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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
The Portier App help us to get in touch with our Hotel Guest and to offer a better Service.
Guests love the idea to have Internet access everywhere and so all information they need.
The contact with the Service is always plesent and the help quicky.
何が嫌いですか、または改善できると思いますか?
Nothing to say for the moment.
4.0
とても良い
使いやすさ
4.0/5
顧客サポート
5.0/5
ROI
3.0/5
実装
N/A
The Portier App help us to get in touch with our Hotel Guest and to offer a better Service.
Guests love the idea to have Internet access everywhere and so all information they need.
The contact with the Service is always plesent and the help quicky.
Excellent solution for hotels with an international guests. Hotels staff can easily communicate with guests via GoPortier chat. Unlimited worldwide calls is a huge benefit as well as wifi hotspot with the possibility to share with up to 5 devices. Professional customer support staff makes cooperation with GoPortier very easy and extremely handy.
何が嫌いですか、または改善できると思いますか?
It would be good to have an in app shopping option on the devices. Then it will be possible to run hotel's shops via GoPortier.
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
5.0/5
ROI
4.0/5
実装
5.0/5
Excellent solution for hotels with an international guests. Hotels staff can easily communicate with guests via GoPortier chat. Unlimited worldwide calls is a huge benefit as well as wifi hotspot with the possibility to share with up to 5 devices. Professional customer support staff makes cooperation with GoPortier very easy and extremely h...
Push up message very nice that can push the information to alert guest and also insert picture that let guest very easy for guest and butler to communication, but if can insert picture more that one will be better.
何が嫌いですか、または改善できると思いますか?
Signal not very good via communication , sometime cant hear other and sometime have robot sound.
Chat with butler sometime guest send message to butler and have alert sound when we reply, but in a few minute the sound alert again without text. it like a double alert.
When people call the Portier no name appear with the phone ring.
The battery runs out very fast.
4.0
とても良い
使いやすさ
4.0/5
顧客サポート
4.5/5
ROI
N/A
実装
N/A
Push up message very nice that can push the information to alert guest and also insert picture that let guest very easy for guest and butler to communication, but if can insert picture more that one will be better.
Portier helps make life a lot easier for us, the hotel, to communicate to guests. Best of all is that it is paperless and reduces the amount of paper/ printout on promotions, information etc.
Portier is real time. Things updated are instantly push out on all devices.
何が嫌いですか、または改善できると思いますか?
Whilst Portier 2.0 UI is much better - cleaner with more options on layout the endless scrolling may not work too well when you have a large database of content. Some may be buried low in the "page" and guest might not scroll down far enough to see it. The good thing is that Portier do listen and make the needed change to perfect the users' experience better.
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
5.0/5
ROI
N/A
実装
5.0/5
Portier helps make life a lot easier for us, the hotel, to communicate to guests. Best of all is that it is paperless and reduces the amount of paper/ printout on promotions, information etc.
Portier is real time. Things updated are instantly push out on all devices.
Guests can ring any calls for free. It is quite convenience for foreigners. Reducing the paper because the hotel can send message via Portier to guest instead.
何が嫌いですか、または改善できると思いますか?
The mobile for Front Office should have the same function as the guests because it will be easier to urge the guests to give us the comments on TripAdvisor and show the information to them.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Guests can ring any calls for free. It is quite convenience for foreigners. Reducing the paper because the hotel can send message via Portier to guest instead.
All functions in the smartphone are well designed which serve our needs in order to deliver service beyond guests expectation while staying.
何が嫌いですか、または改善できると思いますか?
Smartphone at the Front Desk for our Guest Experience team has limited functions. If possible, we would like to have all functions as same as the ones in the guestrooms.
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
5.0/5
ROI
3.5/5
実装
4.0/5
All functions in the smartphone are well designed which serve our needs in order to deliver service beyond guests expectation while staying.