Linden Row Inn’s on-property PMS was over 10 years old when the management team decided it was time to upgrade.

OPERATIONS

Linden Row Inn decided they needed a change to streamline operations and enhance the guest experience. Enter WebRezPro.

Why it matters: Their old system wasted time and caused errors. They required a modern, cloud-based platform to future-proof their business.

WebRezPro offered direct integration with their online distribution channels, their credit card processor, and other systems while providing secure remote access.

Top 3 Core Objectives: They looked for a system with remote access, group booking capabilities, and connections with their online distribution channels.

Integrates With Online Distribution: They needed a system that could connect directly with their online distribution channels, so they could keep track of inventory and not have to type everything twice.
Remote Access: Because the owners were based in another city, Linden Row Inn had to have a system they could access remotely and from multiple devices if needed.
Group Bookings Feature: Linden Row Inn required a system with the ability to organize groups and attach reservations to the appropriate group.

Innovators Mentioned

Linden Row Inn

WebRezPro

Vishal Savani

Managing Director

Linden Row Inn

"We also loved the fact that it was inexpensive and easy to set up."

Vishal Savani

Managing Director

👍 Managing Director Vishal Savani said that they’re glad that WebRezPro comes with few hassles–budgetary or otherwise:

"We also loved the fact that it was inexpensive and easy to set up."

⚖️ The selection process: During their research process, Vishal Savani evaluated WebRezPro's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that WebRezPro was the best fit solution:

Managing Director Vishal Savani said, about their decision: "We love the fact that the WebRezPro team is always quick to troubleshoot an issue and intend to use WebRezPro for future additions to our portfolio."

📈 The results: In WebRezPro, they found a cloud-based system with the right OTA and GDS integrations, a top notch online booking engine, and group reservation capabilities.

Most major OTAs connect directly to WebRezPro, so they no longer have issues with "phantom" reservations that were never entered into the system.
Around a quarter of their bookings now come through WebRezPro’s commission-free, direct online booking engine on their website.
With WebRezPro they can now track group blocks, make allocations, release them, and not have to worry about mistakes that could cause an oversell.

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