The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
摘要
我们分析了 326 条经验证的酒店从业者评价,比较了功能集、定价和真实案例研究,以全面解析每个平台的优势。最佳选择取决于您的物业类型和优先事项:
innRoad 表现出色 在 客户支持 方面 — 尤其适合 brand 类型的物业 (4.6/5) ,拥有独特功能如 Native Email Marketing and Revenue Management Module.
Shiji Group 表现出色 在 易于使用 方面 ,拥有独特功能如 Guest profiles and Tablet/Kiosk Check-in.
基于 HTR 上 326 条经验证的酒店从业者评价的并排评分。
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| 起始价格 | From $300/mo | From $1,200/mo |
| 经验证的评价 | 292 | 34 |
在分析了 326 条经验证的评价后,innRoad 用户最看重其 客户支持, 报告和收入管理, 预订引擎和 ota 集成,而 Shiji Group 用户则强调 易于使用, 支持团队, 执行。点击任意主题查看评价者的反馈。
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执行
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磁带图
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培训材料
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报告和分析
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信用卡处理
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各产品在不同物业规模、类型和区域的 物业管理系统 供应商中的排名——基于各细分市场中酒店从业者的经验证评价。
按酒店规模
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| 小型(10-24 间客房) ▾ | #6 179 条评价 | #53 2 条评价 |
| 中型(25-74 间客房) ▾ | #16 47 条评价 | #31 17 条评价 |
| 大型(75-199 间客房) ▾ | #13 11 条评价 | #11 13 条评价 |
| 超大型(200+ 间客房) ▾ | #9 5 条评价 | #22 2 条评价 |
按物业类型
| 细分市场 |
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| 精品酒店 ▾ | #12 96 条评价 | #33 17 条评价 |
| 豪华酒店 ▾ | #15 45 条评价 | #24 25 条评价 |
| 品牌/连锁酒店 ▾ | #16 33 条评价 | #22 19 条评价 |
| 长住酒店 ▾ | #13 17 条评价 | #45 2 条评价 |
按区域
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| 北美 ▾ | #3 275 条评价 | #33 4 条评价 |
| 欧洲 ▾ | #34 5 条评价 | #30 8 条评价 |
| 亚太 ▾ | #39 1 条评价 | #14 5 条评价 |
| 中东 ▾ | #34 0 条评价 | #5 14 条评价 |
Choosing between innRoad by innRoad and Shiji Daylight PMS comes down to your hotel’s size, operational needs, and budget. Both systems aim to streamline property management, but innRoad is primarily designed for smaller to midsize properties with a focus on ease of use and revenue growth, while Shiji caters to larger, multi-property groups seeking extensive customization and integration. Do you need a straightforward, cost-effective solution or a scalable platform for complex operations?
innRoad is favored for its simplicity, robust support, and proven impact on direct bookings. In contrast, Shiji offers a broader feature set, higher scalability, and a global presence that appeals to large hotel groups. Which aligns better with your long-term growth plans?
innRoad and Shiji Daylight PMS aim to simplify hotel operations but target different hotel segments. innRoad’s cloud-based platform offers reservation management, channel management, and in-house credit card processing, with many users reporting revenue increases of up to 20%. Its focus on usability and support makes it ideal for independent hotels, boutique properties, and limited-service brands.
Shiji Daylight PMS provides a comprehensive suite with centralized guest profiles, automation, and extensive integrations, making it suitable for hotel groups of all sizes. Its strengths lie in multi-property management, detailed reporting, and automation features that support operational consistency across properties. Are you looking for a simplified solution or a scalable enterprise platform?
The more recent reviews and higher overall rating for Shiji (75 vs 4.7/5 and 32 vs 238 reviews) suggest it might be the better choice for larger, more complex operations. Is scalability your priority?
If your hotel needs a straightforward, easy-to-implement PMS with excellent support, innRoad is the clear choice. It excels in increasing direct bookings, offers a highly intuitive interface, and has proven ROI, especially for independent hotels and boutique properties.
If your hotel operates multiple locations, requires detailed operational control, and values extensive integrations, Shiji is the better fit. Its centralized guest profiles, automation tools, and scalable architecture support large hotel groups, with a proven track record in improving efficiency and guest personalization.
For small to midsize properties focused on revenue growth and ease of use, innRoad wins. Larger groups seeking advanced features and multi-property management should lean toward Shiji.
innRoad boasts a user-friendly interface with a 4.49/5 ease-of-use rating, praised for its visual Tape Chart and simple reservation workflows. Customers highlight its straightforward onboarding, especially for small teams, though some mention occasional glitches and a learning curve with certain features.
Shiji has a slightly higher ease-of-use score at 4.63/5, thanks to its modern, intuitive design and helpful training materials. Users appreciate how quickly new staff can adapt, and the platform's automation reduces manual errors.
Edge: Shiji. Its more modern interface, comprehensive training, and automation features make it slightly easier for teams to adopt and operate efficiently.
innRoad offers 9 unique features like Pricing Intelligence, Native Email Marketing, a Booking Engine, Revenue Management Module, and a Mobile App. These are tailored to improve direct bookings, marketing, and revenue optimization, making it a robust choice for properties seeking revenue growth tools.
Shiji Group, with 51 exclusive features, provides extensive capabilities such as Guest Profiles, Task Management, Online Check-in/Checkout, integrated CRS, Automated Reminders, Group Functionality, Digital Registration, and more. Its features support complex operations, automation, and guest personalization across multiple properties.
Edge: Shiji. Its broader and more advanced feature set provides greater flexibility and scalability for larger operations.
innRoad’s customer support scores a 4.54/5, with many reviews highlighting its 24/7 availability and dedicated support team. Customers praise their prompt responses, especially during onboarding, but some report delays and glitches in resolving system issues.
Shiji’s support rating is close at 4.53/5, with reviews emphasizing its professionalism, responsiveness, and useful training materials. Users note that support is generally reliable, though some mention the need for faster response times during peak periods.
Edge: innRoad. Its slightly higher support score and positive recent reviews make it marginally more dependable.
innRoad integrates with 34 verified partners, including major OTAs and PMS tools like QuickBooks, Revinate, and Oracle Hospitality. Its integrations are sufficient for small to midsize properties looking for straightforward connectivity.
Shiji, with 64 verified partners, offers broader integration options, including Channel Managers, POS systems, and advanced revenue tools like Duetto and IDeaS. Shared partners such as Book4Time and Revinate indicate compatibility with leading industry solutions.
Edge: Shiji. Its extensive integrations enable more comprehensive, multi-system management suitable for larger, complex hotels.
innRoad’s user reviews, with a 4.7/5 rating from 238 reviews, reflect strong satisfaction among independent and boutique hoteliers. Hotels in this segment frequently cite improved revenue, ease of use, and support as key benefits.
Shiji’s rating of 0/5 from 32 reviews indicates a lack of recent feedback, but the higher overall rating and positive industry reputation suggest it’s favored by larger hotel groups. Larger properties value its automation, scalability, and global support.
Edge: innRoad. Its higher review count and recent positive feedback reinforce its status as the preferred choice for small to midsize hotels.
innRoad charges a flat $300 monthly fee with no implementation or hidden charges, making it budget-friendly for small properties. There is no free tier or trial information available.
Shiji’s pricing starts at $1,200 per month, reflecting its enterprise-level features and scalability. No free trial details are listed, but the higher cost aligns with its advanced capabilities and broader integrations.
In summary, innRoad offers a more accessible entry point, while Shiji targets larger hotel groups seeking extensive functionalities.
Not ideal if:
Not ideal if:
innRoad offers a straightforward, revenue-focused PMS with a 4.7/5 rating and a strong support network, making it ideal for small to midsize properties. Its simple setup and proven ROI make it a reliable choice for hotels seeking to boost direct bookings without complexity.
Shiji provides a broader, more scalable platform suited for large hotel groups that need automation, extensive integrations, and centralized management. Its comprehensive feature set supports complex operations and global expansion.
If your hotel is small or independent, innRoad’s ease of use, support, and affordability make it the better choice. For larger, multi-property operations with a need for customization and automation, Shiji is the more suitable platform.
In conclusion, if you prioritize a user-friendly, revenue-boosting PMS for a smaller property, innRoad is the clear winner. However, if your hotel chain demands advanced automation, extensive integrations, and multi-property management, Shiji is the scalable solution that will meet your needs.
物业管理系统 的定价很少是简单明了的。以下是我们从各供应商公开定价数据中了解到的信息。请务必根据您的物业规模申请定制报价。
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| Starting Price | From $300/mo | From $1,200/mo |
根据 HTR 的产品数据库,innRoad 和 Shiji Daylight PMS 共享 47 项功能。以下是关键差异——一方拥有而另一方缺少的功能。
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| 任务管理 | ||
| 原生电子邮件营销 | ||
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| 宾客资料 | ||
| 平板电脑/自助值机 | ||
| 收益管理模块 | ||
| 收益管理模块 | ||
| 网上值机 | ||
| 网上结账 | ||
| 网站开发 | ||
| 集中用户和角色管理 | ||
| 频道管理员 |
显示主要差异。这两款产品之间还有 48 项功能存在差异。
我们分析了 8 个经验证的案例研究,比较了酒店在四个关键业务目标上使用每个平台实际取得的成果。
"In the first year, we had a 100% increase in revenue with innRoad and are about to see big growth in 2022 again. As far as using the product, I love the tape-chart and creating a r..."
该目标暂无已发布的案例研究。
"My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner."
"All the big players don't offer the level of API connectivity we need, but Shiji does. From the early stages of our design process, we were confident that Shiji could provide us wi..."
该目标暂无已发布的案例研究。
"We reduced check-in time by over 80%, from up to eight minutes to just about one minute with the new system."
酒店从业者喜爱的方面
虽然总体上是正面的,但一些评论提到需要加快解决问题的速度,并更好地沟通更新和修复。尽管如此,用户发现全天候支持对于解决任何问题都非常有用。
报告功能详细且可定制,有助于财务跟踪和决策。收益管理工具有助于动态调整房价并提高盈利能力。一些用户建议进一步定制报告以获得更个性化的见解。
用户喜欢与 OTA 的无缝集成以及响应式预订引擎,该引擎可推动直接预订并减少超额预订。这为许多酒店带来了显着的收入增长。然而,第三方集成有时会丢失详细信息... 用户喜欢与 OTA 的无缝集成以及响应式预订引擎,该引擎可推动直接预订并减少超额预订。这为许多酒店带来了显着的收入增长。然而,第三方集成有时会丢失详细信息,这引起了一些问题。
酒店从业者提出异议的方面
用户报告称,系统偶尔会出现故障,例如 Tape Chart 冻结、费率变更不方便用户使用以及整个系统有时运行缓慢。这些问题偶尔会影响预订和办理登机手续。
InnRoad 的集成信用卡处理功能广受好评,尽管用户指出需要更好地处理退款和纠纷。PCI 合规性和安全支付处理功能值得赞赏。
排名更高的方面
独特功能
酒店从业者喜爱的方面
用户经常称赞石基 PMS 的用户界面友好,简化了日常操作,降低了新用户的学习难度。评论中强调了其易用性,指出其培训材料易懂、设计直观、任务执行高效。
石基PMS支持团队的支持和响应能力一直受到好评。用户赞赏支持人员的专业性和乐于助人的精神,这对更顺利地运营有很大帮助。
一些评论者认为石基 PMS 的实施过程流畅高效,他们赞赏知识渊博、积极主动的实施团队。不过,一些用户建议缩短实施时间以进一步改善体验。
酒店从业者提出异议的方面
尽管石基 PMS 的详细报告功能广受好评,但一些用户仍希望获得更先进、更快速的报告工具。具体要求包括增强的汇总报告、详细的账单和更快的报告生成流程。
与系统速度和一致性相关的性能问题是用户普遍关心的问题,一些用户指出在高峰操作期间响应时间很慢。用户敦促提高系统速度以提高整体效率。
排名更高的方面
独特功能
评分差异最大的方面
这取决于您的需求。innRoad 和 Shiji Daylight PMS 共享许多核心 Property Management Systems 功能,但各有独特的能力。innRoad 提供 34 个经验证的集成合作伙伴,而 Shiji Daylight PMS 提供 64 个。在切换之前,请查看上方的功能对比以了解它们的差异。
小型酒店应优先考虑易用性和快速入职。Shiji Daylight PMS 在易用性方面领先,评分为 4.6/5 对比 4.5/5。寻找透明定价以及试用或演示选项。在各产品页面上按物业规模筛选评价,了解与您类似的酒店的反馈。
innRoad:否。Shiji Daylight PMS:否。 两款产品目前均不提供免费版。大多数 Property Management Systems 供应商提供演示或试用——在做出承诺之前,请分别向各供应商申请体验。
HT Score 是一个综合排名,考虑 4 个标准组和十多个变量,帮助酒店从业者客观比较酒店科技产品。innRoad 的 HT Score 为 31,Shiji Group 的为 75。以下是评分的计算方式。
| 标准组 | 权重 | 衡量内容 |
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| 客户评分与评价 |
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用户对该产品的推荐度如何? 评分分数、评价数量、声量份额、评价深度、评价时效性、成功案例 ▾ 权重最高的因素。分析平均满意度评分(推荐可能性、易用性、支持、投资回报率)、相对于同类产品的评价总数、评价时效性(最近 6 个月内至少 20 条评价)以及跨独立酒店客户的声量份额以检测选择偏差。 |
| 合作伙伴生态系统 |
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技术合作伙伴对该公司的推荐度如何? 合作伙伴推荐、集成数量、集成质量 ▾ 评估合作伙伴推荐作为专家信心投票、经验证集成的数量以及生态系统质量——集成合作伙伴的平均 HT Score。拥有更高质量集成生态系统的产品更有可能提供互联互通的技术栈。 |
| 以客户为中心 |
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该组织以客户为中心的程度如何? 认证支持、评价一致性、资料完整性 ▾ 评估公司是否获得 HTR 客户支持认证、是否保持持续的评价收集(反馈驱动文化的指标)以及产品资料是否完整,包括功能、截图、定价和特性。 |
| 覆盖范围、持久力与资源 |
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该公司的覆盖范围和资源有多广泛? 地理覆盖、持久力、公司资源、趋势评分 ▾ 衡量全球覆盖(服务的国家和区域)、经营年限作为稳定性指标、团队规模作为资源指标,以及基于近十二个月买家咨询、评价、合作伙伴推荐和媒体活动的趋势评分。 |
客户评分和评价是 HT Score 算法中最重要的因素。HTR 不接受付费以提高排名。所有评价均经过验证——只有经确认从属关系的酒店行业从业者才能提交评分。 查看完整 HT Score 评估方法 →
产品推荐顾问