and quick setup. Do your hotel’s operations require deep customization, or are you seeking a straightforward implementation?

Infor HMS vs Semper: Which Should Your Hotel Choose?

If your hotel needs a highly configurable platform that can integrate with multiple operational systems, Infor HMS is the better choice. It’s suited for large, complex properties that value customizable reports, multi-lingual support, and extensive integrations with booking engines and revenue management tools. Conversely, if your hotel prioritizes ease of use, fast onboarding, and integrated core functions like reservations, stock, and POS, Semper is the ideal option. Its intuitive interface and responsive support make it perfect for smaller or mid-sized properties seeking quick deployment.

For hotels that operate across multiple regions and require extensive integration options, Infor’s 113 verified partners and advanced customization options make it more suitable. If your hotel mainly operates locally or regionally with a focus on operational efficiency, Semper’s streamlined platform will likely meet your needs more effectively.

Is Infor HMS or Semper Easier to Use?

Ease of use is a critical factor, especially if your team has limited training resources or high staff turnover. Semper scores a 4.55/5 for ease of use, reflecting its simple, user-friendly interface designed for quick onboarding and minimal training. Support reviews highlight that Semper's team is prompt and helpful, with many users stating the system is “very easy to learn and operate.”

Infor HMS, with a score of 3.88/5 for ease of use, is generally considered navigable but less intuitive, especially given its extensive customization options. Some users find the interface less attractive and feel that it requires more training to master the platform. Support responsiveness is good, but onboarding is rated slightly lower, at 3.64/5, indicating a steeper learning curve.

Edge: Semper.

Which Has Better Features: Infor HMS or Semper?

Infor offers 18 shared features with Semper, plus two unique ones: multi-lingual support and advanced guest profiles, catering to global hotels with diverse guest bases. However, Semper boasts 76 features exclusive to its platform, including built-in channel management, booking engine, automated reminders, guest messaging, online check-in/out, integrated payment terminals, and mobile check-in capabilities.

Semper’s broader feature set directly addresses daily operational needs and guest engagement, providing functionalities that Infor does not include natively. While Infor’s customization allows for extensive tailoring, Semper's out-of-the-box functionalities may offer quicker value.

Edge: Semper.

Which Has Better Customer Support: Infor HMS or Semper?

Both products receive high praise for support, but Semper’s support scores a 4.88/5, significantly higher than Infor’s 4.04/5. Reviews emphasize Semper’s quick, friendly, and knowledgeable support team, with mentions of team members like Bea and Zizipho delivering exceptional service. Guests consistently describe their support experience as “professional,” “helpful,” and “responsive,” often resolving issues swiftly.

Infor’s support team is also rated well, with a score of 4.04/5, but reviews note occasional delays during system updates and bugs. While Infor’s support is prompt and professional, the consistency and responsiveness appear slightly less favorable compared to Semper.

Edge: Semper.

Which Has More Integrations: Infor HMS or Semper?

Infor boasts 113 verified partners, including major players like SiteMinder, Revinate, and Cendyn. Its extensive integrations enable hotels to connect seamlessly with booking engines, revenue management, and accounting systems, reducing manual data entry and errors.

Semper has 11 verified partners, with notable integrations including Sage, NightsBridge, and Vingcard. While fewer in number, Semper covers essential platforms like booking.com, POS systems, and stock management, offering sufficient connectivity for many hotels.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Semper?

Recent reviews reveal that Semper’s user ratings are higher overall, especially in ease of use and support. Semper’s 94% likelihood to recommend reflects strong satisfaction, with many reviews highlighting its intuitive platform and excellent support team.

Infor’s 74% recommendation rate is solid but indicates some reservations among users, particularly those citing update issues and interface concerns. Hotels in the boutique and mid-sized segments tend to rate Semper higher due to its simplicity and responsiveness.

Edge: Semper.

How Much Do Infor HMS and Semper Cost?

Infor does not publicly disclose specific pricing details, but as a large enterprise solution, its implementation and licensing costs tend to be higher and customized per hotel’s needs. Infor HMS’s value is often reflected in its extensive customization and integration capabilities.

Semper’s pricing starts at $600 per month, with no implementation fees or tiered pricing announced publicly. Its transparent, straightforward pricing appeals to hotels seeking predictable expenses without surprises.

What Type of Hotel Should Use Infor HMS?

• Hotels that require extensive customization and advanced integrations, such as large resorts, branded hotels, and properties in regions with complex operational needs.
• Hotels with a dedicated IT team capable of managing and tailoring a comprehensive system.
• Hotels that operate across multiple countries and need multi-lingual support.
• Properties that value detailed reporting and revenue management modules.

Not ideal if your hotel prefers an easy-to-learn system or has limited IT resources.

What Type of Hotel Should Use Semper?

• Hotels seeking a quick-to-implement, user-friendly PMS with core operational functions.
• Mid-sized or boutique hotels that need integrated booking, POS, and stock modules without extensive customization.
• Hotels that prioritize guest engagement features like online check-in, automated messaging, and personalized marketing.
• Properties with a focus on operational efficiency and rapid onboarding.

Not ideal if your hotel needs deep customization, complex multi-system integration, or has highly specific operational workflows.

The Bottom Line for Hotels

Infor HMS offers a robust, highly customizable platform suited for large hotels and groups with complex operational requirements. Its extensive integrations and regional presence make it a strong choice for hotels with dedicated IT support and global operations.

Semper provides an intuitive, streamlined platform that delivers core management functions efficiently, especially appealing to hotels seeking quick setup and excellent support. Its broad feature set and high user ratings make it the preferred choice for many mid-sized properties.

If you need a flexible, deeply integrated system capable of handling complex multi-system environments, Infor is your pick. If your priority is ease of use, rapid deployment, and reliable support, Semper will likely serve your hotel better.

In conclusion, for most hotels prioritizing recent positive reviews, ease of use, and support, Semper is the safer choice. However, if your property demands extensive customization and integrations, investing in Infor HMS could be worthwhile.