OPERATIONS

How Alpen Way Chalet Lodge Increased Efficiency and Customer Service by Utilizing innRoad's All-in-1 Software

Verified case study Hotel Tech Report has reached out to hoteliers at Alpen Way Chalet Mountain Lodge to verify this case study.
Case study header image
Alpen Way Chalet Mountain Lodge has 8 rooms that can sleep between 2-6 guests depending on the room. The lodge itself started as a private residence back in the early 30's and had a couple of private owners. It was a daycare for a number of years in the 80's and became a lodge/B&B in the early 90's. The current owners are running it as a lodge and have been making the property their own for 5 1/2 years.
Why it matters: Their main goal for the lodge is to provide excellent customer service so that they can develop repeat guests that come back year after year.
  • They also hope to build a great reputation within their small community as a family friendly place for their neighbors to house their family overflow.

Top 3 Core Objectives: The lodge's goals for the property are to provide great customer service, gain repeat guests, and continue growing their business.
  • Provide Excellent Customer Service: So they can develop repeat guests that come back year after year.

  • Build A Great Reputation: Build a great reputation within their small community as a family friendly place for their neighbors to house their family overflow.

  • Grow The Business: Making the lodge sustainable enough to continuously support their income as well as introduce housekeeping, gardening, and an on-site property manager in in the next five years.

innRoad

Flexible Hotel Management Software Designed for Growth. Its your Hotel - We'll Just Help You Grow It

Innovators Mentioned

Alpen Way Chalet Mountain Lodge
innRoad
LC
Lisa Cordova
Hotel Tech Report reached out to Lisa Cordova who verified this case study.

Lodge Owner

Alpen Way Chalet Mountain Lodge

"My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner."

Lisa Cordova

Lodge Owner

👍 Lodge Owner Lisa Cordova said that innRoad's customer support staff is very responsive:
  • "My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner."

⚖️ The selection process: During their research process, Lisa Cordova also researched WebRezPro, Mews, Cloudbeds, and ultimately decided innRoad was the best fit for them.
  • Lodge Owner Lisa Cordova said, about their decision: "We selected innRoad's software to meet these goals based on the need for improved efficiency with all tools in one place and a need for a better customer support team from our previous software."

📈 The results: Increased Efficiency, Can Focus On Guests , Software Has Great Customer Support
  • They have been running smoothly and have seen some improvements that help their property run easily and focus on giving their guests great customer service.

  • They rave about the customer service staff at innRoad who always makes sure they get prompt answers and follow through with the engineering team to get any issues fixed as quickly as possible.

  • Increased their efficiency on day to day tasks, so they are able to grow their business.

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