The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
| 细分市场 |
|
|
|---|---|---|
| 小型(10-24 间客房) ▾ | #11 117 条评价 | #44 8 条评价 |
| 中型(25-74 间客房) ▾ | #7 157 条评价 | #25 24 条评价 |
| 大型(75-199 间客房) ▾ | #17 9 条评价 | #19 9 条评价 |
| 超大型(200+ 间客房) ▾ | #11 5 条评价 | #24 2 条评价 |
按物业类型
| 细分市场 |
|
|
|---|---|---|
| 精品酒店 ▾ | #8 165 条评价 | #28 24 条评价 |
| 豪华酒店 ▾ | #11 80 条评价 | #23 26 条评价 |
| 品牌/连锁酒店 ▾ | #8 62 条评价 | #29 8 条评价 |
| 长住酒店 ▾ | #9 27 条评价 | #31 6 条评价 |
按区域
| 细分市场 |
|
|
|---|---|---|
| 北美 ▾ | #17 30 条评价 | #22 20 条评价 |
| 欧洲 ▾ | #3 228 条评价 | #24 17 条评价 |
| 亚太 ▾ | #11 13 条评价 | #28 1 条评价 |
| 中东 | #17 2 条评价 | — |
Choosing between Clock PMS and Infor HMS centers on your hotel’s operational needs and growth ambitions. Both systems aim to streamline management tasks, but their approach, features, and user experience differ significantly. Clock PMS offers a modern, all-in-one cloud platform with a focus on automation and guest engagement, while Infor HMS provides a comprehensive, scalable system with deep customization options. Which one best fits your hotel’s unique requirements?
Clock PMS and Infor HMS are both property management systems designed to improve efficiency and guest satisfaction. Clock PMS’s strength lies in its extensive feature set tailored for busy-day realities, with a user-friendly cloud interface supported by 251 recent reviews emphasizing ease of use and modern automation. In contrast, Infor HMS, with fewer recent reviews (only 46, none in the last six months), is a more traditional, customizable platform praised for its integration capabilities but criticized for its interface and update issues. Given the recency and volume of Clock PMS reviews, it provides a more current and reliable picture of user satisfaction.
If your hotel needs a feature-rich, easy-to-adopt platform capable of handling complex operations across multiple channels, Clock PMS is the clear choice. Its robust suite of 39 exclusive features (like booking engine, EPoS, integrated CRS, and native guest app) supports high-volume, dynamic environments, especially boutique and city center hotels. Conversely, if your hotel prioritizes deep customization, integration with legacy systems, and on-premise deployment, Infor HMS’s flexible architecture and extensive partner network may suit you better. Your decision hinges on whether you prefer a modern, all-in-one SaaS solution or a customizable, scalable system.
Clock PMS boasts a high ease-of-use rating of 4.78/5, with many reviews highlighting its intuitive interface and straightforward onboarding process. Users mention that training new staff is simple and quick, with the platform’s design reducing operational confusion. In contrast, Infor HMS scores 3.88/5, with some users citing a less intuitive interface and a steeper learning curve, especially during updates. Support responsiveness is stronger with Clock, which further facilitates smoother adoption. Edge: Clock PMS.
Clock PMS offers 39 features exclusive to its platform, including a booking engine, EPoS, digital registration, guest messaging, online check-in/out, guest app, automated reminders, and real-time reporting. It integrates these capabilities into one system without additional costs on integrations. Infor HMS provides a core set of features, with only one exclusive feature—on-premise deployment—and relies heavily on integrations for extended functionality. While Infor’s core modules are solid, Clock’s broader feature set, especially for guest engagement and automation, gives it a distinct edge. Edge: Clock PMS.
Clock PMS has a customer support score of 4.75/5, with recent reviews praising its quick, helpful responses and proactive service. Many users note that support is a key reason for their continued satisfaction. Infor HMS scores 4.04/5, with some reviews mentioning support as generally responsive but occasionally inconsistent, especially during software updates. While Infor’s support is competent, Clock’s more recent, highly-rated service offers a clearer advantage. Edge: Clock PMS.
Clock PMS boasts 111 verified partners, including major players like Profitroom, Fairmas, and Booking.com, with 41 shared partnerships with Infor. It offers no connection fees on integrations, providing flexibility in connecting third-party tools. Infor HMS, with 113 partners, also covers key integrations but is noted for its focus on enterprise-level, on-premise solutions. The compatibility and ease of integration appear comparable, but Clock’s slightly broader network and no extra charges give it an advantage for hotels seeking diverse, flexible integrations. Edge: Clock PMS.
Clock PMS’s recent reviews (6 in the last 6 months) reflect a high overall rating of 4.8/5, with a 95% likelihood to recommend, especially among boutique, city center, and independent hotels. Its high NPS score (9.47/10) signifies strong customer loyalty. Infor HMS, with only 46 reviews and no recent feedback, shows a lower overall rating of 4.04/5 and a recommendation likelihood of 74%. The recent, plentiful reviews for Clock PMS indicate more current, positive hotelier experiences. Edge: Clock PMS.
Clock PMS is priced at a flat $600 monthly fee, with no trial or implementation costs disclosed. Its transparent pricing makes budgeting straightforward. Infor HMS does not list specific prices publicly, emphasizing a tailored quote based on hotel size and needs, which can mean higher costs and less predictability. For hotels seeking clarity and predictable expenses, Clock PMS offers a clear value proposition.
Clock PMS and Infor HMS are both solid hotel management solutions, but they serve different hotel profiles. Clock PMS’s core strength is its modern, easy-to-use, all-in-one cloud platform that prioritizes automation and guest engagement, supported by a large volume of recent, positive reviews. Infor HMS, while offering deep customization and integration, lags behind in recent user satisfaction and ease of use, especially considering its fewer, older reviews.
If your hotel values simplicity, quick deployment, and a comprehensive feature set, Clock PMS is the better choice. It delivers more current hotelier feedback, higher ratings, and a broader array of features that cater to busy-hotels seeking efficiency. However, if you require an enterprise-level, highly customizable on-premise system with deep integrations, Infor HMS might suit you better despite its older, less recent review data.
In summary, for most hotels today, especially those looking for a modern, cloud-based management platform with proven user satisfaction, Clock PMS emerges as the stronger, more reliable option.
我们分析了 6 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"Clock is best all-in-one platform for managing hotel and event operations in one connected environment. It makes it easy to track bookings, organize group reservations, and handle..."
该目标暂无已发布的案例研究。
"Elegancia selected Clock for its flexibility, strong integration capabilities, and robust multi-property management—an essential requirement for a growing hotel group. The ability..."
该目标暂无已发布的案例研究。
"Quicker service, reduced request errors, and more consistent operations, resulting in higher guest satisfaction"
该目标暂无已发布的案例研究。
酒店从业者喜爱的方面
Clock PMS+ 提供丰富的功能,有助于管理酒店运营和活动。然而,一些用户发现功能繁多,难以管理,建议改进其组织方式。
该软件通过节省时间并简化部门之间的沟通和协调,显著提高了运营效率,为员工和客人带来更顺畅的体验。
用户对响应式支持服务和定期更新表示赞赏,这些更新引入了新功能和改进,确保了系统的可靠性和与用户需求的相关性。
酒店从业者提出异议的方面
用户偶尔会遇到以代码形式显示的错误消息,这让他们难以快速解决问题。直接从错误消息导航到问题可以提升用户体验。
报告功能虽然全面,但速度较慢,限制了其目前的有效性。用户建议进行优化,以解锁更多强大的功能。
排名更高的方面
独特功能
酒店从业者喜爱的方面
Infor HMS 普遍被认为易于导航,具有直观的多方面搜索选项。然而,一些用户发现用户界面缺乏美感,并认为它可以更直观。
报告功能经常被强调。用户喜欢标准报告和创建自定义报告的功能,这有助于进行详细的性能跟踪。然而,有些人发现更新会破坏报告格式和功能。
Infor HMS 因其与 Booking.com、HRS 和 Expedia 等预订平台的无缝集成而受到称赞。这大大减少了手动输入错误并提高了管理预订的效率。
酒店从业者提出异议的方面
Infor HMS 的支持团队因其响应能力和专业性而备受赞誉,这对于快速解决问题至关重要。用户对支持代表如何指导他们解决问题表示赞赏。
Infor HMS 普遍被认为易于导航,具有直观的多方面搜索选项。然而,一些用户发现用户界面缺乏美感,并认为它可以更直观。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。Clock PMS 和 Infor HMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。Clock PMS 提供 111 个经验证的集成合作伙伴,而 Infor HMS 提供 113 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Clock PMS 在易用性方面领先,评分为 4.8/5 对比 3.9/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
Clock PMS:否。Infor HMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。Clock 的 HT Score 为 84,Infor 的为 22。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
|---|---|---|
| 客户评分与评价 |
|
用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
|
技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
|
该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
|
该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
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