Logiciel Chloe vs. SkyTouch Technology:
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The Decision

Choosing a property management system (PMS) is critical for your hotel's operations. Sphère Informatique’s Chloe aims to serve real estate managers with AI-driven insights but lacks recent reviews or a broad hotel-centric track record. SkyTouch Technology, however, stands out with a proven, user-friendly cloud-based system that’s been adopted by over 119 hotels, with recent reviews highlighting its ease of use and support. Which platform will best meet your hotel’s needs?

Is Sphère Informatique or SkyTouch Better for Hotels?

Both products claim to streamline property management; however, Sphère Informatique’s Chloe is primarily designed for real estate management, not hotels. SkyTouch is explicitly built for hospitality, with features like reservation management, rate control, and guest profiles, making it more relevant for your hotel. Given that Chloe has no recent hotel reviews and SkyTouch’s user feedback remains current, SkyTouch clearly offers more hotel-specific support.

SkyTouch vs Sphère Informatique: Which Should Your Hotel Choose?

If your hotel needs an easy-to-use, cloud-based PMS with extensive hotel-specific features, go with SkyTouch. Its 119 reviews and 4.64-star ease of use rating in the last six months suggest strong recent performance. Conversely, Sphère Informatique’s Chloe, lacking reviews and a hotel focus, is less suitable unless your primary need is real estate management. For hotels, SkyTouch is the more fitting solution.

Is Sphère Informatique or SkyTouch Easier to Use?

SkyTouch’s ease-of-use rating is 4.64/5, with many reviews praising its intuitive interface and quick onboarding—some users report training new staff takes less than a day. Sphère Informatique’s rating is 0/5, with no recent reviews or user feedback available to assess usability. Based on current data, SkyTouch significantly outperforms in user friendliness.

Which Has Better Features: Sphère Informatique or SkyTouch?

SkyTouch offers 27 distinct features, including online support, housekeeping modules, guest profiles, booking engine, revenue management, and integrated CRS. Sphère Informatique provides no listed features, indicating it lacks the extensive functionality required for hotel operations. For comprehensive hotel management, SkyTouch’s feature set clearly surpasses Chloe’s.

Which Has Better Customer Support: Sphère Informatique or SkyTouch?

SkyTouch’s support scores 4.5/5, with many reviews citing helpful, responsive service, especially during onboarding. Recent reviews specify that their 24/7 support and professional staff are highly valued. Sphère Informatique, with no recent reviews, cannot be compared directly but has a zero overall rating, indicating poor or unverified support. SkyTouch’s support is the stronger choice.

Which Has More Integrations: Sphère Informatique or SkyTouch?

SkyTouch features 33 verified partners, including common integrations with SiteMinder and Onity, plus many specialized hospitality tools like GuestCentric, Impulsify, and Aavgo. Sphère Informatique only lists 11 partners, mostly European and less relevant for North American hotels. The broader, more relevant integration ecosystem favors SkyTouch.

Which Do Hoteliers Rate Higher: Sphère Informatique or SkyTouch?

SkyTouch’s recent reviews reflect an 8.61/5 NPS score and an overall 3.5/5 rating, with high praise from boutique and independent hotels. Sphère Informatique has no reviews or recent hotel-based feedback, making it impossible to compare hotel segment satisfaction. Based on available data, SkyTouch is rated higher by hotelier users.

How Much Do Sphère Informatique and SkyTouch Cost?

SkyTouch charges a $600 monthly base fee, with no indication of implementation costs or trial options. Sphère Informatique’s pricing isn’t provided, and no trial or flat fee details are available, suggesting limited transparency. For budget planning, SkyTouch’s predictable monthly fee helps, whereas Chloe’s costs are unclear.

What Type of Hotel Should Use Sphère Informatique?

• Hotels that need real estate management tools and AI-driven property insights.
• Property managers focusing on long-term tenant feedback and operational efficiency.
• Small portfolios or property owners with a primary interest in real estate analytics.
• Not ideal if your hotel requires a dedicated hospitality PMS with reservation, rate, and guest management features.

What Type of Hotel Should Use SkyTouch?

• Hotels seeking a cloud-based, easy-to-use PMS with extensive features.
• Properties that want integrated reservation, rate management, and guest profiles.
• Multi-property operators needing centralized control and reporting.
• Not ideal if your hotel relies heavily on custom reports, has significant bugs, or needs highly specialized integrations.

The Bottom Line for Hotels

SkyTouch is the clear leader for hotel property management, offering more recent reviews, a higher overall rating, and a robust feature set. Its intuitive interface and comprehensive integrations make it well-suited for hotels aiming for operational simplicity and growth. Chloe by Sphère Informatique is better aligned with real estate needs and lacks recent hotel-specific feedback, making it unsuitable for most hotel operations.

Choosing SkyTouch ensures your team benefits from a familiar, user-friendly platform with ongoing support and a proven track record in hospitality. If your property prioritizes hotel-specific features and recent positive reviews, SkyTouch is the more reliable choice. Chloe’s lack of hotel focus and recent user feedback make it a less attractive option unless your needs are strictly real estate-driven.