Agilysys PMS vs. Clock PMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency, guest satisfaction, and overall profitability. Agilysys PMS by Agilysys Hospitality Solutions and Clock PMS by Clock are both established players in this space, each claiming to streamline hotel management. While both aim to improve your team’s workflow, they diverge significantly in features, user experience, and market focus. Which one aligns better with your hotel’s specific needs?

Both products promise to cover core PMS functions like reservations, guest profiles, invoicing, and front desk operations. However, Agilysys emphasizes its deep integration within the hospitality ecosystem, while Clock promotes its all-in-one, cloud-based approach designed for busy-day management. So, which system offers the right fit to help your hotel thrive?

Is Agilysys PMS or Clock PMS Better for Hotels?

Agilysys PMS is designed to serve complex hotel environments, particularly resorts, casinos, and larger properties, with a focus on extensive integration and detailed guest profiles. Its platform is built on a solid reputation, with a track record spanning over 60 years, but it has fewer reviews overall—42, with only 12 recent ones in the last six months.

In contrast, Clock PMS boasts a significantly higher review count—251 reviews, with only 6 in the past six months—making its recent feedback more relevant and reliable. It scores higher in user ratings, with a 4.8/5 overall and a 84/100 on the HotelTechReport (HTR) Score, compared to Agilysys’s 3.22/5 and 73.2/100, respectively. Support and onboarding are notably better for Clock, with ratings of 4.75/5 and 4.71/5, versus Agilysys’s 3.92/5 and 3.69/5.

Both systems address core hotel management needs, but Clock’s more recent and more numerous reviews suggest it provides a more current and user-validated experience. Given the trend, Clock’s superior ratings and review volume make it the more reliable choice for most hoteliers today.

Clock PMS vs Agilysys PMS: Which Should Your Hotel Choose?

If your hotel operates at a high volume, requires frequent updates, and values ease of onboarding and support, Clock PMS is likely the better fit. Its extensive feature set—including online check-in, guest portals, automated payments, and real-time synchronization—caters well to dynamic environments like city hotels, hostels, and B&Bs.

On the other hand, if your hotel is a luxury resort, casino, or a property with complex integrations and a need for highly customized solutions, Agilysys may serve you better. Its robust system handles large-scale operations and complex guest profiles, but it’s less favored for ease of use and recent updates.

For properties seeking quick deployment, high responsiveness, and a modern interface, Clock’s focus on user experience and ongoing development make it the clear choice. Conversely, Agilysys suits properties that prioritize extensive integration and tailored solutions over simplicity.

Is Agilysys PMS or Clock PMS Easier to Use?

Clock PMS receives a higher ease-of-use rating—4.78/5 compared to Agilysys’s 4.36/5—reflecting its modern, intuitive interface and streamlined workflows. Users praise Clock’s simple onboarding, quick staff training, and clear navigation, with many reviews highlighting how new employees pick it up easily.

Agilysys, while considered user-friendly, has a more complex setup with a larger number of buttons and sub-menus, leading to a steeper learning curve. Some users mention that Agilysys’s interface can be overwhelming initially, especially for seasonal staff or smaller teams.

Edge: Clock PMS.

Which Has Better Features: Agilysys PMS or Clock PMS?

Agilysys offers a total of 52 shared features with Clock but includes 2 exclusive functionalities: SMS guest communication and mobile notes & tasks. These focus on guest engagement and staff mobility, which are vital for full-service properties.

Clock, however, provides an additional 6 unique features, including EPoS, multi-currency, multi-lingual support, gift vouchers, and a cloud-based platform. Its extensive set of integrations, online check-in, guest portals, and automation tools are particularly valuable for mid-sized and smaller hotels aiming for modern, guest-centric operations.

Overall, Clock’s broader feature set and flexibility give it the edge in operational versatility.

Edge: Clock PMS.

Which Has Better Customer Support: Agilysys PMS or Clock PMS?

Clock PMS consistently receives higher support ratings—4.75/5—thanks to its proactive, responsive team, and a reputation for rapid problem resolution. Users highlight its ongoing updates and attentive customer service as major strengths.

Agilysys’s support scores lower at 3.92/5, with reviews mentioning slower responses and some frustration over delays in feature enhancements. While Agilysys offers dedicated solutions for large properties, its support responsiveness lags behind Clock’s.

Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Agilysys PMS or Clock PMS?

Clock’s overall score of 84/100 and a 95% likelihood to recommend reflect its recent popularity among hoteliers, especially in boutique, city, and B&B segments. Its reviews emphasize ease of use, speed, and support, particularly from independent and boutique properties.

Agilysys’s lower ratings—73/100 on the HTR Score and a 79% recommendation—are based on fewer reviews and older feedback, with some users citing system crashes and limited support responsiveness.

Edge: Clock PMS.

How Much Do Agilysys PMS and Clock PMS Cost?

Agilysys PMS charges a base price of $1,000, with no free trial or transparent monthly or per-room fees. Its pricing structure suggests it might be more suitable for larger properties with complex needs and budgets for implementation.

Clock PMS costs $600 upfront, with no ongoing connection fees or hidden charges. Its transparent, lower entry price makes it appealing for a wide range of hotel sizes, especially smaller properties seeking affordability and ease of setup.

What Type of Hotel Should Use Agilysys PMS?

• Hotels that operate large resorts, casinos, or extensive properties needing complex integrations.
• Properties that require detailed guest profiles and customized solutions.
• Large-scale operations with multiple modules like spa, sales, and F&B.
• Hotels prioritizing system stability and scalability over ease of use.
• Teams that value a traditional, established vendor with a long history in hospitality.

Not ideal if you seek quick deployment, modern UI, or high responsiveness from support.

What Type of Hotel Should Use Clock PMS?

• Small to mid-sized hotels, hostels, B&Bs, and boutique properties.
• Hotels prioritizing mobile access, automation, and guest engagement.
• Teams seeking an easy-to-use, cloud-based platform for rapid onboarding.
• Properties with fluctuating staff or seasonal employees needing simple training.
• Hotels looking for a flexible system with extensive integrations and automation.

Not ideal if your hotel relies heavily on complex, highly customized solutions or operates in a very niche, luxury segment requiring specialized systems.

Clock vs Agilysys: The Bottom Line for Hotels

At its core, Agilysys offers a comprehensive, large-scale PMS designed for properties with complex operational needs. Its strengths lie in deep integrations, detailed guest profiles, and tailored solutions, making it ideal for resorts and casinos.

Clock PMS, by contrast, is a modern, cloud-based system that excels in ease of use, rapid deployment, and ongoing support. Its extensive feature set, competitive pricing, and highly positive recent reviews make it the preferred choice for most small to medium-sized hotels.

Choose Agilysys if your property requires extensive customization, scalability, and integration with specialized systems. Opt for Clock if you need a straightforward, reliable platform that enhances operational efficiency and guest experience with minimal fuss.