The Decision

Choosing between innRoad by innRoad and ThinkReservations PMS hinges on your hotel’s specific needs, budget, and operational complexity. innRoad is known for its extensive feature set and global reach, while ThinkReservations emphasizes ease of use, quick onboarding, and strong OTA integration. Both aim to streamline your management tasks, but their strengths cater to different hotel profiles.

innRoad offers a broader suite of features, including a channel manager and revenue management tools, whereas ThinkReservations focuses on simplifying operations with automation and direct OTA connectivity. Are you prepared to prioritize feature depth or operational simplicity?

Is innRoad or ThinkReservations Better for Hotels?

Both innRoad and ThinkReservations tackle essential property management tasks like reservations, payment processing, and OTA integration. innRoad’s robust feature list, including multi-currency, group booking, and revenue management modules, makes it suitable for larger or more complex properties. ThinkReservations, with its streamlined interface and automation, shines for small to mid-sized hotels prioritizing ease and speed.

innRoad’s reviews highlight a steep learning curve with system glitches and mobile issues, which can hinder daily operations. ThinkReservations garners praise for its intuitive design and recent review growth—more recent reviews mean fresher insights. Which of these align more with your operational style?

innRoad vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, multi-property system with advanced features like revenue management and multilingual support, go with innRoad. Its extensive integrations and property management tools cater well to larger or multi-location hotels.

If your focus is on quick setup, simple daily operations, and direct OTA connections, ThinkReservations is your better choice. Its user-friendly platform and automated messaging suit small-to-mid-sized properties seeking efficiency and guest engagement.

For hotels with complex revenue strategies or multiple properties, innRoad’s robust features justify the higher price. Conversely, if your team values ease, speed, and modern guest communication, ThinkReservations offers a more straightforward fit.

Is innRoad or ThinkReservations Easier to Use?

innRoad’s usability scores are solid at 4.49/5, but reviews note a learning curve, system glitches, and a less intuitive mobile experience. Onboarding is rated at 4.28/5, and some users mention that the interface can be slow or glitchy, impacting staff adoption.

ThinkReservations scores higher at 4.82/5, with recent reviews emphasizing its simplicity, intuitive navigation, and quick setup. Users frequently mention that staff adopt the system faster and experience fewer technical issues.

Edge: ThinkReservations.

Which Has Better Features: innRoad or ThinkReservations?

innRoad boasts 35 shared features plus 21 unique ones, including a channel manager, revenue management, booking engine, guest CRM, and property management tools. These cater to larger properties or those needing detailed control over operations and marketing.

ThinkReservations offers 35 shared features and 4 exclusive ones like EPoS, automated reminders, and native email marketing. While its feature set is narrower, it covers essential automation and direct OTA connectivity, ideal for smaller hotels.

In terms of sheer feature count, innRoad’s suite is more comprehensive, especially for multi-property management. However, ThinkReservations’ focus on automation and simple integrations can be more beneficial for smaller operations.

Edge: innRoad.

Which Has Better Customer Support: innRoad or ThinkReservations?

innRoad’s customer support is rated 4.54/5, with reviews praising their 24/7 live help and dedicated advisors. Users mention helpful support, although some report slow responses during system glitches or mobile issues.

ThinkReservations outperforms slightly with a 4.82/5 score, with many reviews highlighting prompt, knowledgeable support and quick issue resolution. Users find the team accessible and responsive, often describing support as a vital part of their positive experience.

Edge: ThinkReservations.

Which Has More Integrations: innRoad or ThinkReservations?

innRoad connects to 34 verified partners, including major OTAs, payment providers, and revenue management tools, making it versatile for complex operations. Its integrations with platforms like QuickBooks, Revinate, and Oracle Hospitality enhance its appeal for larger properties.

ThinkReservations has 16 verified partners, with strong connections to OTAs like Airbnb and Booking.com, plus tools like Stripe and TrustYou. Although fewer than innRoad, its integrations are highly relevant for small to mid-sized hotels.

innRoad’s broader network supports more diverse needs, but ThinkReservations’ key OTA and payment integrations are sufficient for many smaller properties.

Edge: innRoad.

Which Do Hoteliers Rate Higher: innRoad or ThinkReservations?

innRoad has a total review count of 238, with recent reviews in the last 6 months showing low activity. Its overall rating is 4.7/5, with an NPS of 8.82/5. Hoteliers laud its ease of use and support but criticize glitches and mobile issues.

ThinkReservations, with 356 reviews and recent activity (4 reviews in last 6 months), scores slightly higher at 4.88/5, with an NPS of 9.68/5. Reviewers highlight its simplicity, automation, and support, making it the more highly-rated product currently.

Given the recent review activity, ThinkReservations is the stronger-rated option.

Edge: ThinkReservations.

How Much Do innRoad and ThinkReservations Cost?

innRoad’s base price is $300/month with no mention of hidden fees, trial options, or per-room charges. Its all-in-one model includes features like credit card processing and channel management without extra charges.

ThinkReservations charges $500/month, also without hidden fees, but at a higher starting rate. Its pricing includes essential integrations and automation, making it more expensive but potentially more comprehensive for smaller hotels.

Pricing differences reflect their target markets: innRoad for larger or more complex properties, and ThinkReservations for small to midsize hotels prioritizing cost-efficient operation.

What Type of Hotel Should Use innRoad?

• Hotels that operate multiple properties or have complex revenue strategies.
• Properties needing multi-currency, multi-lingual support.
• Hotels seeking advanced revenue management tools and a channel manager.
• Large boutique hotels, resorts, and properties with extensive guest management needs.

Not ideal if your hotel:

• Is a small bed & breakfast or inn with simple needs.
• Prioritizes quick onboarding and ease over extensive features.
• Has minimal OTA connectivity requirements.
• Is looking for a mobile-first, glitch-free user experience.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, B&Bs, and boutique properties.
• Hotels that value quick implementation and simple, automated processes.
• Properties relying heavily on OTA bookings with direct channel integration.
• Teams that want streamlined guest communication and upselling.

Not ideal if your hotel:

• Operates multiple properties with complex revenue strategies.
• Needs multi-lingual, multi-currency support.
• Requires extensive revenue management or property management modules.
• Prefers a highly customizable or feature-heavy system.

innRoad vs ThinkReservations: The Bottom Line for Hotels

innRoad offers a comprehensive, feature-rich system suitable for larger, multi-property, or complex hotels aiming for maximum control and automation. Its extensive integrations and modules support operational growth, though some reviews note bumps with glitches and mobile issues.

ThinkReservations is best for small to mid-sized hotels that prioritize ease of use, fast onboarding, and OTA connectivity. Its recent review growth and higher ratings reflect a strong user base that values simplicity and support.

If your hotel needs advanced features, multi-property control, and extensive integrations, innRoad is the clear choice. For hotels seeking a straightforward, reliable system with excellent support, ThinkReservations is the smarter pick.

This guide consolidates the key differences and strengths of innRoad and ThinkReservations, helping you make a data-driven decision aligned with your operational goals and hotel profile.