Case Study

How Calaway's Amusement Park Leverages WebRezPro's Cloud PMS to Generate Seamless Online Bookings

Sarah Duguay

WebRezPro · 2月 04, 2023

Calaway Park uses WebRezPro to manage its campground, ensuring guests have a hassle free experience during the busy reservation season.

Why it matters: They receive approximately 4,150 reservations in 100 days, and WebRezPro makes it possible to organize them all without mistakes.

The system’s online bookings, real time inventory management, flexible rates, and mobile capabilities make everything run smoothly.

Top 3 Core Objectives: Staff had to have a system they could access from anywhere to sell different types of campsites and special packages.

Flexible System Access: They needed a system without a server they could get to both on and offsite.
Strong Online Booking Engine: Their online booking engine needed to sell not only campsites but special packages, meal vouchers, and admission for their adjacent amusement park.
Offer Multiple Rates: They required customized inventory setup where sites could be assigned their own utilities and rates, and guests could search based on those specific requirements.

"WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would highly recommend WebRezPro."

Bob Williams

General Manager

👍 General Manager Bob Williams said that they appreciate WebRezPro’s affordability:

"WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would highly recommend WebRezPro."

⚖️ The selection process: During their research process, Bob Williams evaluated WebRezPro's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that WebRezPro was the best fit solution:

General Manager Bob Williams said, about their decision: "Our number one decision was to make the move to a real-time, accurate, easy-to-use system for our guests. We wanted to ensure our campground inventory was maximized."

📈 The results: They can now use WebRezPro to handle reservations and sell packages anywhere, anytime.

They can solve problems and login to their system whenever they need to, whether or not they’re physically on site.
WebRezPro’s integrated online booking engine ensures they can offer different packages, rate types, and add-ons.
WebRezPro enables them to shift their rates whenever needed and charge more for popular days.