Preno vs. SkyTouch Technology:
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The Decision

Choosing between Preno by Preno and SkyTouch Technology hinges on your hotel's specific management needs, budget, and operational scope. Both products aim to streamline hotel operations, reduce manual work, and improve guest experience, but they diverge in regions served, features, and user feedback. Your decision should be based on which platform aligns best with your property's size, location, and technology preferences.

Preno is a cloud-based PMS built for simplicity, with a strong focus on hotels seeking easy integration and localized support. SkyTouch, on the other hand, is a larger, US-centric platform with extensive features suitable for multi-property chains. Which system will best facilitate your hotel's growth and daily management?

Is Preno or SkyTouch better for hotels?

Preno excels with its intuitive interface, high user satisfaction, and recent reviews—144 in the last six months, compared to SkyTouch's 119, with no recent reviews. The more recent feedback on Preno suggests ongoing improvements and stronger customer support, making it a more reliable choice for hoteliers seeking reassurance.

SkyTouch’s larger review base and longer market presence indicate a mature product, but the lack of recent reviews raises questions about ongoing development and support. If your hotel values a well-documented, responsive platform with active community validation, Preno clearly outperforms SkyTouch here.

Are you prioritizing recent customer experiences and support quality? Preno is the better choice.

Preno vs SkyTouch: Which should your hotel choose?

If your hotel needs a straightforward, cloud-based system with excellent ease of use, Preno is ideal, especially if you operate boutique hotels, motels, or properties in regions outside North America. Its high review scores (4.73/5) and user-friendly interface (4.78/5) suggest less staff training and faster onboarding.

Choose SkyTouch if your hotel is part of a larger chain or operates primarily in North America, where its extensive integrations (33 partners) and detailed reporting (noted as highly informative) can support multi-property management. However, its lower overall rating (3.5/5) and older reviews (the latest being over a year old) suggest less recent support and innovation.

For quick, efficient management, Preno stands out; for complex multi-property operations in North America, SkyTouch might suffice but with caveats.

Is Preno or SkyTouch easier to use?

Preno’s ease of use is reflected in its 4.78/5 rating, with reviews praising its intuitive interface and simple operations. Users note that staff can learn the system quickly, and onboarding is smooth, supported by responsive staff.

SkyTouch is also rated highly for user-friendliness at 4.64/5, with many reviews emphasizing how it reduces training times and simplifies reservation and rate management. Nonetheless, recurring issues with bugs and glitches can complicate day-to-day use.

Edge: Preno.

Which has better features: Preno or SkyTouch?

Preno offers 8 features exclusive to it, including a guest CRM, mobile app, native email marketing, real-time status updates, automated space optimization, automated assignments, base pricing, and GDPR compliance. These features cater to small to mid-sized hotels seeking automation and guest engagement tools.

SkyTouch provides 5 features unique to its platform, such as multi-lingual support, tablet/kiosk check-in, and detailed tax configuration, which are useful for larger or multi-national properties.

In total, Preno has 22 shared features, while SkyTouch boasts 33 verified integrations.

Edge: SkyTouch.

Which has better customer support: Preno or SkyTouch?

Preno’s support ratings (4.8/5) are notably higher than SkyTouch’s (4.5/5), with reviews emphasizing prompt, helpful assistance. Hoteliers praise Preno’s support team for their quick responses, especially during onboarding, describing their service as “brilliant” and “exemplary.”

SkyTouch support is generally viewed as professional, but reviews cite delays and unresolved long-standing issues, with some users requesting more proactive bug fixes. The frequency of system bugs and glitches also impacts user confidence.

Edge: Preno.

Which has more integrations: Preno or SkyTouch?

SkyTouch offers a broader range of verified integrations—33 compared to Preno’s 17—with shared partners like SiteMinder, Revinate, and HelloShift. Its extensive partner network supports larger, multi-channel operations, especially in North America.

Preno’s integrations focus on key tools like Xero, Bookboost, and Zingle, but it lacks the same breadth. If your hotel’s tech stack relies heavily on diverse integrations, SkyTouch’s larger ecosystem could be advantageous.

Edge: SkyTouch.

Which do hoteliers rate higher: Preno or SkyTouch?

Hoteliers in boutique, bed & breakfast, and motels segments rate Preno higher, with an overall rating of 4.73/5 and 95% likelihood to recommend. Recent reviews praise its simplicity, support, and ongoing upgrades.

SkyTouch’s ratings are lower at 3.5/5, with many reviews pointing out bugs, glitches, and outdated features. It is more popular among chain hotels in North America, but overall, user satisfaction is less pronounced than Preno’s.

Edge: Preno.

How much do Preno and SkyTouch cost?

Preno’s pricing starts at $800 per month with no freemium or trial options, indicating a fixed fee for its cloud-based PMS. SkyTouch charges $600 monthly with no additional fees or trial info provided.

While Preno’s higher price may reflect its support and feature set, SkyTouch’s lower price can be attractive for smaller hotels with tighter budgets. However, additional costs for customizations or integrations may apply.

What type of hotel should use Preno?

• Hotels seeking an easy-to-use, cloud-based management system.
• Boutique hotels, motels, and bed & breakfasts.
• Properties outside North America needing localized support.
• Teams that prioritize quick onboarding and responsive support.
• Hotels looking for integrated guest CRM and email marketing.

Not ideal if:

• You operate large multi-property chains primarily in North America.
• Your hotel requires extensive customization or complex rate management.
• You need a system with a large ecosystem of integrations.

What type of hotel should use SkyTouch?

• Multi-property chains, especially in North America.
• Hotels prioritizing detailed reporting and rate management.
• Properties needing multiple integrations with industry partners.
• Teams comfortable with a platform that supports complex reservation workflows.
• Hotels that value a cloud-based system with remote access.

Not ideal if:

• Your hotel is a boutique or independent property outside North America.
• You prefer a system with high customization and fewer bugs.
• You seek a mobile app with advanced features.

The Bottom Line for Hotels

Preno and SkyTouch each serve distinct hotel segments, with Preno excelling in ease of use, recent reviews, and support. Its focus on smaller to mid-sized properties across various regions makes it a versatile choice for hoteliers seeking simplicity and reliability.

SkyTouch offers broader integrations and features tailored for larger chains, primarily in North America. However, its older reviews and frequent bugs suggest it’s better suited for established properties with dedicated IT support.

If your hotel values recent user feedback, streamlined operations, and excellent support, Preno is the clear winner. For multi-property chains with complex needs and extensive integrations, SkyTouch can work but with caution regarding ongoing bugs and support concerns.