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MARKETING
Smart offers and confirmations with the dailypoint Booking Manager
Not yet verified
This case study hasn't been verified by The Living Circle yet
The Storchen is one of the leading luxury hotels in Zurich and throughout Switzerland. It is characterized by a high individuality, combined with perfect guest service. Exactly this requirement had the management also for the guest communication.
Why it matters:
Before using daiIypoint, the creation of offers and confirmations required numerous manual steps. Although there was a customized communication, but this was very time-consuming and ultimately did not meet the optical requirements.
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The hotel wanted to simplify the processes and achieve better results. A system was sought that enables guest communication, which largely works automatically, but can still be supplemented and adapted. All data had to be GDPR-compliant, manageable, and centrally retrievable.
Top 3 Core Objectives:
Simplify & automize the processes
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Automate Guest Communication: A system was sought that enables guest communication, which in large part works off automatically, but can still be supplemented and adapted.
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GDPR compliance: All data had to be GDPR compliant, manageable and centrally retrievable
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Avoid double maintenance: The double maintenance of content and designs between the PMS and the Booking Engine should be avoided
Innovators Mentioned
The Living Circle
dailypoint™
Vivienne Anderhub
The hotelier hasn't yet verified the case study.
CRM Specialist
The Living Circle
"We work with dailypoint because the integration between the Booking Manager module and our PMS works really well."
Vivienne Anderhub
CRM Specialist
👍 CRM Specialist
Vivienne Anderhub
said that Benefitial Integrations:
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"We work with dailypoint because the integration between the Booking Manager module and our PMS works really well."
⚖️ The selection process:
During their research process, Vivienne Anderhub
evaluated dailypoint™'s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that dailypoint™ was the best fit solution:
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CRM Specialist Vivienne Anderhub said, about their decision: "dailypoint is a valuable partner, provides software solutions made and hosted in Germany and fulfill the service standard we expect from our partners."
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The results:
With the Booking Manager of dailypoint, the reservation staff can now meet the high-quality standards of management and guests.
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Highly individualized offers and confirmations can be sent quickly and efficiently via Whitelisted Server
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Receipt can be ensured and controlled. Lost revenue based on non-delivered confirmations is history.
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The communication is tailormade to the recipient. The Booking Manager draws the necessary information from the adjusted, central guest profiles in dailypoint.
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