Planet HMS vs. RoomRaccoon HMS:
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The Decision

Choosing the right hotel management software can significantly impact your operations, revenue, and guest satisfaction. Currently, RoomRaccoon offers a more robust and recent review profile, with 484 reviews and a 4.95/5 overall rating, compared to Planet’s scant reviews and zero star ratings. Both products aim to streamline hotel operations, but their approaches and maturity levels differ sharply.

While Planet HMS promotes an all-in-one platform for larger properties, RoomRaccoon targets independent hoteliers with a feature-rich system. Which one suits your hotel’s size, needs, and growth ambitions better?

Is Planet HMS or RoomRaccoon Better for Hotels?

Planet HMS markets itself as a comprehensive, single-platform solution designed to unify many aspects of hotel management. It offers a powerful PMS, booking engine, and integrated payments, aiming to reduce complexity and operational friction. However, the absence of recent reviews and a zero-star rating suggest limited adoption and unclear customer satisfaction.

In contrast, RoomRaccoon’s platform is highly rated, with over 480 reviews and a 4.95/5 score, reflecting strong user confidence. Its focus on independent hotels, streamlined interface, and automated tools make it appealing for small to mid-sized properties. Do you prioritize a mature, well-supported system or a less proven but potentially scalable platform?

RoomRaccoon vs Planet HMS: Which Should Your Hotel Choose?

If your hotel needs a system tailored to small or independent properties, RoomRaccoon is the clear choice. Its user-friendly interface, proven in 484 recent reviews, and features like automated upselling, guest communication, and dynamic pricing are ideal for boosting revenue and operational efficiency.

If you operate a large property or portfolio requiring an enterprise-grade solution with extensive integrations and a broader scope, Planet HMS might seem appealing. But given the lack of recent reviews and its zero-star rating, it’s hard to recommend for hotels seeking proven support and ongoing development.

Is Planet HMS or RoomRaccoon Easier to Use?

RoomRaccoon enjoys a high ease-of-use rating at 4.87/5, with many reviews citing its intuitive, straightforward interface. New users report quick onboarding, minimal training, and seamless daily operations, with comments like “very user friendly” and “easy to learn.”

Planet’s platform scores a zero for ease of use and has no recent reviews to indicate its usability. Its complexity and unproven support raise concerns for teams seeking a smooth onboarding or a system their staff can adopt quickly.

Edge: RoomRaccoon.

Which Has Better Features: Planet HMS or RoomRaccoon?

RoomRaccoon offers over 57 native features, including special offers, automated reporting, loyalty programs, multi-currency support, group bookings, digital registration, and integrated housekeeping. Many features are designed specifically for small hotels and B&Bs, enabling personalized guest experiences and revenue growth.

Planet’s platform appears to have zero unique features or integrations listed, with no recent customer feedback. Its limited feature set and reliance on a broad marketplace suggest it’s less capable of meeting the needs of independent hoteliers or those wanting a full-featured, modern system.

Edge: RoomRaccoon.

Which Has Better Customer Support: Planet HMS or RoomRaccoon?

RoomRaccoon’s support scores at 4.74/5, with reviews highlighting its prompt, knowledgeable, and friendly service. Clients report that support is responsive and helpful, especially during onboarding and troubleshooting, with comments like “outstanding patience” and “support team is very attentive.”

Planet HMS, with a zero support rating and no recent reviews, provides no evidence of customer assistance quality. The lack of testimonials or support metrics raises doubts about post-sale service and ongoing customer care.

Edge: RoomRaccoon.

Which Has More Integrations: Planet HMS or RoomRaccoon?

Planet boasts 195 verified integrations, covering a broad spectrum of hospitality tools, including PMS, channel managers, and payment systems. Its extensive marketplace can be advantageous for larger properties or those with complex tech stacks.

RoomRaccoon offers 88 verified integrations, including popular partners like Sage, WuBook, and Becurious. While fewer in number, these integrations cover essential channels and systems for small to mid-sized hotels, with a focus on ease of setup and reliability.

Edge: Planet HMS.

Which Do Hoteliers Rate Higher: Planet HMS or RoomRaccoon?

RoomRaccoon’s recent reviews (8 in the last 6 months) show an average rating of 4.95/5 and a likelihood to recommend of 97%. Small and boutique hotels praise its simplicity, automation, and revenue-boosting features.

Planet’s reviews are nonexistent or outdated, with no recent feedback, star ratings, or recommendations. This absence indicates either very limited usage or unresolved issues, making RoomRaccoon the safer, more trusted choice.

Edge: RoomRaccoon.

How Much Do Planet HMS and RoomRaccoon Cost?

RoomRaccoon’s pricing starts at $1,000 per month, with no free tier or trial. Pricing transparency is clear, but the expense may be a concern for very small hotels or those on tight budgets.

Planet does not list any pricing details or trial options, suggesting it may require a bespoke quote or be primarily aimed at larger enterprises with bigger budgets.

What Type of Hotel Should Use Planet HMS?

• Hotels that operate large, multi-property portfolios needing extensive integrations.
• Teams that prefer a unified platform for everything from reservations to payments.
• Properties with a dedicated IT or support staff capable of managing complex systems.
• Hotels with the budget for a premium, enterprise-grade solution.

Not ideal if you are a small or boutique hotel seeking a proven, easy-to-use platform with recent reviews and high user satisfaction.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, B&Bs, and boutique properties looking for an all-in-one, intuitive system.
• Independent hoteliers aiming to increase direct bookings and revenue.
• Hotels that want automated guest communication and dynamic pricing.
• Operators who prioritize quick onboarding, ongoing support, and proven performance.

Not ideal if your hotel is part of a large chain or requires enterprise-level integrations and support.

RoomRaccoon vs Planet HMS: The Bottom Line for Hotels

RoomRaccoon is a highly-rated, feature-rich platform well-suited for small and independent hotels. Its current customer reviews and high satisfaction scores reflect a mature, reliable offering that supports growth and operational efficiency.

Planet HMS appears to be a less mature solution with limited recent feedback, making it a risky choice for hoteliers seeking proven support or a system that is easy to implement. Its extensive integrations may appeal to larger enterprises, but the lack of user validation raises questions.

If your hotel values a proven, user-friendly system with recent strong reviews, RoomRaccoon is the clear choice. For larger properties with complex needs and a larger budget, Planet might be worth exploring further, but caution is advised given the limited recent customer data.