Stayntouch vs. VIPS PMS:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and revenue. Both Stayntouch and VIPS PMS aim to simplify management tasks, but they differ in market presence, features, and user feedback. Stayntouch, with its extensive reviews and recent positive feedback, is often seen as a more proven option for hotels seeking a user-friendly, scalable solution. How do these two systems compare in key areas that matter to your team?

Is Stayntouch or VIPS PMS Better for Hotels?

Stayntouch offers a cloud-based platform praised for its intuitive interface, ease of use, and robust integrations, especially popular among mid-size and boutique hotels. VIPS PMS, while feature-rich, is less widely reviewed and has limited market presence outside Europe, making its long-term reliability less documented. When it comes to recent user feedback, Stayntouch’s 317 reviews and a high NPS score suggest a more dependable choice for hotels needing proven support.

Both platforms aim to improve operational efficiency, but Stayntouch's recent updates and extensive third-party integrations give it an edge. How important is proven performance and recent user feedback in your decision?

Stayntouch vs VIPS PMS: Which Should Your Hotel Choose?

If your hotel needs a flexible, mobile-friendly PMS with extensive third-party integrations, go with Stayntouch. It’s especially suited for boutique, independent, and branded hotels looking to enhance guest experiences and streamline operations.

If your hotel relies heavily on native marketing tools, CRM, and point-of-sale features, then VIPS PMS might appeal more, especially for properties in Europe with simpler operational needs. However, given the more extensive reviews and recent positive feedback, Stayntouch’s broader functionality and proven track record make it the safer choice for most hotels.

Is Stayntouch or VIPS PMS Easier to Use?

Stayntouch is rated 4.7/5 for ease of use, with many reviewers praising its intuitive interface, quick onboarding, and mobile capabilities. Users consistently mention how new staff learn the system quickly and how the interface reduces operational confusion.

VIPS PMS has limited review data, with no recent ratings available, which makes it difficult to assess its usability. Based on available feedback, Stayntouch’s modern, cloud-based design and user-friendly screens give it a clear advantage.

Edge: Stayntouch.

Which Has Better Features: Stayntouch or VIPS PMS?

Stayntouch boasts 49 features, including mobile check-in, integrated ID scanner, online checkout, guest messaging, shift planning, and multi-currency support — many of which are absent in VIPS. VIPS offers native email marketing, guest CRM, gift vouchers, automated reminders, employee messaging, and EPoS, making it a strong option for properties needing marketing and POS features.

However, the sheer number of shared features (39) and Stayntouch’s additional unique functionalities make it more comprehensive for modern hotel operations.

Edge: Stayntouch.

Which Has Better Customer Support: Stayntouch or VIPS PMS?

Stayntouch’s support is highly rated at 4.68/5, with reviewers highlighting its helpful onboarding, quick response times, and proactive support team. Many mention the ease of contacting support without ticketing delays and praise their ongoing upgrades.

VIPS has no recent or detailed review data on support quality, making a direct comparison difficult. Given the recent feedback and high ratings for Stayntouch, it maintains a strong support reputation.

Edge: Stayntouch.

Which Has More Integrations: Stayntouch or VIPS PMS?

Stayntouch integrates with 188 verified partners, including popular systems like RoomPriceGenie, SiteMinder, and Unifocus, offering open API access. VIPS connects with just 11 verified partners, with only 7 overlapping with Stayntouch’s integrations.

This extensive integration ecosystem allows Stayntouch to serve as a central hub for various hotel systems, reducing manual work and siloed data.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Stayntouch or VIPS PMS?

Stayntouch’s 317 reviews with a 4.56/5 rating, and a 94% likelihood to recommend, demonstrate strong user satisfaction. Hotels across segments, especially boutique and independent hotels, rate it highly; for example, Catbird Hotel experienced a 20-point increase in guest satisfaction after implementation.

VIPS scores no recent reviews, so its user ratings are unavailable. The recent, detailed feedback for Stayntouch suggests higher overall hotel satisfaction.

Edge: Stayntouch.

How Much Do Stayntouch and VIPS PMS Cost?

Both systems have a base price of $800, with no additional implementation fees or trial options disclosed. The pricing models are straightforward, but without clear details on licensing or potential add-ons, assessing value beyond the base price is challenging.

Since Stayntouch is more widely adopted and reviewed, its overall value is better supported by user feedback.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a mobile-friendly, cloud-based PMS that simplifies daily operations.
• Boutique, independent, and branded hotels aiming for intuitive reservation and guest management.
• Hotels needing extensive third-party integrations and multi-property management.
• Properties prioritizing security, remote access, and scalability.
• Teams that want a modern interface that reduces staff training time.

Not ideal if you operate a small hotel with minimal operational complexity or require deep native marketing features.

What Type of Hotel Should Use VIPS PMS?

• Hotels in Europe or regions where VIPS is already established.
• Properties requiring native email marketing, guest CRM, or POS functionalities.
• Hotels with straightforward operations that prioritize native features over extensive integrations.
• Teams that prefer an all-in-one system with modular capabilities.

Not ideal if your hotel needs proven scalability, recent reviews, or extensive third-party integrations.

The Bottom Line for Hotels: Stayntouch or VIPS PMS?

Stayntouch is a cloud-based PMS designed for hotels seeking a scalable, easy-to-use platform with strong support and integrations. Its recent reviews and high ratings confirm its effectiveness in improving operational efficiency and guest experiences.

VIPS offers an all-in-one management solution with native marketing and POS features, but its limited review data and regional focus make it less reliable for global or growing properties.

Choose Stayntouch if you want a proven, flexible system with recent positive hotel reviews. Opt for VIPS if your needs are primarily native marketing and POS features, and your hotel operates mainly in regions where VIPS has a strong presence.

In conclusion, for most hotels looking for a mature, well-supported PMS with extensive integrations and a user-friendly interface, Stayntouch stands out as the more dependable option based on recent data.