Case Study

Replacing Manual Work with an All-in-One Platform at Gambino Hotels

Antoaneta Alexandrova

Clock · 5月 08, 2026

Gambino Hotels operates multiple properties with a focus on efficient, streamlined hotel operations. Their previous systems required manual processes, especially for payments and daily tasks. With Clock, they now manage operations, payments and reporting in one platform with a higher level of automation.

Why it matters: Hotel teams often rely on manual processes and multiple systems, which increases workload and operational complexity. Clock allows Gambino Hotels to automate core operations and manage everything in one platform, reducing manual work and improving efficiency.

By automating repetitive processes and bringing operations into one platform, Gambino Hotels has reduced manual work and allowed staff to focus more on guest interactions. Faster onboarding also helps teams scale more easily as the group expands. In a market with staffing challenges and rising operational costs, a system that reduces manual work, minimizes errors and improves efficiency provides a clear operational advantage.

Top 3 Core Objectives: Replace manual processes with automation, replace complex systems with one platform, and simplify daily operations.

Automate manual processes: Daily operations required manual steps such as entering payment data, processing transactions and running reports, which increased workload and risk of errors. 👉"We wanted to rethink daily hotel operations and rebuild our core system-the PMS.
Replace complex systems: Previous systems were complex, slow and required extensive onboarding, making them difficult for employees to use independently.
Simplify operations: Managing hotel operations required consistent workflows and efficient processes across properties.

"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."

Carsten Werblow

Head of Operations Gambino Hotels

👍 Head of Operations Gambino Hotels Carsten Werblow said that Faster processes, quicker onboarding, and more time for our team and our guests—thanks to automation of tasks that used to be done manually:

"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."

⚖️ The selection process: During their research process, Carsten Werblow evaluated Clock's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Clock was the best fit solution:

Head of Operations Gambino Hotels Carsten Werblow said, about their decision: "Of course, we looked at other PMS solutions. In the end, three were relevant. One of them was too close to the old systems. The second one felt too unfinished. And with Clock, we were in a good place, and we had the feeling that, as a partner, we were taken seriously. Clock was also just starting in Germany at that time, and we felt we were going in the right direction with them. Plus: two family-run or privately run companies."

📈 The results: Clock automates daily operations and brings payments, reporting and guest management into one platform, reducing manual work, lowering error rates and improving efficiency. Before Clock, operations were handled across multiple systems. Today, everything is managed in one platform.

Result 1: Reduced manual work Manual processes such as payment handling and reporting are now automated, saving time for the team. 👉 “Things that used to be done manually are automated today… the error rate also gets lower.”
Result 2: Lower error rates Automation reduces the risk of manual input errors, particularly in payments and daily operations. 👉 “Employees gained more time… Win-win.”
Result 3: More time for guests With fewer repetitive tasks, staff can focus on guest interaction instead of administrative work.